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ky2help Logo

IT service management software

Table of Contents

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ky2help - 2025 Pricing, Features, Reviews & Alternatives

What is ky2help?

ky2help® Service Management is the all-in-one solution for company-wide service processes. Both as an IT ticketing solution and for the digitalization of non-IT processes, it improves quality across service processes. The standard software is Serview certified and offers ITIL processes out-of-the-box.

Benefits of using ky2help

- 13 ITIL certified processes out of the box (ITIL V3 / ITIL 4)

- Private Cloud (EU, EEA) or On-Premise – a change is possible at any time

- Drag-and-drop process design based on BPMN 2.0

- Modular software suite – consistent, uniform operating concept

- Modern web application incl. free mobile app (iOS & Android)

- «go-live» in shortest time – minimal training effort

- A central solution for company-wide end2end service processes

- Transparent, fair licensing model – no hidden costs

- Trend-setting ITSM/ESM software that is precisely tailored to your needs

Starting from

20000

One-time payment

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ky2help's key features

Most critical features, based on insights from ky2help users:

Incident Management
Support Ticket Management
Service Level Agreement (SLA) Management
Real-Time Notifications
Service Catalog

All ky2help features

Features rating:

Prioritization
Knowledge Base Management
Help Desk Management
Customer Database
Access Controls/Permissions
Email Management
Alerts/Notifications
Call Center Management
Performance Metrics
Multi-Channel Communication
Workflow Management
Task Management
Change Management
Problem Management
Real-Time Data
Project Management
Procurement Management
IT Asset Tracking
IT Reporting
Monitoring
Mobile Access
Maintenance Scheduling
Maintenance Management
Active Directory Integration
Localization Automation
License Management
Knowledge Management
User Management
Third-Party Integrations
Surveys & Feedback
Support Ticket Tracking
SSL Security
Single Sign On
Service Request Management
Service History
Server Monitoring
Self Service Portal
Scheduled/Automated Reports
Requisition Management
Reporting/Analytics
Reporting & Statistics
Release Management
Release & Deployment
Real-Time Reporting
Real-Time Monitoring
IT Asset Management
Contract/License Management
Contact Management
Configuration Management
Configurable Workflow
Compliance Tracking
Compliance Management
CMDB
Client Portal
Barcode/Ticket Scanning
Autoresponders
Audit Trail
Audit Management
Asset Tracking
Asset Lifecycle Management
Approval Process Control
API
Analytics
Alerts/Escalation
Issue Auditing
Inventory Management
Activity Dashboard
Event Logs
Email Templates
Drag & Drop
Data Visualization
Data Import/Export
Dashboard Creation
Dashboard
Customizable Templates
Customizable Reports
Customizable Forms
Customizable Fields
Customizable Branding
Customer Support
Activity Tracking
Cost Tracking

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ky2help pricing

Value for money rating:

Starting from

20000

One-time payment

Pricing details
Subscription
Free trial
Free plan
Pricing range

ky2help integrations (22)

Integrations rated by users

We looked through 17 user reviews, to identify which products are mentioned as ky2help integrations, and what is the users perception.

Integration rating: 4.7 (3)

Integration rating: 3.0 (1)

Microsoft Teams logo
Microsoft Teams

Integration rating: 4.0 (1)

ky2help support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Knowledge Base
Phone Support
FAQs/Forum
24/7 (Live rep)

Training options

Live Online
Documentation
Webinars
In Person
Videos

ky2help reviews

Overall rating

4.3

/5

17

Positive reviews

88

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.82/10
Rating distribution

5

4

3

2

1

7

8

2

0

0

ky2help FAQs

Q. What type of pricing plans does ky2help offer?

ky2help has the following pricing plans:
Starting from: €20000.00
Pricing model: One Time License
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of ky2help?

ky2help has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does ky2help support?

ky2help supports the following languages:
German, English, French, Italian


Q. Does ky2help support mobile devices?

ky2help supports the following devices:
Android, iPad, iPhone


Q. Does ky2help offer an API?

Yes, ky2help has an API available for use.


Q. What other apps does ky2help integrate with?

ky2help integrates with the following applications:
Microsoft SharePoint, Docusnap , STS Cloud, Smart CTI Connector, vCenter Server, DocuWare, Lansweeper, Azure Active Directory, Microsoft Exchange, rexx systems, Enzoic for Active Directory Lite, Identify, DSM, Zabbix, SwaggerHub, ServiceNow, Fabasoft Approve, Fabasoft Contracts, STARFACE, baramundi Management Suite


Q. What level of support does ky2help offer?

ky2help offers the following support options:
Chat, Email/Help Desk, Knowledge Base, Phone Support, FAQs/Forum, 24/7 (Live rep)

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