Wowdesk Pricing, Features, Reviews & Comparison of Alternatives

Wowdesk

Omnichannel customer service help desk software

5.0/5 (7 reviews)

Wowdesk overview

Wowdesk is a web-based, omnichannel help desk solution designed to deliver positive customer experiences for businesses of all sizes. The platform automates the tracking, recording, and lifecycle of customer service requests, and can be customized for different workflows, SLA rules, and organization structures.

Wowdesk lets users create a range of automation rules to manage cases, including case escalation, case properties updates, case reassignment, notification sending, and more. The omni-channel system allows customers to contact the help desk through a range of channels, including chat, email, and social media, and a self-service portal provides customers with access to how-to guides, FAQs, troubleshooting information, and known issues and their resolutions.

With Wowdesk, agents can access all information for the case they are working on in a single consolidated view, including customer profiles, all case notes, customer assets, recent and linked cases, correspondence, tasks, activities, attachments, and more. Rich text responses can be composed and saved as templates for common requests, and agents can send knowledge base links and check next best actions to rapidly respond to and solve cases.
wowdesk.com

Pricing

Starting from
$6/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 7 other markets, Europe, Germany, India, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Czech, French, German, Italian, Russian
Wowdesk screenshot: Users can manage and organize cases based on their priority, products, SLA status, due date, and moreWowdesk Product Tour VideoWowdesk screenshot: The self service portal lets customers access the knowledge base, submit cases, read FAQs, and moreWowdesk screenshot: The consolidated case view provides agents with all the information they need in a single screenWowdesk screenshot: Dashboards give users insight into the performance of their help desk

Wowdesk reviews

Excellent
7

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.6
  4.9
  4.7
  5.0
Alexei Navolokin

Managing Partner

Used daily for 2+ years
Reviewed 2019-03-28
Review Source: Capterra

We're dealing with a large amount of clients and I'm glad we managed to get to know Wowdesk. Solution is absolutely brilliant for us.

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Anonymous

Perfect for an SME

Used daily for less than 6 months
Reviewed 2019-03-26
Review Source: Capterra

Overall very easy to get started and to customize. Software is extremely customizable, all fields can be named the way we want them. We can define our own rules for incoming cases. We can continue to use outlook (one of our agents prefer to use the email she knows how to use, not an issue as WowDesk handles that in the background). Most important the support team is very helpful.

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Mohamed Mousa

Customer Service All-In-One Solution

Used daily for less than 6 months
Reviewed 2019-02-13
Review Source: Capterra

I needed an Asset management tool to use it in our Company. Then I found that it can manage my time effectively with the ticketing system that will manage, assign, and track each ticket based on product or asset. This mechanism will serve all your customer complaints or queries that come through and without having to go through any 3rd party integration which makes the process much easier and faster. There built-in tracking mechanism goes hand in hand with any existing asset management tool.

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Mohamed Abd Rabo

Excellent customer service software

Used daily for less than 6 months
Reviewed 2019-03-15
Review Source: Capterra

Managing customer service requests and issues is great. It reduced our response time and allowed customers to track their requests via all channels

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Anonymous

Feedback on wowdesk

Used other for free trial
Reviewed 2019-03-29
Review Source: Capterra

The recorded demo was excellent in giving me a good view of the breadth of features. Using the system itself poses a learning curve in order to get to speed and be able to get advantage of all features.

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Wowdesk pricing

Starting from
$6/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Starter: $6 per user, per month.
Professional: $30 per user, per month.
Enterprise: $60 per user, per month.
A free version is also available.

Wowdesk features

API
Activity Dashboard
Automatic Notifications
Chat
Customizable Branding
Email Integration
Knowledge Base
Multi-Channel Communication
Prioritizing
Social Media Integration
Ticket Management
Workflow Management

CRM Integration (72 other apps)
Contact History (70 other apps)
Instant Messaging (84 other apps)
Monitoring (84 other apps)
Real Time Monitoring (61 other apps)
Reporting & Statistics (95 other apps)
Surveys & Feedback (71 other apps)
Third Party Integration (98 other apps)

Additional information for Wowdesk

Key features of Wowdesk

  • Automation rules
  • Case organization
  • Configurable workflow
  • Consolidated case view
  • Controlled access for third parties
  • Customer feedback collection
  • Customer self-service
  • FAQs & how-to guides
  • Internal chat
  • Knowledge base
  • Omni-channel communication
  • Prescriptive analytics
  • Privilege & access rights management
  • Real-time chat
  • Rich text response templates
  • Service desk performance dashboards
  • Service level agreement (SLA) management
  • Team collaboration
View All Features

Benefits

• The platform can be customized to suit different businesses, with users able to manage products and services, workflows, case forms, SLA rules, correspondence templates, and more.

• Automation rules can be created to automate frequent activities including case reassignment, notifications, case escalation, and case properties update.

• The self-service knowledge base provides customers with access to how-to guides, FAQs, troubleshooting informations, and known issue resolutions to reduce pressure on help desk agents.

• With Wowdesk, customers can reach out to the help desk through social media, chat, email, web forms, phone, or a customer portal.

• The consolidated case view provides agents with a single view containing customer profiles, all case notes, recent cases, linked cases, activities, tasks, correspondence and attachments, and service level agreements.