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Top Rated Help Desk Software with Mid size business

Last updated: October 2026

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380 software options

Remote Monitoring and Management logo

Cloud-based IT management platform for MSPs

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Atera’s all-in-one help desk and RMM platform is specifically tailored to help IT professionals streamline their day-to-day tasks. T...

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Avochato logo

SMS texting and live chat for sales, support & ops teams

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Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers

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Freshdesk logo

Cloud-based AI help desk for teams of all sizes

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Freshdesk helps businesses offer stellar customer service by combining omnichannel ticket management with helpdesk automations, SLA ...

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HubSpot Service Hub logo

Cloud-based customer service solution for firms of all sizes

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HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

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Xurrent logo

Service Management for the Modern Enterprise

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Xurrent AI Service Desk puts intelligence in the flow of work. Embedded Sera AI and a native virtual agent summarize, classify, and route instantly, draft knowledge, and power 24/7 self service. Launch in 5 weeks with no bolt ons. Reduce MTTR and lift CSAT across the enterprise.

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Zendesk Suite logo

AI powered customer service across all channels

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Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

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InvGate Service Management logo

Web-based IT service desk software

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Use InvGate to manage & automate your IT help desk with ticket management, self-service, SLAs, workflows, gamification, customer feedback, analytics & more.

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BOSSDesk logo

BOSSDesk a FrontRunner in Help Desk Software

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BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

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Vivantio logo

When Service Matters.

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Vivantio combines incident, problem and change management, with ticketing, knowledge management, self service and asset management. Reduce workload, improve efficiency and reduce costs with automation.

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LiveAgent logo

Cloud-based customer service platform for all sizes

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LiveAgent is the ultimate help desk software with 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence.

Start with a 1 month free trial, no credit card required.

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Milvus logo

IT management system and help desk solution

Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.

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Glassix logo

One inbox, countless smiles

Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. Powered by GPT-4.

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Sobot Nexus logo

Retail, e-commerce, fintech, logistics, and gaming.

Sobot Nexus is the AI-first platform that unifies 10+ channels, customer context, live chat, ticketing, call center, and WhatsApp API.

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Tidio logo

Aill-in-one customer support software with AI features

Tidio is a help desk software suite comprising help desk, live chat, chatbot, and AI agent products. Create chatbot automations with Flows, talk to your clients live in real time, or delegate issue handling to Lyro, an AI agent for customer support, capable of resolving up to 64% of issues.

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Yonyx logo

Decision tree driven Interactive guides for customer service

Create decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service.

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HelpCrunch logo

Cloud-based customer communication platform for SMBs

Cloud-based customer communication platform combining live chat, shared inbox, and email marketing for web and mobile businesses.

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NinjaOne logo

Cloud-based unified IT operations platform for MSPs

NinjaOne Ticketing offers IT teams the ability to improve ticket resolution times and service delivery outcomes with actionable, context-rich automated IT ticketing. Identify, analyze, and remediate problems with automatically populated vital information, system details, and more.

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Gladly logo

Cloud-based customer service platform

Gladly is a help desk platform that organizes support by customer, not case, making it easier to resolve issues quickly and personally.

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Superchat logo

The comprehensive messaging suite for your business.

Superchat was established to give businesses an easy way to communicate with their customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience.

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Desk Manager logo

We orchestrate deals for great results

We are a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.

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Giva logo

Cloud based help desk software for businesses of all sizes

Intuitive and easy-to-use. Deploy in just days, train in 1 hour. Robust, fast & painless reporting for higher quality decision making. Quickly measure team productivity, responsiveness and customer satisfaction. We offer all our modules with full functionality in a simple product bundle.

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Supremo Remote Desktop logo

Remote assistance, IT professionals, System administrators

Supremo combines remote access with built-in Help Desk features: a ticket Support Queue, a Support Team and per-contract billing. Available on Windows, macOS, iOS and Android, it also adds RMM and AI-driven threat detection in one tool, with no configuration required and mobile included.

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Connecteam logo

Enhance employee management with the only all-in-one app

An all-in-one employee app that's both powerful, affordable and easy to use, especially for the mobile workforce.

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LiveChat logo

AI-based live chat for customer support and sales teams

Fully functional customer service platform with help desk, ticketing system and live chat software. Designed for engaging and supporting online visitors!

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ITM IT Asset Management logo

Complete Asset Management with IOT Technology & RDP

ITM IT Asset Management is an IOT web-based asset management solution designed to help businesses monitor and manage assets within their network

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