App comparison
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Suptask
5
7
4
3
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Team ticketing for faster resolutions integrated in Slack
Last updated: September 2026
Suptask Alternatives & Competitors (2026)
Top 7 free alternatives
LiveAgent
Cloud-based customer service platform for all sizes
0.3
Value for money
Starting price
0.3
Functionality
Alerts/Escalation
4.6/5
Activity Dashboard
4.6/5
Access Controls/Permissions
4.5/5
Top Features
Support Ticket Management
4.9/5
Automated Routing
N/A
Email Management
N/A
SysAid
Cloud-based AI ITSM & ESM platform for all sizes
0.4
Value for money
Starting price
0.4
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Support Ticket Management
4.9/5
Automated Routing
N/A
Email Management
N/A
InvGate Service Management
Web-based IT service desk software
0.4
Value for money
Starting price
0.4
Functionality
Alerts/Notifications
4.2/5
Activity Tracking
4/5
Automated Routing
4/5
Top Features
Support Ticket Management
4.9/5
Email Management
N/A
Email Templates
N/A
Freshservice
A complete IT service management (ITSM) tool for business
0.5
Value for money
Starting price
0.6
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.4/5
API
4.3/5
Top Features
Support Ticket Management
4.9/5
Automated Routing
N/A
Email Management
N/A
Freshdesk
Cloud-based AI help desk for teams of all sizes
0.5
Value for money
Starting price
0.6
Functionality
Activity Dashboard
4.9/5
AI Summarization
4/5
AI Text-to-Speech
4/5
Top Features
Support Ticket Management
4.9/5
Alerts/Escalation
N/A
Automated Routing
N/A
Vivantio
When Service Matters.
0.6
Value for money
Starting price
0.7
Functionality
Alerts/Notifications
4.8/5
Alerts/Escalation
4/5
Access Controls/Permissions
N/A
Top Features
Support Ticket Management
4.9/5
Automated Routing
N/A
Email Management
N/A
HubSpot Service Hub
Cloud-based customer service solution for firms of all sizes
0.7
Value for money
Starting price
0.8
Functionality
Automated Routing
4.7/5
Access Controls/Permissions
4/5
Activity Dashboard
4/5
Top Features
Support Ticket Management
4.9/5
Email Management
N/A
Email Templates
N/A
Bitrix24
Cloud & on-premises workspace for all business sizes
0.7
Value for money
Starting price
0.6
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Support Ticket Management
4.9/5
Alerts/Escalation
N/A
Automated Routing
N/A
Zendesk Suite
AI powered customer service across all channels
0.7
Value for money
Starting price
0.5
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Support Ticket Management
4.9/5
Automated Routing
N/A
Email Management
N/A
0.4
Value for money
Starting price
0.4
Functionality
Account Management
5/5
Analytics
5/5
Activity Dashboard
4.8/5
Top Features
Support Ticket Management
4.9/5
Automated Routing
N/A
Email Management
N/A
0.5
Value for money
Starting price
0.6
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Support Ticket Management
4.9/5
Automated Routing
N/A
Email Management
N/A
0.6
Value for money
Starting price
0.4
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Support Ticket Management
4.9/5
Automated Routing
N/A
Email Management
N/A
0.4
Value for money
Starting price
0.5
Functionality
Activity Tracking
5/5
AI/Machine Learning
5/5
Alerts/Escalation
4.5/5
Top Features
Support Ticket Management
4.9/5
Automated Routing
N/A
Email Management
N/A
0.6
Value for money
Starting price
0.5
Functionality
Alerts/Notifications
4.5/5
Alerts/Escalation
4.3/5
Activity Tracking
4.3/5
Top Features
Support Ticket Management
4.9/5
Automated Routing
N/A
Email Management
N/A
0.3
Value for money
Starting price
0.5
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.1/5
Alerts/Notifications
3.8/5
Top Features
Support Ticket Management
4.9/5
Automated Routing
N/A
Email Management
N/A
0.3
Value for money
Starting price
0.3
Functionality
API
5/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
Top Features
Support Ticket Management
4.9/5
Automated Routing
N/A
Email Management
N/A
0.6
Value for money
Starting price
0.6
Functionality
Access Controls/Permissions
4.4/5
Asset Tracking
4.3/5
Alerts/Notifications
4.2/5
Top Features
Support Ticket Management
4.9/5
Automated Routing
N/A
Email Management
N/A
0.1
Value for money
Starting price
0.1
Functionality
Automated Routing
5/5
Autoresponders
5/5
Call Center Management
5/5
Top Features
Support Ticket Management
4.9/5
Email Management
N/A
Email Templates
N/A
0.5
Value for money
Starting price
0.3
Functionality
Alerts/Escalation
4.6/5
Activity Dashboard
4.3/5
Access Controls/Permissions
N/A
Top Features
Support Ticket Management
4.9/5
Automated Routing
N/A
Email Management
N/A
4.9
Value for money
Starting price
4.9
Functionality
Access Controls/Permissions
N/A
Activity Dashboard
N/A
Activity Tracking
N/A
Top Features
Support Ticket Management
4.9/5
Automated Routing
N/A
Email Management
N/A