Suptask Reviews - Pros & Cons, Ratings & more

Zendesk Suite

Freshdesk

TeamSupport

Halp

atSpoke

Internal ticketing closely aligned with your teams. Work with your team-to-team tickets purely on Slack where your conversations are the tickets. Instant communication and collaboration reduces the overall resolution time on your customer cases.

Suptask

Web-based

Technical account manager

The most powerful thing in Suptask that we benefit from is that we can have the ticketing system where our users are.

HR Partner

It has been great, they helped me get started with the first teams here and the product fulfills our needs.

Suptask team was very helpful and supportive during the implementation.

The struggle in the beginning was to figure out how we should setup the channels for the tickets.

Bond Syndicate

We finally got teams to co-op better. In a large organisation it is vital that divisions are able to work seamless between eachother and this tool has made it a lot easier and efficient.

Delivery manager

It does have the most crucial parts that a ticketing system needs and keeps it simple. I like the simplicity of it and how it connects people to tickets and how we can keep the communication simple.

Director of sales

It has been very easy from the very beginning, it has lowered our overhead on tickets and we can now follow up everything in slack which means that we don't require any additional software.

Senior Software Developer

Chat UI is not 100% custom, but this limitation is understandable.

Operations

All good so far so don’t really have anything bad to say.

What WE wanted to accomplish and get out from Suptask was to avoid unnecessary steps for our internal teams, having to navigate to other products and understand context to help solve tickets. All our conversations were happening on Slack and we thought that by keeping everything there we would get a win-win situation - having all info in one place with a structured ticketing process.
Suptask team was very helpful and supportive during the implementation.

Game changer for modern ticketing processes

It has been very easy from the very beginning, it has lowered our overhead on tickets and we can now follow up everything in slack which means that we don't require any additional software. We can use slack where all the employees are already present.

Tickethandling with ease

It is a good product that can easily get understood by everyone in the organisation. We can keep the communication in one place, Slack which improves our efficiency of solving the tasks that needs to be completed.

Easy ticketing system

Internal support ticketing with Slack

We solve the problem that one ticket from the customer can easily end up as several tickets internally. This is what we solve with Suptask

Ticket resolution made easy

Very happy! We use a lot of task assignments daily so it is very useful to have a well functioning option. 

Recruiter

It has been great, they helped me get started with the first teams here and the product fulfills our needs

Enabling cooperations 

It’s improved our overall teamwork because of how connectable it is. Increased our resolution times so only have good things to say.
Very happy using suptask on a daily basis.

Suptask Reviews (2025)

Suggested alternatives

Pros and cons

10 reviews