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Requestor

Helpdesk for customer service and internal tickets

Last updated: December 2024

Table of Contents

Is this product right for your business?

Find out with a

Requestor - 2025 Pricing, Features, Reviews & Alternatives

What is Requestor?

Requestor helps businesses in telecommunication, eCommerce, manufacturing, logistics, manufacturing and other sectors deliver services to customers and employees via a ticketing system with integrated artificial intelligence (AI). Users can organize and automate requests, whether for customer communication or internal team collaboration.

Requestor consolidates all communication from various channels such as email, chat, SMS, internal portal, WhatsApp and more, with customers and employees into one organized place. It integrates with third-party systems, allowing users to manage all processes from a centralized location. The integration with Entra ID in enables centralized management of user accounts, groups, and attributes.

Benefits of using Requestor

• Consolidate all interactions from Email, Chat, SMS, Internal Portal, WhatsApp, and more into one unified hub, streamlining customer and team communication.

• Connect with third-party systems effortlessly, enabling users to manage processes and data from a single centralized location

• Leverage integrations with Azure AI and OpenAI to automate tasks, enhance ticket resolution, and deliver support.

Starting from

/user

Per month

Alternatives with better value for money

Requestor's features

Features rating:

4.5

(8)

Access Controls/Permissions

(0)

Activity Dashboard

(0)

Alerts/Escalation

(0)

API

(0)

Automated Routing

(0)

Collaboration Tools

(0)

Customer Database

(0)

Customizable Branding

(0)

Customizable Fields

(0)

Data Import/Export

(0)

Email Templates

(0)

Knowledge Base Management

(0)

Macros/Templated Responses

(0)

Mobile App

(0)

Multi-Channel Communication

(0)

Performance Metrics

(0)

Personalization

(0)

Prioritization

(0)

Real-Time Chat

(0)

Real-Time Notifications

(0)

Reporting/Analytics

(0)

Secure Data Storage

(0)

Self Service Portal

(0)

Service Level Agreement (SLA) Management

(0)

Single Sign On

(0)

Surveys & Feedback

(0)

Third-Party Integrations

(0)

Workflow Management

(0)

Requestor alternatives

Requestor

4.8

(8)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.9

Features

4.5

Value for Money

4.6

Customer Support

4.5

SysAid

4.5

(485)

visit website

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No pricing info

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

BOSSDesk

4.7

(126)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.7

Customer Support

4.8

HubSpot Service Hub

4.4

(174)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.1

Value for Money

4.3

Customer Support

4.6

Requestor pricing

Value for money rating:

4.6

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

Requestor integrations (8)

Top integrations

Azure Active Directory

Twilio Flex

DevOps

Requestor support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Knowledge Base

Chat

Training options

Live Online

In Person

Webinars

Documentation

Requestor reviews

Overall rating

4.8

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.25/10

Rating distribution

Read all reviews

Requestor FAQs

Q. What type of pricing plans does Requestor offer?

Requestor has the following pricing plans:
Starting from: $30.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of Requestor?

Requestor has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What languages does Requestor support?

Requestor supports the following languages:
Czech, English, German

Q. Does Requestor offer an API?

Yes, Requestor has an API available for use.

Q. What other apps does Requestor integrate with?

Requestor integrates with the following applications:
DevOps, Jira, WhatsApp, OneDrive, Azure Active Directory, Twilio Flex, Twilio, Auth0

Q. What level of support does Requestor offer?

Requestor offers the following support options:
Email/Help Desk, Knowledge Base, Chat

Related categories

Help Desk