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Top Rated Help Desk Software with Mid size business - Page 9

Last updated: October 2026

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380 software options

Appy Pie logo

Cloud-based no-code AI app builder for all businesses

Appy Pie is a cloud-based, no-code AI platform for building native iOS/Android apps, websites, and automated workflows from text.

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ENSPACE logo

Work made simple

ENSPACE is a no-code SaaS platform that helps Legal, HR, Finance, and Operations teams digitize and automate complex workflows, reduce manual work, and gain full control and visibility—without relying on IT or using multiple disconnected tools.

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eFACiLiTY logo

Most Comprehensive IWMS & CAFM Suite

AI-powered IWMS & CAFM software that optimizes operations, reduces costs, and enhances user experience in smart buildings & workplaces.

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Startly logo

Your Service Organization Streamlined with Startly

Startly is an all-in-one, fully integrated IT Service Management and Professional Services Automation platform. It will help your company track time and expense, manage projects, help desk, ticketing, change and asset management, and enforce organizational governance policies.

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Forethought AI Agents logo

Cloud-based agentic AI platform for customer support

Forethought is a cloud-based agentic AI platform for enterprise and mid-market support teams that automates chat, email, and voice.

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CustomerWise logo

Customer support and business process management

Sales and customer support management platform designed for B2B technology companies, with integrated service ticket management, customer self-service, and more

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CXMEngine logo

Customer Journey Solution

CXMEngine is a customer journey solution that facilitates journey orchestration, task automation, and product catalog management.

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Rooftop logo

Email and project management software for modern teams

Rooftop is a collaboration platform designed to help teams with email management, customer support, and task/project management. It allows users to manage incoming and outgoing messages, collaborate on emails and tasks, and keep track of team performance.

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Oracle B2C Service logo

Cloud-based, multi-channel contact center platform

Oracle B2C Service is a cloud-based customer experience platform that provides end-to-end management across multiple channels, unifying contextual data and knowledge.

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Certainly logo

Certainly is a powerful Conversational AI Chatbot builder

The Certainly Platform is easy to use and not require any coding; our bots are multi-lingual and multi-channel. The Platform allows any company, in any industry, to effortlessly build and launch a Conversational AI chatbot to deliver exceptional User Experiences.

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House-on-the-Hill logo

The Service Desk Solution on-premise or in the Cloud!

SupportDesk is an ITIL Support Management and Help Desk App.
Incident, Problem, Change Management, Asset Management, Knowledgebase.
SupportDesk is available both in the Cloud and On-Premises.

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SoftBCom Help Desk logo

Help desk solution

SoftBCom Help Desk is designed to help businesses streamline ticketing, process automation, and reporting operations with the intention to save time and improve customer service quality.

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Sugester logo

Help desk management tool for small and midsize businesses

Sugester is a marketing automation system that helps small and medium-sized businesses with customer communication, product management, and team collaboration. Key features include live chat, task management, forum, knowledge base, feedback, and customer relationship management.

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Summit logo

The future of IT service management begins with AI.

SymphonyAI Summit transforms the way enterprises work by offering consumer-grade, responsive digital workflows empowering employees with an anytime, anywhere service experience.

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Tesseron logo

work with the flow

Tesseron ist die Service-Management-Plattform für den Mittelstand – transparent. automatisiert. integriert und made in Germany

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Intelligent Service Management logo

Service desk & IT service management

ISM is a ITIL cloud-based IT service management tool for including Help Desk, ITAM, and Knowledge Management.

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UVdesk logo

Open Source & SaaS based helpdesk for eCommerce merchants

UVdesk offers both Open Source and SaaS-based helpdesk solution also built using Standard Symfony/PHP component.

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Stonly logo

Cloud-based knowledge management and decision tree software

Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

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Awesome Support logo

Best WordPress helpdesk plugin

Best WordPress helpdesk plugin

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Helpmonks logo

Shared inbox solution

Helpmonks is a team email management solution which supports an intelligent collaborative email management approach by enabling users to control and prioritize team emails by assigning them. The platform is also designed to transform the team’s email inbox into a powerful sales tool.

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IncidentMonitor logo

Service desk software with self-service web portal support

IncidentMonitor is an on-premise or cloud-based help and service desk solution, delivering process management, support ticketing and self-service web portals

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everything HelpDesk logo

IT support management system & help desk

everything HelpDesk is a configurable support management & workflow automation system for K12 support staff & IT technicians in schools, governments & industry

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Dameware logo

Remote-access system support tool for IT professionals

Dameware is a cloud-based remote support tool that assists IT professionals with issue resolution and Windows administration. Key features include multi-platform support, directory management, user account permissions, live chat, multi-monitor visibility, task-based ticketing and reporting.

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Sagicc logo

An intelligent customer service experience.

Sagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors.

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Octadesk logo

A system that automates communication for sales teams

Octadesk is a smart tool available in Portuguese for the Brazilian market that enhances communication in sales and service teams. It allows the company to adopt chatbots on multiple channels, such as WhatsApp, Instagram, and website chat, to serve customers anytime with a high standard of quality.

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