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Top Rated Help Desk Software with Mid size business - Page 12

Last updated: October 2026

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380 software options

Sprinklr logo

The definitive AI-native platform for customer experience

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale, across every customer touchpoint.

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ITarian logo

IT and remote access management solution

ITarian remote access & IT management solution that helps companies connect and communicate with clients & employees, facilitating remote file access, system monitoring, troubleshooting, and operations management. Users can create multiple groups & define roles to provide secure access to resources.

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Anywhere365 logo

Contact center management software

Anywhere365 is a call center software that helps businesses with skill and product-based call routing to manage omnichannel dialogues. The platform offers AI-based language translation tools, which allow teams to process chats in real-time.

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Engageware logo

Intelligent Online Appointment Scheduling Software

Engageware Scheduler is the world’s leading Intelligent Online Appointment Scheduling solution – serving businesses of all sizes – from the world’s largest retail, banking and technology organizations to thousands of small and midsize businesses.

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ChangeGear logo

Comprehensive change and service management.

ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing

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Oracle Fusion Cloud HCM logo

Redefine best in HR

Oracle HCM Cloud is a suite of human capital management applications that help find and retain talent including HR, benefits, payroll, & performance management

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ClickDesk logo

Live chat for customer support

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.

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Spiceworks Cloud Help Desk logo

Server and website monitoring software

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!

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Track-It! logo

Help desk and asset management

Track-It! is a help desk software and asset management application designed to help small to medium sized companies automate and streamline their Help Desk and Asset Management operations. . Track-It! integrates with key areas of your business model so you can manage multiple business operations and support processes all at once from the one centralized system.

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RingCX logo

AI-powered contact center

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

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Genesys Cloud CX logo

Cloud CCaaS platform for global enterprises

Genesys Cloud CX is a cloud-native CCaaS platform unifying omnichannel engagement, workforce management, and AI-powered journey.

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Web Help Desk logo

IT asset and knowledge management

Web Help Desk by SolarWinds is a customizable help desk & IT asset management solution for businesses within industries such as education, healthcare, government, & more. It offers features for managing IT assets, IT services, knowledge, remote support, SLA, time & billing, workflows, & more.

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NetSuite logo

AI-powered cloud-based business management suite

NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.

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Five9 logo

Cloud contact and call center software

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

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NiCE CXone logo

Cloud-based contact center software

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

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Kayako logo

AI-enabled unified customer service platform

Kayako - Help Desk and Ticketing Software made personal and simple with a unified customer service platform that helps you build closer relationships.

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Bitrix24 logo

Cloud & on-premises workspace for all business sizes

Bitrix24 #1 free helpdesk and contact center software that comes with CRM. Used by 12 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks & mobile messengers.

Read more about Bitrix24

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ConnectWise PSA logo

PSA tool designed for as-a-service businesses

Our help desk software leverages a market-leading ticketing system, which allows technology providers to provide the best support to their customers!

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Agile CRM logo

Sales and marketing CRM for growing businesses

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

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Odoo logo

All-in-one open-source business software

Odoo is an all-in-one, open-source business platform covering CRM, Sales, Accounting, Inventory, Manufacturing, and Projects. It’s fully integrated, customizable, and scalable for companies of any size or budget.

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JustCall logo

Cloud-based AI communication platform for sales teams

Cloud-based AI communication platform for sales and support teams, combining voice, SMS, WhatsApp, and email with automated dialers.

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VisionReply logo
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Help desk solution for enhancing customer support

VisionReply is a cloud-based help desk solution designed to help businesses automate processes for resolving customer support tickets. Agents can manage incoming requests and queries from customers through email, phone, chat, and forms.

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SoftDesk logo
(0)

AI-powered help desk for chat and email support

SoftDesk is an AI-powered customer support platform that provides chat and email help desk capabilities. The software features an AI agent that operates continuously, knowledge training through URLs, PDFs, and text documents, human takeover functionality for manual intervention, and a unified inbox for managing both chat and email channels with smart routing.

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Atlas Support logo
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Cloud-based customer support platform for SaaS teams

Cloud-based customer support platform for SaaS startups, combining multi-channel ticket management and AI-powered automation.

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Aiello AI Call Agent logo
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AI-powered call center automation solution

Aiello AI Call Agent is a cloud-based call center solution using voice AI to handle calls across industries. It combines speech recognition, natural language understanding, and text-to-speech to answer FAQs and perform automated actions like creating tickets, sending messages, and logging calls. It supports multiple languages, including Chinese, English, Japanese, Korean, and Bahasa Indonesia.

Read more about Aiello AI Call Agent

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