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Textel
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
SMS solution for contact centres
Table of Contents
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Textel - 2026 Pricing, Features, Reviews & Alternatives
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Textel overview
What is Textel?
Textel is a messaging platform that enables businesses to interact with their customers via text messages by sending multidirectional MMS and SMS text messages. This helps businesses reach out to customers quickly, which can lead to shorter wait times, increased conversion rates and happier customers.
Textel provides businesses with a tool that makes it easy to communicate with customers in real-time on critical topics such as price quotes and shipping times. It allows businesses to send low-cost SMS text messages from their existing contact center infrastructure to over 200 countries and territories around the world.
Key benefits of using Textel
- Reduce call volume by deflecting calls to texts.
- Create agentless interactions using textbots or text IVRs and transfer to a live agent at any time.
- Drive more revenue and engagement with automated 1-to-many text messaging.
- Reduce operational costs with text automation and allow agents to handle simultaneous text conversations.
- Improve customer satisfaction using conversation history and last agent routing for personalized texts.
Starting price
Alternatives
with better value for money
Textel’s user interface
Textel reviews
Overall rating
4.5
/5
2
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9/10
5
4
3
2
1
1
1
0
0
0
Textel's key features
Most critical features, based on insights from Textel users:
All Textel features
Features rating:
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Textel integrations (7)
Top integrations
Textel support options
Typical customers
Platforms supported
Support options
Training options
Textel FAQs
Textel has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
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Q. What languages does Textel support?
Textel supports the following languages:
English
Q. Does Textel offer an API?
Yes, Textel has an API available for use.
Q. What other apps does Textel integrate with?
Textel integrates with the following applications:
Millennium, CXone Mpower, Genesys Cloud CX, Five9, Meevo, SalonBiz
Q. What level of support does Textel offer?
Textel offers the following support options:
Phone Support, Email/Help Desk