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Top Rated Help Desk Software with Public administrations - Page 11

Last updated: September 2026

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309 software options

Web Help Desk logo

IT asset and knowledge management

Web Help Desk by SolarWinds is a customizable help desk & IT asset management solution for businesses within industries such as education, healthcare, government, & more. It offers features for managing IT assets, IT services, knowledge, remote support, SLA, time & billing, workflows, & more.

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NetSuite logo

AI-powered cloud-based business management suite

NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.

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Kayako logo

AI-enabled unified customer service platform

Kayako - Help Desk and Ticketing Software made personal and simple with a unified customer service platform that helps you build closer relationships.

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Bitrix24 logo

All in one business management workspace

Bitrix24 #1 free helpdesk and contact center software that comes with CRM. Used by 12 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks & mobile messengers.

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ConnectWise PSA logo

PSA tool designed for as-a-service businesses

Our help desk software leverages a market-leading ticketing system, which allows technology providers to provide the best support to their customers!

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Agile CRM logo

Sales and marketing CRM for growing businesses

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

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Odoo logo

All-in-one open-source business software

Odoo is an all-in-one, open-source business platform covering CRM, Sales, Accounting, Inventory, Manufacturing, and Projects. It’s fully integrated, customizable, and scalable for companies of any size or budget.

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JustCall logo

AI-Powered Business Communication for Sales & Support Teams

Connect with customers on voice, SMS, email, or WhatsApp. With AI agents, automation, and 100+ integrations, you can reply instantly, close more deals, and keep customers happy even after hours.

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VisionReply logo
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Help desk solution for enhancing customer support

VisionReply is a cloud-based help desk solution designed to help businesses automate processes for resolving customer support tickets. Agents can manage incoming requests and queries from customers through email, phone, chat, and forms.

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SoftDesk logo
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AI-powered help desk for chat and email support

SoftDesk is an AI-powered customer support platform that provides chat and email help desk capabilities. The software features an AI agent that operates continuously, knowledge training through URLs, PDFs, and text documents, human takeover functionality for manual intervention, and a unified inbox for managing both chat and email channels with smart routing.

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Aiello AI Call Agent logo
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AI-powered call center automation solution

Aiello AI Call Agent is a cloud-based call center solution using voice AI to handle calls across industries. It combines speech recognition, natural language understanding, and text-to-speech to answer FAQs and perform automated actions like creating tickets, sending messages, and logging calls. It supports multiple languages, including Chinese, English, Japanese, Korean, and Bahasa Indonesia.

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ReplyDesk logo
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Cloud-based help desk software

ReplyDesk is a comprehensive ecommerce helpdesk platform designed to simplify customer service for online sellers by bringing support tickets from all their communication channels together into one inbox.

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Jack Project logo
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Project management solution

Jack Project is a software solution for task management, communication, collaboration, knowledge management, and document management. It provides features for managing tasks, projects, documents, and knowledge in one application across departments and company boundaries.

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Ecaldima logo
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Agile ITSM & BPM platform for business-wide automation

ECALDIMA is an IT service management (ITSM) and business process management (BPM) platform that offers automation, custom workflows, APIs, and secure deployment for IT and business operations.

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StrataDesk logo
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Multi-tenant desk platform with client isolation

StrataDesk is a multi-tenant service desk platform designed for businesses that manage multiple clients, offering true client isolation through separate PostgreSQL databases for each client. The platform features white-label portals, dynamic asset management, flexible workflows, unified reporting, and a full REST API for integrations. StrataDesk supports Docker-based deployment options including cloud, private cloud, or on-premise infrastructure.

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Giant Rocketship logo
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Automating helpdesk management for MSP growth

Giant Rocketship turbocharges MSP growth by automating helpdesk management in Autotask. It seamlessly integrates intelligent assignment, optimized scheduling, on-demand escalations, and SLA-driven work queuing and predictions into the Autotask ticket lifecycle. The platform modernizes helpdesk operations with features like skill-based dispatch, tiered escalations, preventing SLA violations, optimizing workloads, and more.

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Zowie logo
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Chatbot tool for handling customer interactions

Zowie enables you to deflect tickets using automation technology, care for customers with omnichannel inbox and sell more using enhanced customer context.

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CommBox logo
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Cloud-based contact center and customer service solution

CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients.

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Wokay logo
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Stop Juggling, Start Focusing.

Wokay helps teams manage internal requests through chat-driven coordination and task-based ticket tracking. Improve response times, assign ownership clearly, and maintain a searchable knowledge hub, all in one lightweight system for SMBs.

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SOGEDES.X logo
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Cloud-based omnichannel call and contact center solution

SOGEDES.X is an omnichannel cloud solution for inbound, outbound, and blended contact centers. The solution enables companies to inspire customers across channels and to manage customer relationships easily and effectively.

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Fast Helpdesk logo
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Simple, affordable help desk & ticketing for teams

Affordable help desk software that turns requests from customers, employees, teams and branches into organized tickets — with owners, statuses, categories, custom fields and team collaboration. Requests arrive via a public form, email, website widget, REST API or MCP.

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DeskXpand logo
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Revolutionize your support with helpdesk management software

DeskXpand is a ready-to-integrate, collaborative customer support software It has adaptable features like ticket automation, omnichannel, self-service, and analytics.

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SparrowDesk logo
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AI & Agentic Customer Support with Zoona AI

SparrowDesk is a modern AI help desk powered by Zoona AI—automate ticketing, streamline workflows, and deliver faster, smarter support with agentic AI.

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eFACiLiTY Helpdesk and Knowledgebase logo
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Centralized helpdesk ticketing software

Streamline service request management, reduce response times, and enhance support efficiency with eFACiLiTY® Helpdesk & Knowledgebase solution.

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Ellevo Next logo
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Your next B2B customer service software

Ellevo Next is a dynamic and fast growing SaaS for backoffices, shared services centers and service desks that is engineered for B2B companies.

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