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Complaint Management
Page 3

Complaint Management Software with Interaction Tracking (2026) - Page 3

Last updated: April 2026

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All apps

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Features

Support Ticket Management(50)

Reporting/Analytics(61)

Real-Time Notifications(44)

Mobile Access(47)

Knowledge Base Management(48)

Interaction Tracking

Integrated with

Microsoft 365(13)

Salesforce Sales Cloud(11)

WordPress(15)

Microsoft Teams(14)

Jira(16)

Pricing model

Free(17)

Open Source(1)

Free Trial(47)

One Time License(1)

Subscription(54)

Devices supported

Mac(34)

iPad(37)

Android(40)

Linux(27)

Web-based(64)

iPhone(40)

Windows(44)

Organization types

Small Business(63)

Non Profit(41)

Large Enterprises(60)

Public Administrations(31)

Freelancers(35)

Mid Size Business(62)

User rating

All Reviews

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64 software options

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AccessE11

4.8

(6)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Building Better Communities With Every Interaction

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AccessE11 is a cloud-based software solution that blends innovative issue management, analytics reporting, and citizen engagement features to optimize the relationship between citizens and their municipality.

TurnFriendly

4.8

(6)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The tool for complaint managers

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TurnFriendly is a web-based platform, especially for the handling of complex complaints.

Stames

4.8

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based customer service & team communication S

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Stames connects teams to customers and helps businesses monitor, track, integrate & respond to the needs of their customers effectively & effortlessly.

Sabio Virtual

4.8

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based help desk software for support teams

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Sabio Virtual is a cloud-based help desk software, which enables service providers and support teams within businesses to handle technical calls, access reports, manage client details, organize knowledge base articles, and more. Administrators can track the evolution of working hours for each technician and configure permission levels for team members.

Workpro Complaints Management System

4.0

(8)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Complaint handling case management solution

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Workpro is a specialized case management software for complaints handling and reporting.

Workpro transforms the way you deal with customer complaints, giving you complete visibility and control of every part of the process.

Read more about Workpro Complaints Management System

Users also considered

SAP Service Cloud

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-enabled customer service platform for remote support

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SAP Service Cloud is a customer support software that helps businesses leverage artificial intelligence (AI) to resolve clients’ queries on a centralized platform. Managers can examine incoming service tickets, sort them into relevant categories, and assign tasks to available agents.

dls | eQMS

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

QM software for your document & quality management

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The life sciences eQMS Suite is a comprehensive and integrated solution for quality management in life sciences, built on an ECM/DMS system. It offers a range of software modules, including Document Control, Training Management, E-Learning, Complaint, Deviation Management, and more.

ServiceTonic

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ServiceTonic targets small and medium size enterprises

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ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

ConSol CM/Complaint

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Complaint management software

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ConSol CM/Complaint is a complaint management solution designed to help businesses of all sizes manage complaints on a unified interface. The software helps you to process customer complaints quickly & efficiently. Eliminate the causes of errors & create 8D reports

Akio.CX

(0)

Multi-channel customer relations management platform

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Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams.

isoTracker Complaints Management

(0)

Record, track & route customer complaints

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isoTracker Complaints Management allows organizations to record & track customer complaints, route them for investigation, issue actions and escalate responses

Read more about isoTracker Complaints Management

Users also considered

dls | complaint

(0)

Complaints software for your document and quality management

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Our digital workflow solution automates QM procedures, such as complaints, with integrated solutions that handle paper-based processes from start to finish. Features include product/batch definition, lab result evaluation, ad-hoc evaluations, document adding, automatic PDF creation, and audit trail.

Frontizo

(0)

Cloud-based customer service management system

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Frontizo is a complaint management software that enables service team to enhance customer experiences, optimize productivity, and manage costs associated with service resolutions. It assists with complaints collection, recording, reporting, and tracking.

Emojot CCM

(0)

Customer feedback management solution

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Emojot Customer Complaints Management (CCM) is an AI-powered solution that helps capture customer feedback through multiple channels including email, SMS, social media, and QR codes, utilizing Emotion Sensors to gather in-store or remote feedback at critical touchpoints.