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Top Rated Help Desk Software with Performance metrics - Page 10

Last updated: October 2026

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256 software options

BlueTweak logo
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AI-powered support with unified workspace

BlueTweak is an AI-powered customer support platform that consolidates omnichannel communication into a unified workspace. The platform integrates email, voice, chat, and social media messaging with AI automation features including conversational AI, proposed reply generation, and a smart knowledge base. It includes workforce management, quality assurance, analytics and reporting, and survey capabilities designed for multi-brand operations.

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Sympoq logo
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SaaS help desk software for agile teams and startups

Sympoq is SaaS help desk software with AI-driven support ticketing system, AI chatbot, a knowledge base, and live chat features agile teams and startups use to provide automated customer support.

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Mixdesk logo
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Cloud-based AI marketing tool for marketers.

Mixdesk is a cloud-based solution that helps businesses streamline marketing operations via AI (artificial intelligence) technology. The platform integrates a wide range of communication channels including LiveChat, WhatsApp, Facebook, Instagram, Line, Email, and Telegram, enabling organizations to deliver a cohesive and personalized customer experience across all touchpoints.

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CallVU logo
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Digital call experience platform for call centers

CallVU is a call center software designed to help businesses in industries including finance, insurance, telecommunications, and more engage with clients via digital sessions to resolve issues, automate data collection processes using digital forms, and more.

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ServiceTrac logo
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Cloud-based service reference management software

ServiceTrac is a cloud-based reference management software that helps businesses handle sales and service operations on a unified platform. The tool allows executives to generate customizable reports, providing insights into the performance of different regions and teams.

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IrisAgent logo
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AI for every customer conversation, grounded in your truth.

IrisAgent adds AI automation to your existing help desk. It connects to Zendesk, Salesforce Service Cloud, Intercom, Freshworks, and Zoho, then autonomously resolves 50%+ of incoming tickets across chat and email with 95%+ accuracy, grounded in your knowledge base and ticket history.

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TIKTING logo
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TIKTING® Help Desk & Change Management System

SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios

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ZynTrail logo
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Cloud-based business management tool for SMBs

ZynTrail is a business management solution offering core operational tools for small and mid-sized businesses via cloud deployment.

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Diadyn logo
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Business management application

Diadyn Helpdesk manages tickets, offers support, and integrates with Diadyn apps for efficient issue resolution. It centralizes customer inquiries, streamlines workflows, and provides real-time tracking, ensuring fast responses, enhanced customer satisfaction, and smooth operations across all teams.

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ThinkOwl logo
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A complete AI solution for all your customer support needs.

Multi-channel customer service software fully powered by artificial intelligence.

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Glassdesk logo
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Cited AI ticket answers for Gorgias, from $79 a month.

An AI support agent for Gorgias that answers Tier-1 tickets from your own help center. Every reply shows the source passages it used and a confidence score; anything below your threshold escalates to a human with context. Shopify order lookup included. Flat monthly plans from $79, hard-capped.

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SamparkDesk ITSM logo
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IT service and asset management platform

SamparkDesk is a unified platform that manages service requests, IT assets, and operations alerts through integrated ITSM, ITAM, and ITOM capabilities. The platform features structured ticket intake, assignment workflows, SLA tracking with breach alerts, asset lifecycle visibility, and operations alert routing. It includes approval management, escalation controls, and reporting dashboards that provide teams with workload visibility and accountability tracking.

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Codenica ITSM + ITAM logo
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Cloud-based ITSM and ITAM in one platform

Cloud-based ITSM and ITAM software for managing tickets, assets, portal requests, knowledge base content, approvals, automation, chat, messages, files and reports in one platform.

Read more about Codenica ITSM + ITAM

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Desk.Help logo
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Read more about Desk.Help

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C-Desk logo

Cloud-based help desk software for customer support teams

C-Desk is a cloud-based help desk software that provides businesses with tools to manage service requests and facilitate communication across teams. Administrators can create multiple service categories, assign them to specific employees or departments & receive notifications about overriding SLAs.

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Xupport | AI Helpdesk Software logo
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Cloud helpdesk for small support teams

Cloud-based helpdesk unifying live chat, email, forms, and Slack into one inbox for small support teams.

Read more about Xupport | AI Helpdesk Software

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Kundo logo
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Customer service management system

Kundo is a customer service management system that helps businesses create an optimal service mix between assisted and self-service to meet personalized customer service requirements. With centralized case management, an accessible knowledge platform and AI-driven self-service, users can deliver support across multiple communication channels, such as email, live chat, and more.

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Infraon Helpdesk logo
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Cloud-based helpdesk and customer success software

Infraon Helpdesk integrates ticketing, knowledge base, and self-service portal functionalities into a unified platform. The tool helps users to streamline support processes across various channels. Managers can integrate the system with collaboration tools to facilitate two-way communication with clients.

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CustomerEagle.com logo
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AI support that shows its sources, for every channel

AI-native support platform: one inbox for chat, email, WhatsApp and social, an AI agent that cites its sources, and AI Voice for calls.

Read more about CustomerEagle.com

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Thena logo
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Acquire, Service, and Grow customers on Slack

Thena is a cloud-based platform that integrates with enterprise messaging applications such as Slack and Microsoft Teams to help B2B companies manage their customer relationships.

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HallaHelps logo
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Business software solution for organizations

Cloud-based business software offering core management features for organizations seeking operational support and workflow efficiency.

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Microsoft 365 Help Desk Ticketing System logo
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Seamless communication between employees and helpdesk agents

Establish seamless communication between the employees and help desk agents with Microsoft 365 Help Desk Ticketing System.

Read more about Microsoft 365 Help Desk Ticketing System

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TixyCloud logo
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AI automation flat rate with a multichannel ticket system

TixyCloud's AI ticket system brings email, WhatsApp, Telegram, web forms and phone notes into one inbox. Every message becomes a tic...

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iiQ Ticketing logo
(0)

The help desk built for schools.

The help desk built for schools. iiQ Ticketing is the help ticketing product that IT teams use to easily and intelligently manage hardware, software, and systems-related help requests.

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HelpLane logo
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AI powered unified customer support platform

HelpLane is an AI-powered customer support platform that centralizes communication across multiple channels including email, WhatsApp, SMS, Facebook Messenger, and web chat into a unified inbox. The software features workflow automation capabilities that allow teams to create rules for conversation assignment and follow-ups without coding, while its AI assistant generates context-aware reply suggestions to handle routine customer queries.

Read more about HelpLane

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