StackTome Pricing, Features, Reviews & Alternatives

StackTome

Review management software for optimizing organic traffic

4.5/5 (4 reviews)

StackTome overview

What is StackTome?

StackTome is a review management software designed to help businesses in retail and eCommerce industries respond to negative feedback and improve organic traffic and search rankings by displaying optimized content across corporate websites. The platform utilizes various business intelligence (BI) tools including Looker, Tableau, Redash, and Metabase for administrators to gain insights into review ratings, sales revenue forecast, and other metrics to streamline decision-making processes.

Key features of StackTome include data import, sentiment scoring, review analytics, and a centralized dashboard. Managers can filter feedback based on keywords, sentiment, and geodata, automatically share reviews across social media platforms, and export data across sources such as BigQuery, Redshift, and Snowflake. Organizations can also receive notifications about customers' reviews, which require attention and response.

StackTome integrates with various third-party systems such as WooCommerce, Salesforce Commerce Cloud Shopify, Zendesk, Magento, and more. Businesses can also publish reviews via Hootsuite and provide product recommendations based on the website page or visitor.
stacktome.com

Pricing

Starting from
€199/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

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StackTome screenshot: StackTome reportingCustomer segmentation, loyalty & retention by StackTomeStackTome screenshot: StackTome social media connectionsStackTome screenshot: StackTome update segments
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StackTome user reviews

Excellent
2

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  5.0
  4.8
Tetyana Z.

Improves our website’s organic search rankings

Used daily for 2+ years
Reviewed 2021-01-13
Review Source: Capterra

Stacktome allows us to spread unique customer reviews across all of our website pages. Each page is matched by contextually relevant keywords, which helps the page to rank better on Google. Also each page gets updates automatically with new reviews, utilizing UGC to full extent.

Pros
Ability to search for reviews for any keyword. Useful keyword word cloud exploration tool for understanding which keywords dominate customer reviews. Customer review widget that can be customized to any degree.

Cons
Currently there's no way to track different page keyword performance via app, though StackTome is able to pull data from Google directly for manual reporting.

Response from StackTome


I'm happy to hear you find our product useful. We value your feedback and planning to build more tools to help you improve website SEO.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Martin J.

StackTome services

Used daily for 1-2 years
Reviewed 2020-12-02
Review Source: Capterra

We use StackTome to serve unique on page reviews on our store through their API, which makes over a million requests per day with very little impact on total page load speed. We also receive all the cleaned review data that gives us the ability to do custom reports and dashboards for customer experience analytics.

Pros
Allows to own all the review data no vendor lockin. Very fast API that doesn't slow down our page load speed. On page SEO benefits from serving unique reviews by keywords and geo data. Pulls reviews from many review sources, that allows us to use Feefo and Trustpilot at the same time. Provides useful integrations with customer support and social platforms.

Cons
Doesn't support review invites. Even though it’s easy to get started, StackTome does have a learning curve to utilize its capabilities to the fullest, but they do have helpful customer support.

Response from StackTome


Thanks for taking the time to leave a review! We work hard to meet our customers' expectations, and we're happy to hear we hit the mark for you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Head of Customer Support - Saves time

Used daily for less than 6 months
Reviewed 2021-01-18
Review Source: Capterra

Without StackTome we couldn’t reply to Feefo reviews. Now we can manage all incoming reviews through Zendesk, even if it comes from Feefo, Trustpilot and Google which saves us time and allows us to quickly respond to any negative feedback, identify reoccurring issues, and so on.

Pros
One centralized platform in which you are able to handle, monitor, and delegate all incoming reviews. Works as a native app within Zendesk. Provides comprehensive information about reviewers that allows us to make a better informed decision when communicating with customers.

Cons
So far I don’t have any problems with the tool, I only wish we had it sooner!

Response from StackTome


We appreciate your feedback a lot. I'm glad that StackTome helps you on a day to day basis. Here we're mostly motivated by creating value for our customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Yulia S.

Social Media Manager - Easy Social Sharing!

Used weekly for less than 6 months
Reviewed 2020-12-08
Review Source: Capterra

I’m really pleased with the app which makes my life easier for managing social review posts.

Pros
It was quite easy to get started with social sharing of reviews as Stacktome customer support helped me every step of the way. I like that I can automate scheduling reviews on both Facebook and Twitter.

Cons
Currently, I cannot attach images to review posts directly from the app. I really hope they’ll add this feature later.

Response from StackTome


Hey, I really appreciate taking the time to share your feedback with us. We're improving the app on a daily basis and the image attachment feature is high on our todo list. Cheers!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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StackTome pricing

Starting from
€199/month
Pricing options
Free trial
Subscription
View Pricing Plans

StackTome is offered across two pricing plans, outlined below. A 14-day free trial is available.
Standard: €199 per month and €149 per month billed annually
Emterprise: Please contact StackTome directly for pricing information

StackTome features

API
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
Reporting/Analytics
Third Party Integrations

Alerts / Escalation (199 other apps)
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Chat/Messaging (235 other apps)
Customizable Branding (209 other apps)
Email Management (150 other apps)
Knowledge Base Management (178 other apps)
Live Chat (189 other apps)
Mobile Access (135 other apps)
Multi-Channel Communication (189 other apps)
Queue Management (134 other apps)
Real-Time Chat (139 other apps)
Self Service Portal (156 other apps)
Support Ticket Management (141 other apps)
Surveys & Feedback (160 other apps)

Videos and tutorials

Additional information for StackTome

Key features of StackTome

  • Negative Feedback Management
  • Response Management
  • Review Badge Management
  • Review Monitoring
  • Social Sharing
View All Features

Benefits

• It provides a unique per page review display with fast API or review widget and offers multi-platform review replies support from Zendesk
• It offers AI curated review publishing to any social platform and matches reviews to order data for in-depth customer experience analytics.