Samespace Communication platform for sales & helpdesk teams 0 reviews 130 Alternatives to Samespace
Explore a recommended list of Samespace alternatives for your business in 2019. Compare alternatives to Samespace side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Call center CRM-integrated software
Auto dialers for lead generation & telemarketing
Predictive dialer & call automation for call centers
Contact center solution for customer engagement
Cloud based hospitality & vacation rental software
All-in-one Cloud Contact Center Software
What users mention about VCC Live See all reviews Software management is easy, project management is transparent. It is also excellent for working at home or everywhere. We've been using VCC surface since 2015, it's really a great help in managing calls. Excellent solution for distributed call center operations and home agents.
Multi-channel contact center
Payment processing and communication engagement solution
Cloud-based knowledge management software
What users mention about ProcedureFlow See all reviews The main problem that I have with it is the inability to print off the information which forces employees to log in on a computer to access an SOP. There is no more worrying about distributing documentation and making sure old stuff is tossed. We started using ProcedureFlow by training, but now we're mapping processes every day, on our own. The best part of this software is the customer service they offer. Walking you through their product so you know the best way to use.
All-in-One CRM Software Solution
What users mention about InfoFlo See all reviews It's a great value for the money. It is very user friendly and it is listed as one of the 40 best CRM in the market. The downside of Infoflo software is that you have to be proficient at. Maintaining and trouble shooting computer issues. Overall, it's a great CRM package and happens to be very affordable which is great.
Cloud-based call center solution for SMBs
What users mention about ChaseData See all reviews The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database. Great service and awesome people to work with. Would highly recommend to anyone looking for service. Ease of use and great customer service. Would recommend this product to anyone needing a reliable dialer.
Convert more leads in less time!
Omnichannel contact center management
What users mention about XCALLY See all reviews It has a nice dashboard with realtime statistics which helps supervisors and managers to have a full control over SLAs and important stuff. Definitely the best and most powerful solution for the modern contact center. When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed.
Cloud-based outbound call center software
Power dialer & outbound sales acceleration software for SMBs
What users mention about PhoneBurner See all reviews PhoneBurner is super easy to use and has a ton of amazing features. Anyone can log in and easily pick up how to use this system. Very good, not give them and excellent since there is always room for improvements. Everything from the free trial, to the ease of using it, to the customer service was excellent.
Cloud-based call center platform
Open source call center software with predictive dialer
What users mention about VICIdial See all reviews We are currently using Vicidial for our inbound callcenter and working great. Kudos on a great piece of software. We love this program and its flexibility. It has clear advantages over other program we used. VICIdial is great piece of software that provides great help in managing huge call campaign with many agents involved.
Beautiful Contact Center Solution - Omnichannel - All in One
Cloud call center for customer support & sales
Remote support for helpdesks, call centers and organizations
What users mention about LogMeIn Rescue See all reviews What I like most about LogMeIn is the ease of use in both installation and gaining access. It is simple to gain access in a matter of minutes. Mobile support is amazing as I love being able to remote into my home computer from my phone. Love the system info it provides. The file manager works wonderfully when doing large file transfers.
A cloud-based business phone service
What users mention about FluentStream See all reviews We have had some issues due to bandwidth but nothing to do with FluentStream. They have been supportive and outstanding on every front. Support has been superb for us - quick responses and semi-custom solutions, software offers many setup options, USA competent support. This is easy, the service is responsive... the price is right, the reliability is exceptional.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews The overall quality is very good and everything were perfect about the features and funcionality. I have been using LiveAgent since 2011. One of the best, easy to use, excellent customer care, various integration options. I have had a great experience with LiveAgent so far. We do not get a lot of incoming traffic but when we do it is easy to use and reliable.
Cloud communication platform for enterprises
What users mention about Dialpad See all reviews I had a desperate need to see what damage that he was causing and Dialpad wasn't there for me and likely won't be there for you either. My name is Matthew Alexander, and I am a huge fan of Dialpad. I just love everything about it from it's ease, to quality of call. Simple to set up, great pricing structure, yet powerful and stable solution that is more reliable than the competition.
Predictive dialer CRM with VoIP for call centers.
Cloud customer service software
What users mention about Zendesk See all reviews The customer service, when they're on point is fantastic. They have good and not so good moments, but I have never had a major issue with them. Having a robust solution to track all issues from birth all the way to resolution. The ease of use of the platform was what I liked best. Creating forms in Zendesk has been really terrible in the past. Trying to arrange them and sort was awful, but they did update that part of it.
Voice, video, chat, contact center. In the cloud.
What users mention about 8x8 Virtual Office See all reviews The customer service is terrible. We were told that the issues we were having were with our phones and that they were too old. The product works as desired and has all the features of a much more expensive system. And the people are very supportive whenever you need help. The company clearly cares about it's customers too as they are happy to come onsite for training and driving user adoption.
