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Acefone Logo

VoIP Phone Service trusted by modern businesses

Table of Contents

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Acefone - 2026 Pricing, Features, Reviews & Alternatives

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Acefone overview

Based on 135 verified user reviews

What is Acefone?

Reviews for Acefone come from a wide variety of industries, including information technology and services (10% of reviewers), accounting (7%), and financial services (7%). The most frequent use case for Acefone cited by reviewers is VoIP (58% of reviewers).

What do users say about Acefone pricing?

Most reviewers indicate Acefone offers good value for money, citing competitive pricing and no hidden charges. Some users report satisfaction with special offers, while some reviewers find issues with billing transparency and unexpected cancellation charges.

Starting price

19.99per user /
per month

Alternatives

with better value for money


Pros & Cons

Phone Support

Customer Support

Ease of Use

Voicemail

Setup

Integrations

Acefone’s user interface

Ease of use rating:

Acefone pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(9)
3-4(16)
5(110)

What do users say about Acefone?

Reviews for Acefone come from a wide variety of industries, including information technology and services (10% of reviewers), accounting (7%), and financial services (7%). The most frequent use case for Acefone cited by reviewers is VoIP (58% of reviewers).

Select to learn more


Who uses Acefone?

Based on 135 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Financial Services
Computer Software
Construction
Real Estate
Others

Use cases

VoIP
Telephony
Softphone
Call Center
Business Phone Systems

Acefone's key features

Most critical features, based on insights from Acefone users:

Voice mail
Mobile access
Call recording
Caller id
Contact management
Computer telephony integration
Call monitoring
Call routing
IVR

All Acefone features

Features rating:

Access controls/permissions
Activity dashboard
Activity tracking
Alerts/Notifications
API
Archiving & retention
Audio calls
Audio/Video conferencing
Auto-Dialer
Automated attendant
Automatic call distribution
Callback scheduling
Call center integration
Call center management
Call conferencing
Call disposition
Caller id
Caller profiles
Call list management
Call monitoring
Call queues
Call recording
Call reporting
Call routing
Call screening
Call scripting
Call tracking
Call transfer
Call whispering
Chat/Messaging
Collaboration tools
Communication management
Computer telephony integration
Conferencing
Contact database
Contact management
CRM
Customer history
Customizable Caller ID
Customizable reports
Dashboard
Data import/export
Data security
Fax Management
File sharing
File transfer
For cloud phone systems
HD audio/video
Inbound call center
Interaction tracking
IVR
Mobile access
Monitoring
Multi-Channel communication
Multiple user accounts
Multi-User collaboration
On-Demand recording
Online voice transmission
Outbound call center
PBX
Performance management
Performance metrics
Phone Key Input
Predictive dialer
Purchasing & receiving
Queue management
Real-Time analytics
Real-Time chat
Real-Time data
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Real-Time updates
Recording
Reporting/Analytics
Reporting & statistics
Ring Groups
Role-Based permissions
Scheduled recording
Search/Filter
SIP trunking
SMS messaging
Third-Party integrations
Two-Way audio & video
Unified communications
Video conferencing
Virtual Extensions
Voice mail
Voicemail transcription
VoIP
VoIP connection

Acefone alternatives

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19.99

/user

Per month

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Features
Value for Money
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29

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Convoso logo

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/user

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DialedIn CCaaS logo
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/user

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Free version
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Acefone pricing

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Professional

19.99

/user

Per month

Features included:

  • 1000 Local Minutes
  • 24x7 Customer Support
  • Analytics and Reporting- CDR + Analytics
  • Android
  • Assisted Onboarding
  • Auto Provisioning
  • Call Barging
  • Call Conferencing
  • Call Flip
  • Call Group
  • Call Recording (Paid Add-on)
  • Call Transfer
  • Call Whisper
  • Chargeable Porting
  • Desktop and Chrome Support
  • HD Voice Calling
  • Ios
  • IVR (Virtual Receptionist)
  • Mobile Twinning
  • Real-Time Call Monitoring
  • Roles and Permissions
  • Schedule Email Reports
  • Unlimited Inbound Minutes
  • Voicemail to Email

Ultra

29.99

/user

Per month

Features included:

  • 24x7 Customer Support
  • Analytics and Reporting- CDR + Analytics
  • Android
  • Assisted Onboarding
  • Auto Provisioning
  • Call Announcement
  • Call Barging
  • Call Conferencing
  • Call Flip
  • Call Group
  • Call Queue
  • Call Recording
  • Call Transfer
  • Call Whisper
  • Desktop and Chrome Support
  • HD Voice Calling
  • Integration Suite
  • Ios
  • IVR (Virtual Receptionist)
  • Mobile Twinning
  • Number Porting
  • Real-Time Call Monitoring
  • Roles and Permissions
  • Schedule Email Reports
  • Unlimited Inbound Minutes
  • Unlimited Local Minutes
  • Up to 10 Participants in Unlimited Audio Conferencing
  • Voicemail to Email

User opinions about Acefone price and value

Value for money rating:

Of 23 reviews that provide robust commentary on Acefone's price and value, mention it in a positive light.

Most reviewers indicate that Acefone offers good value for money, highlighting its reasonable and competitive pricing, wide range of features included in each plan, and cost-effective solutions tailored to business needs. They appreciate the absence of hidden charges and find the service economical compared to other providers. Some users report satisfaction with special offers and flexibility in pricing. However, some reviewers find issues with billing transparency, unexpected charges during cancellation, and difficulties with the free trial process, which negatively impact their perception of value for money.

, and

Acefone integrations (9)

Integrations rated by users

We looked at 135 user reviews to identify which products are mentioned as Acefone integrations and how users feel about them.

Integration rating: 1.0 (2)

Zoho CRM connects reliably so new or updated records can trigger tasks and emails, which is useful when experimenting with simple CRM workflows

Verified reviewer profile picture

Kartikeya G.

Property Manager

Integration rating: 3.0 (1)

Integration rating: 3.0 (1)

Phone calls wouldn't sync to deal only the contact which created issues in our system.

BM

Brian M.

Founder

Integration rating: 5.0 (1)

Acefone customer support

What do users say about Acefone customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Acefone customer support.

A large number of users highlight Acefone's support team as knowledgeable, patient, and quick to resolve queries.

Widespread user sentiment praises the ease of contacting support and their proactive assistance during setup.

Frequently reported by users, the support staff are described as friendly, professional, and attentive to business needs.

Support options

24/7 (live rep)
Chat
Faqs/forum
Phone support
Email/help desk
Knowledge base

Training options

Documentation
Live online
Videos

To see what individual users say about Acefone's customer support, check out the review snippets below.

“Very knowledgeable & patient support from Mohit”

RW

Robert W.

Data Analyst

“The support during the set-up and purchase process has been amazing.”

MR

Miss R.

Accountant

“Bad Customer Support”

Verified reviewer profile picture

Dhirendra B.

Sys Admin

Acefone FAQs

Q. What is Acefone used for?

Acefone is a leading provider of cloud telephony services like VoIP phone systems, toll-free numbers, and contact centers—each meant to simplify and automate your business communication processes. Be it 24x7 support, an all-in-one admin portal, HD audio, or reliable, customizable remote solutions, our products are built for your convenience. We offer seamless communication and integrations with your favorite business tools like Salesforce or Zendesk. With Acefone, you always get the very best. Special offer: Get unlimited calling at just $12.99/user/month

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