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Customer Service
Page 5

Customer Service Software with Real-time Consumer-facing Chat (2026) - Page 5

Last updated: April 2026

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Features

Real-Time Notifications(80)

Email Management(80)

Support Ticket Management(87)

Task Management(28)

Customer Database(79)

Integrated with

Shopify(48)

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118 software options

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NFON Contact Center

4.3

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-enabled solution for omnichannel customer support.

NFON Contact Center is an AI-driven platform that unifies all communication channels—voice, email, web chat, social media, SMS, WhatsApp, and Microsoft Teams*—into one intuitive hub for fast, personalised customer support.

Read more about NFON Contact Center

Users also considered

LiveHelp

5.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Live chat platform for customer care & customer engagement

LiveHelp is a live chat solution that enables organizations to provide real-time online customer care on products or services within a variety of industries

Read more about LiveHelp

Users also considered

CafeX Suite

5.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

One-click web, audio & video collaboration

CafeX Meetings is an online video collaboration solution with HD video, live chat, screen sharing, drag-and-drop content sharing, call recording, and more

Read more about CafeX Suite

Users also considered

Vivocha

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Next Generation Customer Interaction Platform

Vivocha is a cloud-based service tailored to businesses looking to engage with their customers online using the most effective communication channel at the right time

Read more about Vivocha

Users also considered

SAP Service Cloud

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-enabled customer service platform for remote support

SAP Service Cloud is a customer support software that helps businesses leverage artificial intelligence (AI) to resolve clients’ queries on a centralized platform. Managers can examine incoming service tickets, sort them into relevant categories, and assign tasks to available agents.

Read more about SAP Service Cloud

Users also considered

Omnicus

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Make The Contact Center Your Competitive Advantage

Omnicus is a cloud-based help desk platform, which helps small to large businesses streamline contact center operations via omnichannel communication, artificial intelligence (AI), performance insights, interactive voice response (IVR), and more. The solution offers various features such as live chat, messaging, routing, key performance indicators (KPI), reporting, and API connection.

Read more about Omnicus

Users also considered

Brand Embassy

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Social Customer Service Software

Digital Customer Service Platform

Read more about Brand Embassy

Users also considered

Glia

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Personalized live customer experience & engagement

Glia is an omnichannel customer engagement platform that enables companies to identify, communicate, & engage with their website visitors.

Read more about Glia

Users also considered

BoldDesk

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer Service Software, Help Desk Software.

BoldDesk is premium customer service software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction.

Read more about BoldDesk

Users also considered

Botmaker

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

A chatbot platform that automates customer service

Botmaker is an intelligent chatbot platform focused on automating sales processes, through which companies can manage the use of bots, make them experts on specific topics and service flows, and respond to thousands of customer messages simultaneously.

Read more about Botmaker

Users also considered

DevRev

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

DevRev OneCRM, purpose-built for technology companies

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. It helps individuals bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most and creating a company-wide culture of product and customer-centricity.

Read more about DevRev

Users also considered

Akio.CX

(0)

Multi-channel customer relations management platform

Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams.

Read more about Akio.CX

Users also considered

Onlim

(0)

Conversational AI and live chat platform

Onlim is a conversational AI and live chat tool that helps businesses streamline processes related to intent management, automatic reasoning, knowledge generation, and more. It comes with predefined conversational templates for specific sectors such as tourism, energy suppliers, retailers, and more.

Read more about Onlim

Users also considered

Noci

(0)

Product recommendation tool

Noci provides you a world-premiere feature: the product recommendation tool. Sell like your in-store vendor would.

Don't be afraid to go first, revolutionize your customer journey with Noci!

Read more about Noci

Users also considered

Saysimple

(0)

Dynamic Customer Engagement Platform

We streamline, automate and track inbound and outbound communication efforts between organizations and their customers.

Read more about Saysimple

Users also considered

Haber Chat

(0)

your go-to platform for managing WhatsApp communications.

Key features include multi-number management, automated message campaigns, and CRM-level customer tracking. It integrates with over 5000 apps for seamless customization. Enjoy real-time analytics, quick replies, and team collaboration, all in one place. Plus, you can start with a free trial!

Read more about Haber Chat

Users also considered

Kundo

(0)

Customer service management system

Kundo is a customer service management system that helps businesses create an optimal service mix between assisted and self-service to meet personalized customer service requirements. With centralized case management, an accessible knowledge platform and AI-driven self-service, users can deliver support across multiple communication channels, such as email, live chat, and more.

Read more about Kundo

Users also considered

Hubtype

(0)

Achieve automation beyond your expectations.

Hubtype offers a chatbot platform for automating customer service interactions and communication across multiple digital channels.

Read more about Hubtype

Users also considered

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