Simplifying Business Communication
What users mention about Nextiva See all reviews To elaborate the implementation reps are horrible and no little if nothing at all during our implementation we had two of our reps either quit or get fired. We were impressed with Nextiva’s approach to training and followed their recommendations and we were pleased with how that went. The customer service is awesome. And the system is super user friendly so honestly anyone can use it.
Cloud Contact Center Software
What users mention about NICE inContact See all reviews I love the ease of supervisor functions such as coaching and monitoring, it's super easy to switch between calls, and makes multitasking amazing. NICE inContact has done a wonderful job with user functionality on the front end, ease of use for call transfers including internal and external. They are, by far, the worst company I've ever had the horrible experience of dealing with.
Industry's first context-aware Helpdesk Software
What users mention about Zoho Desk See all reviews The dashboard is of a great help for management. It creates a competitive spirit between the agents. It has a great and clean interface with many options that helps to reduce processing request times. My favorite free feature is the Customizable Help Center and Team Feed. The free version is Straightforward and easy use.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews Poor technical support, lack of access to all services for a long time, there is no guarantee of system recovery if data is lost. After using this app for a while, I can tell that this is an excellent tool. We are very happy of its functionalities. I lost my account as I was not using it during my traveling, and I lost all my data associated with.
Customer service & support software
What users mention about Salesforce Service Cloud See all reviews Salesforce is the best platform out there to help you resolve your business problems. It is the best CRM that you can access anywhere; anytime. This service helps provide quality care for a program that has tremendously changed our organization for the better. The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Phone system for support and sales teams
What users mention about Aircall See all reviews Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse. The app is basic and good for what you want it to do. It is very easy to use and effective. It took me and our team some time to get used to the user-interface, trying to figure out where everything is really was a pain. Also, this is made even worse when using Aircall on a mobile device.
The world's leading cloud-based contact center software.
What users mention about Talkdesk See all reviews The ability to have access to recorded calls has saved me on several occasions. Having the ability to log in remotely is very nice as well. It is so easy to use and I couldn't recommend it more. Great for dealing with clients over and collecting important information. Good integration with Zendesk. Custom reporting options are really amazing and can give great insights into the business.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews I searched extensively for a good CRM solution and Agile CRM seems to be best suited for our company. The feature set of Agile is right up there with the best of the best, but at a much better price point. Very user friendly and easy to use. The dashboards are very good and can be personalised according to the sales funnel of the company.
All-Inclusive Cloud Powered Business Communication
What users mention about Jive Voice See all reviews What I have used it has been very user friendly and when I have called for help all of the customer support have been very friendly and helpful. Seasoned offerings, it has a wonderful call routing set up interface. Voice quality is excellent, and their support center is very responsive. Great Company, Great customer service, They are very fast and efficient when you request help. Great service, highly recommend.
Mobile optimized cloud call center with multichannel routing
What users mention about PureCloud See all reviews For the past 6 months we have suffered ongoing service outages, large scale loss of call center report data, HIPAA violations. PureCloud is a great product, very agile and innovative and love the "almost" cloud based architecture. It's easy to use and is so feature rich out of the box it. The organisation loves the collaboration tools.
Awarded Outbound Contact Center Software (24/7 U.S. Support)
What users mention about Ytel Platform See all reviews Customer service reps have been rude if you mention wanting to give negative feedback or talk to someone else about an issue. We are very happy with the Ytel platform and technology. Excellent product with more features than described.
The Collaborative Contact Center solution from the industry
What users mention about RingCentral Contact Center See all reviews RingCentral is wonderful for a small business. I love that I don't even have to have a phone. I had the pleasure of working with several techs and they both did an excellent job on both cases, especially Ronald. I enjoy the functionality and ease of use. It's great on desktop or mobile.
One solution for every customer interaction.
What users mention about Virtual Contact Center See all reviews The customer service is terrible. We were told that the issues we were having were with our phones and that they were too old. The product works as desired and has all the features of a much more expensive system. And the people are very supportive whenever you need help. The company clearly cares about it's customers too as they are happy to come onsite for training and driving user adoption.
Customer interaction & support platform with CRM integration
What users mention about UJET See all reviews I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so. I consider myself a critic. However, there is very little to critique with UJET. I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
Cloud-based call center software for sales and support teams
What users mention about CloudTalk See all reviews Couldtalk has many great and wonderful features that definitely can improve your work experience. I love the tags and click to call features. It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you. Overall, I’m very happy with the product and the direction where it’s headed. The UI is very modern which makes it a pleasure to work with.
Boost marketing, sales and service performance!
What users mention about bpm'online CRM See all reviews Great interface, absolutely user-friendly and rich functionality for very reasonable price. Customer success management is another great thing about bpm'online. Bpm’online will not only help automate processes but also organize them – it is a win, win situation. Each user’s activity is identified and each user held accountable. With this complete oversight, human error is easily identified and corrected, and processes easily adjusted to minimize mistakes.
