PHP Live! Pricing, Features, Reviews & Comparison of Alternatives

PHP Live!

PHP and MySQL powered live chat software

4.75/5 (8 reviews)

PHP Live! overview

PHP Live! is a PHP and MySQL powered live chat software which enables website visitors to contact businesses instantly via live chat, directly through their website. The solution enables eCommerce, education, and other public organizations to provide live chat assistance, and visitors are able to interact, gather information and provide feedback in real-time.

PHP Live! enables users to customize the embed chat window size to they size they want, and display a custom message whenever live chat is online or offline. The chat window can be embedded on the website, displayed as a pop up, or opened in a new browser. Chat features include multiple routing types, canned responses, waiting queues, traffic monitoring, file upload, chat timers, transcripts, and much more. Organizations are able to customize their chat themes, include profile pictures, upload their logo, and create custom fields, including various other customization options.

PHP Live! also offers a variety of setup options for creating and organizing departments and operators, and assigning operators to multiple departments. Reports and statistics enable users to view overall chat ratings for each operator, view the total for accepted and decline chat requests, track online/offline histories and chat durations, and more. PHP Live! also provides APIs and integrates with Google Maps, Wordpress, Gmail, Joomla, Facebook, OpenCart, BigCommerce, and various other popular platforms.
www.phplivesupport.com

Pricing

Starting from
$9/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, Europe and 4 other markets, Germany, Latin America, Mexico, United Kingdom

Supported languages

English
PHP Live! screenshot: Choose from over a dozen theme choices for your visitor chat windowChat Operator Getting Started GuidePHP Live! screenshot: Chat with customers and share files via the operator chat consolePHP Live! screenshot: Add departments, operators and customize the platform via the setup admin pageAdding Custom Fields to the chat request windowOperator Chat Console OverviewChat Interaction Overview (Visitor & Operator)

PHP Live! reviews

Excellent
6

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.6
  4.8
  4.6
Megan Rose

Easy to Use, Good Support, Good Price

Used daily for 2+ years
Reviewed 2019-03-06
Review Source: Capterra

Their support is just stellar. They really listen to feature requests and will talk through ideas with you, not just reply with a stuffy automated response. They're also very quick/frequent with their software updates.

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Darryl Rawlings

Glad I made this choice

Used daily for 2+ years
Reviewed 2019-03-05
Review Source: Capterra

Where can I start, this software is great especially when you take the multiple features that it offers. You have the ability to track traffic, you get a real-time chat request, you are able to market other businesses you may have, chat with co-workers, take it with you on your mobile device, use with multiple sites, I can go on and on.

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Anonymous

Years of satisfaction

Used daily for 2+ years
Reviewed 2018-02-07
Review Source: Capterra

I helped one of my long-term clients install PHP Live 6+ years ago and we are still using in on 100+ websites without the slightest problem. The software is regularly updated, has a great support and I would recommend it to anyone who needs to have live chat on the website.

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Jay Moore

Best live chat platform

Used daily for 2+ years
Reviewed 2019-03-05
Review Source: Capterra

Easy to setup Easy to administer Easy to use Customer support is excellent Continued development and improvements

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Chase Thelen

Full of Features and Great Service

Reviewed 2017-04-06
Review Source: Capterra

I've been a customer of PHPLive for a few years and have never been let down. The team there diligently works with me to solve any issues their software has. In fact, a few weeks ago I had an issue that was specific to my website not being compatible with their software -- something they have no obligation to fix. I called them and told them about my issue, and a hotfix for the issue was available within the next few hours. Their team is dedicated to making the most feature-complete and lightweight chat solution possible. We've tried other chat solutions, but none have even come close to the sheer amount of features offered by PHPLive, all while not hogging our server resources. I would definitely recommend PHPLive to anyone looking to do Live Chat for their website for any reason.

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PHP Live! pricing

Starting from
$9/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Download (Self-hosted): starting at $149 (one time)
On Demand: starting at $9 /month
Free version download also available.

PHP Live! features

API
Automatic Notifications
Chat
Customizable Branding
Instant Messaging
Monitoring
Third Party Integration

Activity Dashboard (82 other apps)
CRM Integration (72 other apps)
Contact History (70 other apps)
Email Integration (75 other apps)
Knowledge Base (101 other apps)
Multi-Channel Communication (73 other apps)
Prioritizing (61 other apps)
Real Time Monitoring (61 other apps)
Reporting & Statistics (95 other apps)
Social Media Integration (72 other apps)
Surveys & Feedback (71 other apps)
Ticket Management (66 other apps)
Workflow Management (66 other apps)

Additional information for PHP Live!

Key features of PHP Live!

  • Automatic Offline
  • Canned Responses
  • Chat Rating
  • Chat Reports
  • Custom Fields
  • Department Groups
  • Departments
  • Desktop Notification
  • File Upload
  • GeoIP
  • Hidden Departments
  • Loop Routing
  • Offline Form
  • Proactive Chat
  • Real-time Chat
  • Reporting/Analytics
  • Shared Canned Responses
  • Tag Chat
  • Themes
  • Transcripts/Chat History
  • Transfers/Routing
  • Upload Chat Icons
  • Upload Logo
  • Visitor Footprints
  • Waiting Queue
  • Website Visitor Tracking
View All Features

Benefits

• PHP Live!'s intuitive chat interface allows quick access to live chat features and live chat functions. All chat sessions are automatically saved to the system as chat transcripts.

• Create unlimited departments to help streamline the chat request routing process. Assign an operator to multiple departments and service the chat requests from one operator chat console.

• Customize the chat request window with your company logo, welcome text, custom fields and themes.

• Embed a video to display to the visitor, and direct them to a promotional page or other webpages of interest.

• Automatically display a custom message when live chat is online or offline, and customize the ProAction content with HTML to display a personalized call to action.