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Zendesk Suite vs Netskope One Platform Comparison (2026)
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Good recommendations?
Zendesk Suite
4.4
(4K)5
2.2K
4
1.3K
3
318
2
65
1
53
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Netskope One Platform
4.0
(656)5
247
4
273
3
87
2
19
1
30
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.
Netskope One Platform is a cloud-native SASE, AI security, and data security solution for enterprises, universities, and government.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
4K
5
4
3
2
1
2.2K
1.3K
318
65
53
- Value for money
- Ease of use
- Features
- Customer support
73%
would recommend this app4.0
656
5
4
3
2
1
247
273
87
19
30
- Value for money
- Ease of use
- Features
- Customer support
62%
would recommend this appPros
“The automation features, reporting dashboards, and integrations with other tools are also very helpful for managing workflows and tracking performance.”
SP
Sonu P.
Systems Analyst
“The setup process was smooth, and the platform provides useful features for managing emails, tickets, and team collaboration.”
TG
Tushar G.
Cloud Engineer
“The ability to customise workflows and automate parts of the process is especially helpful, and the reporting tools make it easy to see what’s working well.”
IN
Inamari N.
Customer Account Support
Pros
“Insightly is a poweful and reliable tool that gives us value for money.”
PT
Piergiorgio T.
Project Manager
“When it comes to using Insightly, I do not encounter problems.”
PT
Piergiorgio T.
Project Manager
“The cap of fields in a custom object, the automations not triggering correctly -> you have to delay triggers so that automations do not overlap and contradict each other.”
TB
Taylor B.
Director of Design and Engineering
Cons
“I'm not a huge fan of the UI clutter when creating a new ticket, but it's not a huge deal and our team's learned to navigate it after a few weeks.”
MT
Maisie T.
Customer Support Specialist
“Sometimes it limits me the way Zendesk suite handles follow up tickets when a ticket is closed. When a customer replies after closure, he creates a new thread instead of responding to previous one.”
MN
Musawenkosi N.
Technical Support Officer
“However, we have not used your service for the past 3-4 months, and a check of our user logs will show that no one from our team has logged into the platform during that period. Despite multiple attempts to resolve this issue, including contacting customer support, we have encountered an unhelpful response.”
YK
Yevgeniy K.
Data Analyst
Cons
“As a result, no-one was following a consistent lead and opportunity management process, things like date fields became a nightmare because when exporting leads, some appeared to be using US date format and some using UK format, so identifying recent leads & opps was tricky.”
JK
Jamie K.
Head of Growth
“However, as my business grew, it did not scale in the way I ultimately needed.”
John M.
Founder and Financial Advisor
“The reporting and analytics tools to be less advanced compared to other CRM platforms, making it challenging to create highly customized or in-depth reports.”
LA
Luis A.
Sales Manager Educational Products
- Vendor responds to reviews
- Last review14 days ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features180
- AI Copilot
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Scheduling
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Batch Communications
- Batch Processing
- Blended Call Center
- Budgeting/Forecasting
- Business Card/Badge Scanning
- CMDB
- CRM
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Deal Management
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Dynamic Modeling
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Event Triggered Actions
- Feedback Management
- Field Sales Management
- File Management
- File Sharing
- Filtering
- For Insurance Industry
- For Mac Devices
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Goal Setting/Tracking
- Graphical Data Presentation
- Group Management
- Health Score
- Help Desk Management
- IVR
- Inbound Call Center
- Incident Management
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Currency
- Multi-Language
- Multiple Scripts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Opportunity Management
- Outbound Call Center
- Percent-Complete Tracking
- Performance Metrics
- Personalization
- Phone Key Input
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progressive Dialer
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Templates
- Project Tracking
- Projections
- Proposal Generation
- Prospecting Tools
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Recurring Issues
- Recurring Tasks
- Referral Tracking
- Release Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Activity Management
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Screen Sharing
- Search
- Search/Filter
- Segmentation
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Shared Contacts
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Source Tracking
- Statistical Analysis
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Board View
- Task Editing
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Template Management
- Templates
- Territory Management
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integration
- Third-Party Integrations
- Ticket Management
- To-Do List
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Visual Analytics
- Web Forms
- Web-based Deployment
- Workflow Automation
- Workflow Management
- Total features126
- AI Copilot
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Scheduling
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Batch Communications
- Batch Processing
- Blended Call Center
- Budgeting/Forecasting
- Business Card/Badge Scanning
- CMDB
- CRM
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Deal Management
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Dynamic Modeling
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Event Triggered Actions
- Feedback Management
- Field Sales Management
- File Management
- File Sharing
- Filtering
- For Insurance Industry
- For Mac Devices
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Goal Setting/Tracking
- Graphical Data Presentation
- Group Management
- Health Score
- Help Desk Management
- IVR
- Inbound Call Center
- Incident Management
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Currency
- Multi-Language
- Multiple Scripts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Opportunity Management
- Outbound Call Center
- Percent-Complete Tracking
- Performance Metrics
- Personalization
- Phone Key Input
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progressive Dialer
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Templates
- Project Tracking
- Projections
- Proposal Generation
- Prospecting Tools
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Recurring Issues
- Recurring Tasks
- Referral Tracking
- Release Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Activity Management
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Screen Sharing
- Search
- Search/Filter
- Segmentation
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Shared Contacts
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Source Tracking
- Statistical Analysis
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Board View
- Task Editing
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Template Management
- Templates
- Territory Management
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integration
- Third-Party Integrations
- Ticket Management
- To-Do List
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Visual Analytics
- Web Forms
- Web-based Deployment
- Workflow Automation
- Workflow Management
Integrations
- Total integrations215
- 123FormBuilder
- 3CLogic
- AWeber
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Aha!