Powerful help desk & service management software
Predictive Dialing solution for ARM system integration
Web-based predictive dialer for efficient outbound calling
Calling App for Customer Service Teams & Sales
What users mention about CrazyCall See all reviews It’s nice to have the dashboard on CrazyCall to visually see your progress when making calls through a list. It is really very easy to use, but has a lot of functions too. For my sales team it's the best solutions. It looks good and works best. Makes managing agents and campaigns really simple.
Powerful Service Desk and Simple to Use, Modular ITSM Tool
What users mention about SysAid See all reviews Old fashion, no new functionality, poor windows integration, practically no upgrades in last 3 years, bad user experience, and more. Customer service is HORRID. To the point of complaints have to go to CEO of SysAid and had to have HER get on the phone with us. Very happy with all the members involved, from install to support. Satisfied with the product.
A Complete Business Cloud Phone System Solution
What users mention about RingCentral See all reviews The most disappointing feature of RingCentral is still the inability to download my call records for more than a few months at a time. That seems really unusual, not to mention inconvenient. The quality of the voice is great, and it supports HQ and standard quality, depending on what kind of connection you have. The call quality on ring central is even better at times than the quality on my phone app. The calls over WiFi have great quality.
Virtual Phone System for small businesses
What users mention about MightyCall See all reviews Being in business today has its challenges. But having great quality services like like MightyCall. I like that it is very easy to set up greetings and call forwarding when needed. I also like that I can download and preview voice messages. Then, they kept charging me after I cancelled and there wasn't even a phone number on the account. HORRIBLE SERVICE AND CUSTOMER SERVICE.
Online Customer Support Software & Helpdesk Solution
What users mention about Freshdesk See all reviews We're happy to use Freshdesk and hoping the small issues it has will be fixed once and for all. Thank you for the great service Freshdesk. I can sincerely recommend Freshdesk. It's a superb, easy to use & feature rich service for our software support needs. Customer support on their side was excellent - responsive and very helpful. Cost is very reasonable.
The Deskforce solution for boosting agent performance
What users mention about Predictive Dialer See all reviews Horrible, not working, and not even refunding or replying to refund requests. I am very much satisfied with the high quality of the way it works and would gladly recommend it to similar customer. Very happy with this dialer, they changed my business and made my agents much more productive as a result. Thank you very very much.
Intuitive cloud contact center software solution
100% cloud phone for startups and SMBs
Next Generation Customer Interaction Platform
Virtual Call Center Software
Multi-channel contact center
Multi-channel call centre software
Cloud contact center & PBX
Contact center management solution
Your extended call centre
Workforce management & optimization for contact centers
Call recording & workforce optimization solution
Multi-channel customer relations management platform
Cloud hosted PBX solution
Omni-channel customer service platform
Gladly is a Cloud-based customer service platform
Voice broadcasting platform for political campaigns & more
Cloud-based CRM software for contact center agents
Phone platform for G Suite and Slack
Automatic callbacks for website visitors within 25 seconds
Virtual contact center software
Callback services and alternatives to waiting on hold
Communication solution for call management & distribution
Cloud-based contact center performance management suite
Cloud-based phone system with mobile app, designed for teams
Cloud Phone System for today's Sales and Customer Support
360° Office Automation Solutions
Advanced cloud-based call center software
Integrated business process automation platform
Cloud Contact Center | On-Demand Customer Service and Support Solutions
Omni-channel contact center management platform
Cloud communication platform
Streamline processes and tasks with interactive workflows
Cloud contact center solutions
Decision tree driven Interactive guides for customer service
What users mention about Yonyx See all reviews Its easy to use and very helpful, anyone can use it. Would recommend to everyone looking for a great program that is clear, simple and effective. I have no negative reviews (yet). Sometimes it has a little lag, but with all technology comes some occasional difficulties. I LOVE Yonyx and highly recommend it to anyone looking for a fast and easy system to increase their productivity.
Cloud omnichannel contact center software
Call center software in the cloud
Omnichannel contact management with compliance
Workforce optimization software for contact centers
Cloud contact center and workforce optimization solution
Call & Contact Center Software Focus Contact Center
The Customer Friendship Platform
Workforce management for call centers
Interactive Troubleshooting Guides
Cloud-based communication solution for small to medium contact centers
Complete multi-channel cloud contact center solution
What users mention about Autom8 Enterprise See all reviews I genuinely cant pick any flaws, if there are ever any weaknesses i feel it will be in the customer service as the software is 10/10. Great people to work with, will definitely help your business growth. My sales team is very happy with it. I would definitely recommend this software for any distributed call centre.
Cloud-based contact center management software
Cloud-based contact center solution
Telephony and call center app
What users mention about CallFire See all reviews It's been great for recouping late payments in my small business. The UI is easy to navigate and all major features are clearly accessible from nearly anywhere. Sometimes customer support took a while to respond. But I'm an impatient guy.
Advanced, cloud-based computer telephony integration