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eBanqo Logo

eBanqo

Customer engagement platform with automation

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eBanqo Pricing, Features, Reviews and Alternatives

eBanqo product overview

Price starts from

10

Per month

Flat Rate

What is eBanqo?

eBanqo is a customer engagement platform that helps businesses extend their services and offer support on social and messaging channels.

Key benefits of using eBanqo

Higher revenues as businesses have multiple channels to sell and offer their products/services on

Improved response time as an AI chatbot provides answers to questions 24/7

Better agent productivity as messages from all channels are aggregated and responded to from one dashboard

Improved resolution time as automation of workflows enable customers to resolve issues on their own from different channels without speaking to a support agent.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Chat

Training options

Live Online
Videos

eBanqo pricing information

Value for money

4.1

/5

21

Starting from

10

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

eBanqo features

Functionality

4.1

/5

21

Total features

15

13 categories

Most valued features by users

Reporting & Statistics
API
Third Party Integrations
Activity Dashboard
Alerts/Notifications
Customizable Branding
Customer Database
Social Media Integration

Functionality contenders

eBanqo users reviews

Overall Rating

4.2

/5

21

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.19/10
Rating distribution

5

4

3

2

1

7

11

3

0

0

Pros
It has been a very helpful tool to the customer experience team, more than 7 agents are currently handling our WhatsApp channel because of the help of ebanqo, we are very grateful for this.

MT

Mamuyovwi T.

The analytics and reports available have been the best feature so far. Also, the Ebanqo Team has been supportive through the on boarding process of the software.

KC

Kristanya C.

It's a good platform which helps to aggregate and streamline all customer communication channels.
AvatarImg

Adedayo A.

Cons
The frequent updates and error responses that come after.

TS

Timilehin S.

The Mobile App closes each time a chat has been ended and then I will need reopen it which takes a few moments. This is inconvenient when we are busy and dealing with several chats at one time.

KC

Kristanya C.

Its consumes much network, and also makes the platform slow and drags alot.

OA

Oluwafisayo A.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Simplicity at its best

Reviewed 3 months ago
Pros

Easily communicate with clients on their preferred channels.

Cons

Sometimes messages to clients are delivered quite slowly by the software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Ebanqo

Reviewed 5 months ago
Pros

It allows multiple users to make use of the platform, it allows admin to take proper record of data.

Cons

Its consumes much network, and also makes the platform slow and drags alot.

Vendor response

Hello Oluwafisayo, Thank you so much for your feedback. Our engineering team have taken note of the issue you raised. We are sorry for any inconvenience it may have caused.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

User Experience Review

Reviewed 5 months ago

It's been a great experience, it has also helped to improve our customer's experience and increased customer satisfaction.

Pros

The fact that we can have several support reps attending to customers from our WhatsApp channel.

Cons

The user experience has been somewhat below par, after the last upgrade, The app also still needs some improvement.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Ebanqo Review

Reviewed 5 months ago

I would be say Ebanqo is okay.

Pros

The social media integration feature was the most attractive part of this solution, specifically WhatsApp. We purchased Ebanqo at a time when we were looking for a way to better engage our customers.

Cons

The integration process took forever. The process of uploading WhatsApp template messages and getting them approved is stressful. It could be better. It would be great to have a way to send bulk multimedia content to our customers via Ebanqo.

Vendor response

Hi Akpesiri. Thank you so much for a great review. Our projects team have taken note of the issue you raised. Apologies for any inconvenience it may have caused you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Feedback And Improvement

Reviewed 5 months ago

It has been a very helpful tool to the customer experience team, more than 7 agents are currently handling our WhatsApp channel because of the help of ebanqo, we are very grateful for this. it has really efficiency and reduces complain from customers across the call center.

Pros

The different option that was provided to customers of either immediate response or email is a very powerful feature, the integration process was easy, but the software was slow to pick all the numbers. The reporting options for customers' detail is very intelligent, it gives you the right data for reporting.

Cons

The software is slow to deliver messages from agents to customers, it goes off whenever there is a network issue at the office, the mobile option is not also stable with any little network challenge.

Vendor response

Hello Manuyovwi, thank you so much for sharing your feedback. Our sincere apologies for the issue you raised. Our engineering team has taken note of this.

eBanqo FAQs and common questions

Q. What type of pricing plans does eBanqo offer?

eBanqo has the following pricing plans:
Starting from: $10.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of eBanqo?

eBanqo has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. Does eBanqo support mobile devices?

eBanqo supports the following devices:
Android, iPhone


Q. Does eBanqo offer an API?

No, eBanqo does not have an API available.


Q. What level of support does eBanqo offer?

eBanqo offers the following support options:
FAQs/Forum, Knowledge Base, Chat

Common eBanqo comparisons

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