- Aircall
- Akita
- Algolia
- Ameyo
- Asset Panda
- Autotask PSA
- Azuqua
- Beanstalk
- Bedrock Data
- Benchmark Email
- BigCommerce
- BigTime Enterprise PSA
- Bird
- Bloomfire
- Box
- Breeze
- Brushfire
- Built.io Flow
- Calendly
- Callmaker
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- ChartMogul
- CheckMarket
- CheckPoint
- Cirrus Insight
- ClicData
- ClickDesk
- ClickHelp
- Close
- CloudAgent
- Crisp
- Customer Thermometer
- Cyclr
- Cyfe
- Databox
- Device42, A Freshworks Company
- Dialpad
- Dropbox
- Drupal
- EZ Texting
- EZO EAM
- Easy Insight
- Elastic Enterprise Search
- Emma by Marigold
- Five9
- Flowlu
- Formstack Forms
- Fraud Protection
- FreshBooks
- Freshdesk
- FullContact
- Gainsight CS
- Geckoboard
- Genesys Cloud CX
- GetResponse
- Gmail
- Google Analytics 360
- Google Workspace
- HappyFox Chat
- Harvest
- Helpjuice
- Helpshift
- Hexnode UEM
- Higher Logic Thrive
- Higher Logic Vanilla
- Highrise
- Hippo Video
- Hootsuite
- HubSpot CRM
- Hubstaff
- Humanity Schedule
- Igloo
- Inbenta
- Jira
- Jitterbit
- Joomla
- Keap
- Kixie PowerCall & SMS
- Klaviyo
- Kommo
- Kudos
- Lessonly
- Lime Connect
- Litmos
- LiveChat
- LiveOps
- LogMeIn Rescue
- LoginRadius
- Luciq
- ManageEngine ADManager Plus
- ManageEngine Endpoint Central
- MeisterTask
- Membrain
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Project Server Subscription Edition
- Microsoft Sentinel
- Microsoft Viva Engage
- Mixpanel
- Moxo
- MyFeelBack
- Nextiva
- NiCE CXone
- Nicereply
- Nutshell
- Okta
- Olark
- OneLogin
- Operations Hub
- OpsGenie
- OroCRM
- OutSystems
- PagerDuty
- Palo Alto Cortex XSIAM
- PandaDoc
- Pendo
- Pipedrive
- Pivotal Tracker
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- PrestaShop
- ProProfs Knowledge Base
- Productboard
- QuickBooks Online Advanced
- Quip
- Quiq
- Redmine
- SAP Business One
- Sailthru
- SalesSeek
- Salesforce Sales Cloud
- ScreenConnect
- ScreenSteps
- Segment
- SentinelOne Singularity Cloud Security
- Serviceware Knowledge
- Setmore
- Sharpen
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- SolarWinds Service Desk
- Solve CRM
- Spinify
- SpiraTeam
- Splunk Enterprise
- Splunk Enterprise Security
- Sprinklr
- Sprout Social
- SupportSync
- SurveyLab
- TMetric
- Talkdesk
- TeamViewer ONE
- Teamgate
- Teamwork.com
- Time Doctor
- TimeCamp
- TimeLog
- Totango
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio
- UserVoice
- Usersnap
- ValueOps
- Velaro
- VeriShow
- Vidyard
- Vivocha
- WHMCS
- Wistia
- WooCommerce
- Woodstock Optimization Studio
- Woopra
- WordPress
- Workato
- WorkflowMax
- XCALLY
- XTM Transifex
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zapier
- Zen Cart
- Zendesk Sell
- Zight
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho CRM
- Zoho Inventory
- Zoho Invoice
- Zoom Workplace
- elevio
- eyeson
- iorad
- kintone
- miniOrange
- xMatters
- Total integrations11
- 123FormBuilder
- 3CLogic
- AWeber
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Aha!
