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eBanqo Pricing, Features, Reviews and Alternatives
eBanqo FAQs
Q. Who are the typical users of eBanqo?
eBanqo product overview
Key benefits of using eBanqo
Improved response time as an AI chatbot provides answers to questions 24/7
Better agent productivity as messages from all channels are aggregated and responded to from one dashboard
Improved resolution time as automation of workflows enable customers to resolve issues on their own from different channels without speaking to a support agent.
Typical customers
Platforms supported
Support options
Training options
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Starting from
10
Per month
Flat Rate
Starting from
49
/user
Per month
eBanqo pricing information
eBanqo features
eBanqo users reviews
Overall Rating
4.2
/5
22
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.27/10
7
12
3
0
0
Adedayo A.
Iyare D.
Computer Software, 51-200 employees
Used daily for 1-2 years
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Easily communicate with clients on their preferred channels.
Sometimes messages to clients are delivered quite slowly by the software.
Oluwafisayo A.
Financial Services, 51-200 employees
Used daily for 1-2 years
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It allows multiple users to make use of the platform, it allows admin to take proper record of data.
Its consumes much network, and also makes the platform slow and drags alot.
Hello Oluwafisayo, Thank you so much for your feedback. Our engineering team have taken note of the issue you raised. We are sorry for any inconvenience it may have caused.
Adetola O.
Financial Services, 201-500 employees
Used daily for 1-2 years
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It's been a great experience, it has also helped to improve our customer's experience and increased customer satisfaction.
The fact that we can have several support reps attending to customers from our WhatsApp channel.
The user experience has been somewhat below par, after the last upgrade, The app also still needs some improvement.
Thank you for your feedback, Adetola. We've shared your feedback with our technical team to ensure there is no reoccurrence of post-deployment issues in the future. We are sorry for any inconvenience this may have caused you.
Akpesiri E.
Financial Services, 51-200 employees
Used weekly for less than 6 months
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I would be say Ebanqo is okay.
The social media integration feature was the most attractive part of this solution, specifically WhatsApp. We purchased Ebanqo at a time when we were looking for a way to better engage our customers.
The integration process took forever. The process of uploading WhatsApp template messages and getting them approved is stressful. It could be better. It would be great to have a way to send bulk multimedia content to our customers via Ebanqo.
Hi Akpesiri. Thank you so much for a great review. Our projects team have taken note of the issue you raised. Apologies for any inconvenience it may have caused you.
Mamuyovwi T.
Information Technology and Services, 201-500 employees
Used daily for 2+ years
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It has been a very helpful tool to the customer experience team, more than 7 agents are currently handling our WhatsApp channel because of the help of ebanqo, we are very grateful for this. it has really efficiency and reduces complain from customers across the call center.
The different option that was provided to customers of either immediate response or email is a very powerful feature, the integration process was easy, but the software was slow to pick all the numbers. The reporting options for customers' detail is very intelligent, it gives you the right data for reporting.
The software is slow to deliver messages from agents to customers, it goes off whenever there is a network issue at the office, the mobile option is not also stable with any little network challenge.
Hello Manuyovwi, thank you so much for sharing your feedback. Our sincere apologies for the issue you raised. Our engineering team has taken note of this.
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