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Call Center Software with Automatic Call Distribution - Page 9

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Castel Contact Center logo
4.5
(2)

Contact center management solution

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Castel Communications helps contact centers achieve operations milestones through proactive compliance and best practices. Our suite of multichannel solutions provides communication touchpoints that include Predictive/TCPA Dialing, IP PBX, Email, SMS, Chat, Social Media and Speech Analytics.

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OneContact CC logo
4.5
(2)

Omni-channel contact center management platform

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OneContact CC is a multimedia, omni-channel call centre solution which provides call centres with the tools to manage customer service challenges via voice, video, email, instant messaging, social media, and more. The IP-based solution is completely integrated to manage multiple contact centres.

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Qfiniti logo
4.5
(2)

Call center workforce management solution

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Qfiniti is a call center workforce management solution that helps businesses handle speech analytics, track employee performance, forecast staffing requirements, set up online coaching, and manage screen recording from within a unified platform. It allows staff members to optimize workforce engagement, manage HIPAA compliance, automate employee performance management, handle desktop analytics, and more.

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Vivocha logo
4.5
(2)

Next Generation Customer Interaction Platform

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Vivocha is a cloud-based service tailored to businesses looking to engage with their customers online using the most effective communication channel at the right time

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InfoCision logo
4.5
(2)

Web-based call center and internal communication software

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InfoCision provides digital marketing solutions to companies in various industries and market sectors, helping the firms make informed decisions. Key features include email & queue management, performance metrics, real-time chat, email monitoring, automated routing, collaboration tools, and alerts.

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BounceHelp logo
4.5
(2)

Powerful Callback Widget for Your Website

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Cloud-based marketing and customer engagement solution that helps boost and convert website visitors into inbound calls.

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Omnicus logo
4.5
(2)

Make The Contact Center Your Competitive Advantage

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Omnicus is a cloud-based help desk platform, which helps small to large businesses streamline contact center operations via omnichannel communication, artificial intelligence (AI), performance insights, interactive voice response (IVR), and more. The solution offers various features such as live chat, messaging, routing, key performance indicators (KPI), reporting, and API connection.

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Servetel logo
3.4
(5)

Communication management solution

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Servetel is a communication management solution designed to help businesses connect and communicate with customers via calls and custom messages. The platform comes with a call management module, which lets organizations transfer calls to executives based on rosters, availability and shift timings.

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Zoho Voice logo
3.4
(5)

Cloud-based business phone for SMB sales and support teams

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Zoho Voice is an online business telephony and contact center solution for businesses of all sizes. Packed with powerful features to seamlessly connect with your colleagues and customers, Zoho Voice helps you redefine your customer experience more efficiently with faster business communications.

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iPlum logo
5.0
(1)

VoIP app for calls, secure text & phone tree communication

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iPlum is used by busineses in healthcare, financial, sales, customer service, real estate, hospitality and more.
The iPlum provides calls, secure text & phone tree communication. We solve the privacy problem of professionals doing business calling & texting with their smartphone.

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StringeeX logo
5.0
(1)

Omnichannel contact center software

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StringeeX is an omni-channel contact center software that helps businesses with ticket management, live chat, customer contact management, and Facebook fanpage management. Teams can maintain a centralized database of customer contact information, including contact, landing page, and events for personalized support.

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23shout logo
5.0
(1)

The contact centre for modern business

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23shout is a cloud-based phone system that doesn't require any installs and can be accessed from any device. It has powerful call scripting and automation features that lets users link into their existing tools and workflows. It has advanced analytics capabilities that give employees insights into their calling performance. Designed by marketers for marketers, it allows users to easily integrate with all your workflows and provides powerful analytics.

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Conquer logo
5.0
(1)

Revenue Engagement & Sales Acceleration

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Conquer is a revenue engagement and sales acceleration that empowers sales and service teams to be more effective at communicating with customers across email, voice, SMS, and social channels.

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CallerDesk logo
5.0
(1)

Virtual telephony system for business communications

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CallerDesk is a cloud-based call handling platform. It provides cloud numbers with self-service options and automates redirection to different destinations in accordance with configurable routing strategies. The software also monitors performance and sales conversion data to inform marketing.

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Pulse logo
5.0
(1)

Comprehensive telecom solutions for businesses of all sizes

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Pulse Telesystems stands at the forefront of the telecom industry, offering businesses a comprehensive suite of cutting-edge solutions. With our deep expertise and relentless commitment to innovation, we have developed a state-of-the-art platform that revolutionizes call center operations.

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Cirrus Contact Center logo
5.0
(1)

AI-enabled solution for automating customer service

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Cirrus provides an AI-powered platform to help businesses manage customer experience operations. It offers a unified contact center with omni-channel capabilities, a CRM, workforce optimization, and quality management processes. The platform integrates with numerous third-party apps through open APIs.

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Bonga Cloud logo
5.0
(1)

Call center software

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Bonga Cloud is a call center software that helps businesses manage routing, agent performance monitoring, real-time analytics, task management, and more. The platform enables managers to gain insights into outbound and inbound calls, monitor active calls and track call disposition using a centralized dashboard.

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Audara logo
5.0
(1)

Call center and business phone software

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Audara is a call center and business phone software that helps businesses record calls, set up call queues, manage inbound campaigns, conduct surveys, handle conference calls, and more from within a unified platform. It allows team members to set up extensions, create interactive service menus, design ring groups, and configure automated wait-music & announcements.

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AireContact logo
5.0
(1)

Multi-channel call centre software

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AireContact offers a hosted, multi-channel contact centre to manage inbound and outbound calls, email, chat, and social media in one place.

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TelTel logo
5.0
(1)

Call Center Management Software

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TelTel is a cloud-based solution that helps to enhance call center efficiency and improve business KPIs for any business size. One-stop shop for call center management system and telecommunications services (VoIP, SIP Trunk, SMS).

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Omnichannel Contact Center logo
5.0
(1)

Cloud-based customer service platform

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Cloud Contact Center by masvoz is a customer service platform that helps businesses manage interactions across various communication channels such as SMS, phone, web, WhatsApp, and Webchat.

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MiaRec logo
5.0
(1)

Boost Efficiency. Elevate Experiences. Improve Outcomes.

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MiaRec helps contact centers unlock the intelligence from their customer interactions for better business results & happier customers.

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Selmo logo
5.0
(1)

Powerful auto dialer software for call centers & businesses

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Selmo is a call automation software for businesses, call centers, and contact centers, which covers most business processes, offers wide call center software functionality, and has one of the most effective predictive dialers on the market.

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Hosted Contact Center logo
5.0
(1)

Intelligence-Based, Unified Omnichannel Communications

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Harness the power of AI, automation, and real-time analytics to reduce operational costs and increase productivity and revenue with our industry-leading auto dialer.
5 Dialing Modes Powered by 4 Proprietary Algorithms (including AMD)
Power | Predictive | Progressive | Preview | Manual

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LiveOps logo
3.0
(3)

On-Demand Customer Service and Support Solutions

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A web-based platform that enables communication via Voice, email, chat, SMS, Facebook and Twitter with the help of an integrated customer interaction database. It has features such as scalable contact center solution using a pay-as-you-go model customize reports, design IVRs and more.

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