- Aircall
- Akita
- Algolia
- Ameyo
- Asset Panda
- Autotask PSA
- Azuqua
- Beanstalk
- Bedrock Data
- Benchmark Email
- BigCommerce
- BigTime Enterprise PSA
- Bird
- Bloomfire
- Box
- Breeze
- Brushfire
- Built.io Flow
- Calendly
- Callmaker
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- ChartMogul
- CheckMarket
- CheckPoint
- Cirrus Insight
- ClicData
- ClickDesk
- ClickHelp
- Close
- CloudAgent
- Crisp
- Customer Thermometer
- Cyclr
- Cyfe
- Databox
- Device42, A Freshworks Company
- Dialpad
- Dropbox
- Drupal
- EZ Texting
- EZO EAM
- Easy Insight
- Elastic Enterprise Search
- Emma by Marigold
- Five9
- Flowlu
- Formstack Forms
- Fraud Protection
- FreshBooks
- Freshdesk
- FullContact
- Gainsight CS
- Geckoboard
- Genesys Cloud CX
- GetResponse
- Gmail
- Google Analytics 360
- Google Workspace
- HappyFox Chat
- Harvest
- Helpjuice
- Helpshift
- Hexnode UEM
- Higher Logic Thrive
- Higher Logic Vanilla
- Highrise
- Hippo Video
- Hootsuite
- HubSpot CRM
- Hubstaff
- Humanity Schedule
- Igloo
- Inbenta
- Jira
- Jitterbit
- Joomla
- Keap
- Kixie PowerCall & SMS
- Klaviyo
- Kommo
- Kudos
- Lessonly
- Lime Connect
- Litmos
- LiveChat
- LiveOps
- LogMeIn Rescue
- LoginRadius
- Luciq
- ManageEngine ADManager Plus
- ManageEngine Endpoint Central
- MeisterTask
- Membrain
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Project Server Subscription Edition
- Microsoft Sentinel
- Microsoft Viva Engage
- Mixpanel
- Moxo
- MyFeelBack
- Nextiva
- NiCE CXone
- Nicereply
- Nutshell
- Okta
- Olark
- OneLogin
- Operations Hub
- OpsGenie
- OroCRM
- OutSystems
- PagerDuty
- Palo Alto Cortex XSIAM
- PandaDoc
- Pendo
- Pipedrive
- Pivotal Tracker
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- PrestaShop
- ProProfs Knowledge Base
- Productboard
- QuickBooks Online Advanced
- Quip
- Quiq
- Redmine
- SAP Business One
- Sailthru
- SalesSeek
- Salesforce Sales Cloud
- ScreenConnect
- ScreenSteps
- Segment
- SentinelOne Singularity Cloud Security
- Serviceware Knowledge
- Setmore
- Sharpen
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- SolarWinds Service Desk
- Solve CRM
- Spinify
- SpiraTeam
- Splunk Enterprise
- Splunk Enterprise Security
- Sprinklr
- Sprout Social
- SupportSync
- SurveyLab
- TMetric
- Talkdesk
- TeamViewer ONE
- Teamgate
- Teamwork.com
- Time Doctor
- TimeCamp
- TimeLog
- Totango
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio
- UserVoice
- Usersnap
- ValueOps
- Velaro
- VeriShow
- Vidyard
- Vivocha
- WHMCS
- Wistia
- WooCommerce
- Woodstock Optimization Studio
- Woopra
- WordPress
- Workato
- WorkflowMax
- XCALLY
- XTM Transifex
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zapier
- Zen Cart
- Zendesk Sell
- Zight
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho CRM
- Zoho Inventory
- Zoho Invoice
- Zoom Workplace
- elevio
- eyeson
- iorad
- kintone
- miniOrange
- xMatters
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