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Top Rated Complaint Management Software with Contact history - Page 2

Last updated: June 2026

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64 software options

Rely logo

Intelligent case management platform

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Rely is an intelligent case management system that helps organizations prevent, detect and respond to workplace issues, such as bullying, harassment, discrimination, violence, and abuse. It helps administrators address the root causes of issues to help prevent the same issues from happening over and over again.

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NABD System logo

Omnichannel Customer support & Help Desk software-FREE PLAN

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ISO compliant complaint management software with powerful workflow engine, SLA and automation rules for customer-centric organizations at best price

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WorkHub Tasks logo

All sort of organizations from small to enterprise-level

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WorkHub Tasks is a smart task management tool that uses AI to help your entire organization to stay organized.

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LiveCaller logo

Live chat and customer communications management software

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LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize KPIs on a centralized dashboard.

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AccessE11 logo

Building Better Communities With Every Interaction

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AccessE11 is a cloud-based software solution that blends innovative issue management, analytics reporting, and citizen engagement features to optimize the relationship between citizens and their municipality.

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UseResponse logo

All-in-one Customer Support and Feedback Suite

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Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system.

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eCasework logo

Case management & CRM for representatives and their staff

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eCasework is a case management and CRM solution for councillors, MPs, unions and other political representatives to collect, follow and resolve cases

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Wowdesk logo

Omnichannel customer service help desk software

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ISO compliant complaint management software with powerful workflow engine, SLA and automation rules for customer-centric organizations at best price

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ServiceTonic logo

ServiceTonic targets small and medium size enterprises

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ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

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Sabio Virtual logo

Cloud-based help desk software for support teams

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Sabio Virtual is a cloud-based help desk software, which enables service providers and support teams within businesses to handle technical calls, access reports, manage client details, organize knowledge base articles, and more. Administrators can track the evolution of working hours for each technician and configure permission levels for team members.

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Stames logo

Cloud-based customer service & team communication S

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Stames connects teams to customers and helps businesses monitor, track, integrate & respond to the needs of their customers effectively & effortlessly.

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Case IQ logo

Cloud-based investigation management tool for workplace.

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Case IQ is the leading investigative case management software solution for ethics and compliance, human resources, fraud, and corporate security functions within small to large organizations. The platform provides unrivaled case intake capabilities, workflow configuration, automation, and advanced analytics that are essential for increasing the capacity, accuracy, and efficiency of workplace investigation teams.

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TurnFriendly logo

The tool for complaint managers

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TurnFriendly is a web-based platform, especially for the handling of complex complaints.

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Front logo

AI-enabled customer service platform for collaboration

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Front is a complaint management solution that enables support, sales, and account management teams to solve customer inquiries at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email.

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BPI System logo

Web-Based & On-Premise CAPA Automation Software

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Web-based and On-Premise CAPA Management Software that will assist your organization in automating your business processes.

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ConSol CM/Complaint logo

Complaint management software

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ConSol CM/Complaint is a complaint management solution designed to help businesses of all sizes manage complaints on a unified interface. The software helps you to process customer complaints quickly & efficiently. Eliminate the causes of errors & create 8D reports

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dls | eQMS logo

QM software for your document & quality management

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The life sciences eQMS Suite is a comprehensive and integrated solution for quality management in life sciences, built on an ECM/DMS system. It offers a range of software modules, including Document Control, Training Management, E-Learning, Complaint, Deviation Management, and more.

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SAP Service Cloud logo

AI-enabled customer service platform for remote support

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SAP Service Cloud is a customer support software that helps businesses leverage artificial intelligence (AI) to resolve clients’ queries on a centralized platform. Managers can examine incoming service tickets, sort them into relevant categories, and assign tasks to available agents.

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SimpleWorks logo

Cloud-based all-in-one marketing platform

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Complaint management in SimpleCRM streamlines issue resolution through automated ticketing, escalation workflows, and real-time tracking, ensuring efficient handling, improved customer satisfaction, and compliance with service level agreements (SLAs)

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Salesforce Service Cloud logo

AI powered customer service management platform

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Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

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CivicPlus SeeClickFix 311 CRM logo

311 request and work management application

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SeeClickFix 311 CRM enables efficient resident-government communication, streamlining request management and enhancing engagement with reporting tools.

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Workpro Complaints Management System logo

Complaint handling case management solution

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Workpro is a specialized case management software for complaints handling and reporting.

Workpro transforms the way you deal with customer complaints, giving you complete visibility and control of every part of the process.

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HR Acuity logo

#1 Leader in AI-Powered Case Management & Employee Relations

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HR Acuity centralizes complaint management, guiding every case from intake through resolution. Defensible AI, secure workflows and seamless integrations help HR teams investigate thoroughly, act consistently and protect sensitive employee data with confidence.

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TeamSupport logo

Cloud-based customer support solution for B2B SaaS

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TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

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Kapture CX logo

Cloud-based CRM solution for businesses of all sizes

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Kapture CRM is a cloud-based customer relationship management solution which helps enterprises of all sizes automate sales, distribution, customer service, marketing and collections processes. The platform enables users to manage pre-sale activities from a centralized location.

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