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Top Rated Help Desk Software with Performance metrics - Page 9

Last updated: October 2026

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256 software options

NetSuite logo

AI-powered cloud-based business management suite

NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.

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Five9 logo

Cloud contact and call center software

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

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NiCE CXone logo

Cloud-based contact center software

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

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Kayako logo

AI-enabled unified customer service platform

Kayako - Help Desk and Ticketing Software made personal and simple with a unified customer service platform that helps you build closer relationships.

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Bitrix24 logo

Cloud & on-premises workspace for all business sizes

Bitrix24 #1 free helpdesk and contact center software that comes with CRM. Used by 12 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks & mobile messengers.

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ConnectWise PSA logo

PSA tool designed for as-a-service businesses

Our help desk software leverages a market-leading ticketing system, which allows technology providers to provide the best support to their customers!

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Agile CRM logo

Sales and marketing CRM for growing businesses

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

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Odoo logo

All-in-one open-source business software

Odoo is an all-in-one, open-source business platform covering CRM, Sales, Accounting, Inventory, Manufacturing, and Projects. It’s fully integrated, customizable, and scalable for companies of any size or budget.

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VisionReply logo
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Help desk solution for enhancing customer support

VisionReply is a cloud-based help desk solution designed to help businesses automate processes for resolving customer support tickets. Agents can manage incoming requests and queries from customers through email, phone, chat, and forms.

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SoftDesk logo
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AI-powered help desk for chat and email support

SoftDesk is an AI-powered customer support platform that provides chat and email help desk capabilities. The software features an AI agent that operates continuously, knowledge training through URLs, PDFs, and text documents, human takeover functionality for manual intervention, and a unified inbox for managing both chat and email channels with smart routing.

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Amivu logo
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Cloud customer service platform for SMB teams

Amivu is a cloud-based customer service platform for SMBs that unifies WhatsApp and website chat with queue management, automation.

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Resolve logo
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Never Touch Another Ticket

Resolve’s Agentic Resolution Fabric is an AI-powered automation platform that unifies knowledge, automation, orchestration, and intelligent assistance to deliver autonomous IT operations.

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Manage1to1 logo
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a

K-12 device management built by former school IT. Help desk, assets, incidents, invoicing, SIS sync. Transparent published pricing.

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Channel.io logo
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Start the conversation and be customer driven.

The live chat, team chat, CRM, marketing, and chatbot tools included in Channel.io's all-in-one business communications platform are made to help you identify critical customers and enhance customer engagement at every point of the customer funnel.

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Giant Rocketship logo
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Automating helpdesk management for MSP growth

Giant Rocketship turbocharges MSP growth by automating helpdesk management in Autotask. It seamlessly integrates intelligent assignment, optimized scheduling, on-demand escalations, and SLA-driven work queuing and predictions into the Autotask ticket lifecycle. The platform modernizes helpdesk operations with features like skill-based dispatch, tiered escalations, preventing SLA violations, optimizing workloads, and more.

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FyneDesk logo
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AI-powered ticketing system for support teams

FyneDesk is a help desk and ticketing platform that tracks and manages requests from customers, clients, employees, and partners. The software features AI-powered ticket summarization, automated reply suggestions, smart ticket routing, custom fields, bulk actions, and a self-service client portal. It includes a knowledge base, email-to-ticket conversion, asset management, real-time reporting and analytics, webhooks, and workflow automations.

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Geomant Wallboard logo
(0)

Digital signage solution for Contact Center

Geomant Wallboard is a Digital Signage Solution for Internal Communications and Real-time Reporting for Contact Centers.

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CommBox logo
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Cloud-based contact center and customer service solution

CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients.

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FeedbackUp logo
(0)

Customer Feedback Software

FeedbackUp by 500apps is a Customer Feedback Software which helps support manager to collect feedback from their customers easily and timely at the ease of customer.

All-in-One Suite by 500apps offer 50 apps for Flat $14.99 per user.

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DeskXpand logo
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Revolutionize your support with helpdesk management software

DeskXpand is a ready-to-integrate, collaborative customer support software It has adaptable features like ticket automation, omnichannel, self-service, and analytics.

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eFACiLiTY Helpdesk and Knowledgebase logo
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Centralized helpdesk ticketing software

Streamline service request management, reduce response times, and enhance support efficiency with eFACiLiTY® Helpdesk & Knowledgebase solution.

Read more about eFACiLiTY Helpdesk and Knowledgebase

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Featurebase logo
(0)

Automate feedback collection with public suggestion boards

Featurebase is a cloud-based customer satisfaction tool that lets users create customizable feedback boards & widgets to effortlessly capture all user feedback, feature requests, and bug reports. It also allows staff members to analyze feedback, prioritize development with feature voting, and keep customers informed with a public product roadmap and changelog.

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Ellevo Next logo
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Your next B2B customer service software

Ellevo Next is a dynamic and fast growing SaaS for backoffices, shared services centers and service desks that is engineered for B2B companies.

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Rhythmiq logo
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No-code customer support platform

RhythmiqCX is an AI-first, no-code customer support platform that automates complex interactions through intelligent chatbots and Real-time Voice AI. Designed to handle over 60+ languages with native fluency, it transforms support workflows from simple Q&A into a high-performance decision engine tha

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i-net HelpDesk logo
(0)

Streamline Support with Intelligent Ticketing

i-net HelpDesk is a web-based ticket system for internal support and customer service. Configurable forms, Kanban boards, and automated workflows organize requests. A knowledge base supports self-service, and optional AI provides summaries and suggested replies.

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