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Suptask Logo

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Team ticketing for faster resolutions integrated in Slack

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Suptask Pricing, Features, Reviews and Alternatives

Suptask FAQs

Q. What type of pricing plans does Suptask offer?

Suptask has the following pricing plans:
Starting from: $7.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Suptask?

Suptask has the following typical customers:
Freelancers, Mid Size Business, Small Business


Q. Does Suptask offer an API?

No, Suptask does not have an API available.


Q. What other apps does Suptask integrate with?

Suptask integrates with the following applications:
GitHub, Jira, GitLab, Intercom, HubSpot Service Hub, Zendesk Suite


Q. What level of support does Suptask offer?

Suptask offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Suptask product overview

Price starts from

7

/user

Per month

What is Suptask?

Suptask creates structure within your internal ticketing process where your conversations on Slack become the tickets.

Key benefits of using Suptask

- No limit on the number of agents that can work with tickets, bring the complete team together to remediate tickets
- Faster resolution times as communication is instant on Slack
- Overview statuses of all your tickets directly on Slack
- Track ticket KPIs from business reports
- Align with multiple teams across your organization without limitations

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Chat

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Why am I seeing this?

Suptask pricing information

Value for money

4.9

/5

10

Starting from

7

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Suptask features

Functionality

4.9

/5

10

Total features

1

1 categories

Most valued features by users

Support Ticket Management

Functionality contenders

Suptask users reviews

Overall Rating

4.7

/5

10

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.3/10
Rating distribution

5

4

3

2

1

7

3

0

0

0

Pros
The most powerful thing in Suptask that we benefit from is that we can have the ticketing system where our users are.
It has been great, they helped me get started with the first teams here and the product fulfills our needs.
Suptask team was very helpful and supportive during the implementation.
Cons
The struggle in the beginning was to figure out how we should setup the channels for the tickets.
Chat UI is not 100% custom, but this limitation is understandable.
All good so far so don’t really have anything bad to say.

Overall rating contenders

ET
AvatarImg

Erik T.

Information Technology and Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Game changer for modern ticketing processes

Reviewed 3 years ago

What WE wanted to accomplish and get out from Suptask was to avoid unnecessary steps for our internal teams, having to navigate to other products and understand context to help solve tickets. All our conversations were happening on Slack and we thought that by keeping everything there we would get a win-win situation - having all info in one place with a structured ticketing process. Suptask team was very helpful and supportive during the implementation.

Pros

They way it impacts our teams to work closely together is great. By having the ticket process completely on Slack we remove steps that impact the resolution time against our customers. We have improved response times for our Support with 4x from when we deployed Suptask. It enables teams to work closely together in an efficient ticketing process.

Cons

It takes some time to get used to this new process. You can call it a new generation of ticketing management as its not to be compared with traditional ticketing systems.

ET
AvatarImg

Emil T.

Insurance, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tickethandling with ease

Reviewed 3 years ago

It has been very easy from the very beginning, it has lowered our overhead on tickets and we can now follow up everything in slack which means that we don't require any additional software. We can use slack where all the employees are already present.

Pros

The ticket functionality is very easy to use and easy to get going with our internal business processes. It is easy to get started and clear how to set things up so that we get the required ticket flow.

Cons

I would like to have brighter colors in the UI, or an option to select it.

RS
AvatarImg

Rikard S.

Financial Services, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Easy ticketing system

Reviewed 2 years ago

It is a good product that can easily get understood by everyone in the organisation. We can keep the communication in one place, Slack which improves our efficiency of solving the tasks that needs to be completed.

Pros

It's an easy product to use, which means that everyone can get used to it. It does have the most crucial parts that a ticketing system needs and keeps it simple. I like the simplicity of it and how it connects people to tickets and how we can keep the communication simple.

Cons

For me it can be a bit overwhelming with all features that exists, but we use it for a very simple scenario which is to create tickets and make sure they gets done in time.

AB
AvatarImg

Alexander B.

E-Learning, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Internal support ticketing with Slack

Reviewed 2 years ago
Pros

Sufficient to track internal tasks using Slack

Cons

Chat UI is not 100% custom, but this limitation is understandable

LA
AvatarImg

Lina A.

Commercial Real Estate, 201-500 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Enabling cooperations

Reviewed 3 years ago

It has been great, they helped me get started with the first teams here and the product fulfills our needs

Pros

It took us from having silos between our teams to getting engaged teams that worked closely together on solving issues. We directly got an ROI in relation to faster resolution times against our customers.

Cons

It is a new kind of product and people needs to learn how it is used compared to older products in the same market.

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