getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Table of Contents

usersusersusers

Talk with us for a free 15-min consultation

Expert advisors like Chase, who have helped 1,000+ companies, can find the right software for your needs.

Top Rated Live Chat Software with Activity Dashboard in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

The activity dashboard provides a centralized view of communication metrics and interactions, helping businesses analyze usage patterns, track engagement, and manage customer relationships more effectively. It simplifies reporting and enhances organization. Our reviewers in live chat software rated this feature as important.

3 Best Live Chat Software with Activity Dashboard

  • Text Request
  • HubSpot CRM - Highest rated for activity dashboard
  • WhatsApp

See other top Live Chat products with activity dashboard

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the live chat software category. They also needed to have sufficient reviews about activity dashboard, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for activity dashboard based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Text Request logo
4.6
(1.1K)

User insights about the activity dashboard feature

Reviewers appreciate Text Request's activity dashboard for its ability to keep track of multiple conversations and customer interactions at a glance. They find it easy to navigate and useful for managing text communications efficiently. Users report that it helps in planning and tracking customer responses, although some mention the need for better message identification and more filter options. They also highlight the importance of notifications for new messages and the dashboard's overall functionality and ease of use.
“Although simple, I appreciate new messages and conversations that are awaiting my reply are shot to the top of the list of ongoing text conversations on Text Request. Keeping track of new conversation activity is easy this way.”
GP

Gage P.

Customer Care Specialist

“Sometimes the dashboard can be a little confusing with new messages . I wish if had a bit more filters available ”
KM

Kayla M.

Owner

Live Chat key features coverage

Text Request offers 5 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.7
Chat/Messaging4.6
Real-time Consumer-facing Chat4.6
Support Ticket Management
Mobile Access4.7
Transcripts/Chat History4.6

Pros and cons based on 1,193 verified reviews

72% of users rated Text Request 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,193 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Smooth transition process

Enhanced team collaboration

Effective patient communication

Efficient client communication

Easy learning curve

Cons:

Inefficient name search

Inconsistent notifications

Disorganized text conversations

Limited text messaging features

Glitchy messaging system

See pros and cons details

Pricing

Starting price:$59 flat rate/per month|Free version:Not available|Free trial:Not available

Prices may vary depending on the number of users and features.

HubSpot CRM logo
4.5
(4.4K)

User insights about the activity dashboard feature

Reviewers appreciate HubSpot CRM's activity dashboard for its interactivity and customizability. They find it intuitive and well-organized, making it easy to track tasks, overdue tasks, and salesperson activities like calls, emails, and meetings. Users report that it provides live updates on email interactions and helps measure team productivity. They highlight its user-friendly nature, allowing for quick access to necessary information and effective performance tracking, which aids in time management and data-driven decision-making.
“the Activity Dashboard in HubSpot CRM is important for enabling performance tracking, time management, accountability, data-driven decisions, and collaboration, all of which contribute to improved sales and marketing effectiveness.”
we

wissal e.

freelancer

“create dashboards for tasks, overdue tasks, salesperson activities like calls, emails, meetings. Nice way to measure your team's productity. ”
JH

Josie H.

CRM consultant

Live Chat key features coverage

HubSpot CRM offers 3 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.7
Chat/Messaging
Real-time Consumer-facing Chat4.1
Support Ticket Management
Mobile Access4.3
Transcripts/Chat History

Pros and cons based on 4,451 verified reviews

61% of users rated HubSpot CRM 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,451 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient lead tracking

Centralized client information

Comprehensive email tracking

Integrated sales and marketing

Versatile CRM functionalities

Cons:

Frequent technical issues

High costs for advanced features

Limited reporting capabilities

Inadequate user account management

See pros and cons details

Pricing

Starting price:$20 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

WhatsApp logo
4.7
(16.2K)

User insights about the activity dashboard feature

Users find WhatsApp's activity dashboard easy to use and navigate, with a clear and functional interface. They report that it provides valuable insights into communication metrics and engagement patterns, helping with time management and understanding messaging behavior. Reviewers appreciate the ability to track message statistics and see real-time data on app usage. They also mention that it aids in managing chats and maintaining privacy control, although some feel it lacks the depth of a CRM system.
“The activity dashboard in WhatsApp serves as a tool for self-awareness, time management, privacy control, and relationship building. It empowers users to have a better understanding of their messaging behaviour and make informed decisions about their communication habits.”
mF

muhammed F.

teacher

“It provides detailed statistics, such as the number of messages sent and received, which helps me understand my communication habits.”
DM

Devarapati M.

freelancer

Live Chat key features coverage

WhatsApp offers 4 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.7
Chat/Messaging4.8
Real-time Consumer-facing Chat4.6
Support Ticket Management
Mobile Access4.8
Transcripts/Chat History

Pros and cons based on 16,293 verified reviews

74% of users rated WhatsApp 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 16,293 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Facilitates family connections

Maintains personal connections

Cost-free communication

Effective communication tool

Enhances client interaction

Cons:

Privacy and data issues

Frequent bugs and crashes

Slow connection issues

High data consumption

Limited file transfer capabilities

See pros and cons details

Pricing

Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Other Top Rated Live Chat Software with Activity Dashboard in 2026

WhatsApp logo

Real-time customer communications management software

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

Read more about WhatsApp

Users also considered
HubSpot CRM logo

CRM and lead management solution

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Read more about HubSpot CRM

Users also considered
Freshdesk logo
Category Leaders

Online helpdesk system and customer service software

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Engage visitors to your website 24/7 with Pipedrive’s Chatbot and Live Chat. Turn your window shoppers into qualified leads.

Read more about Pipedrive

Users also considered
Zendesk Suite logo
Category Leaders

AI powered customer service across all channels

Zendesk offers industry leading live chat software that’s quick to implement and easy to use. It lets you deliver real time, conversational support on web, mobile, and social media like Facebook/WhatsApp. Response times can be as fast as 30 seconds and agent performance can improve by 25%.

Read more about Zendesk Suite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is a web-based Live Chat and Help Desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.

Start with a 1 month free trial, no credit card needed, no contracts.

Read more about LiveAgent

Users also considered
LiveChat logo
Category Leaders

AI-based live chat for customer support and sales teams

LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.

Read more about LiveChat

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the Help Center with Contextual AI, so your agents can respond and help them find answers faster.

Read more about Zoho Desk

Users also considered
Text Request logo
Category Leaders

Ignite customer engagement

Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Read more about Text Request

Users also considered
EngageBay CRM logo

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Intercom logo
Category Leaders

AI-powered customer service with helpdesk

Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

Users also considered
Nextiva logo

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Birdeye logo

AI-based webchat assistant for business conversations

Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Read more about Birdeye

Users also considered
Tidio logo
Category Leaders

Aill-in-one customer support software with AI features

Tidio is a live chat software suite comprising help desk, live chat, chatbot, and AI agent products. Talk to your customers in real time, integrate the live chat widget with your website and social media, and set up chabots for when you're off-line to continue providing support and generating leads.

Read more about Tidio

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Userlike is a live chat solution for website and messaging support. Chat with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.

Read more about Lime Connect

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Use Salesforce Service Cloud to initiate a personalized live chat session with your website visitors. Route chats, monitor & coach agents in real-time and more.

Read more about Salesforce Service Cloud

Users also considered
Broadly logo

Online review & reputation management for small businesses

Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

Read more about Broadly

Users also considered
Bitrix24 logo

All in one business management workspace

100% FREE live chat and contact center software used by over 12 million companies. Also comes with free CRM and email marketing.

Read more about Bitrix24

Users also considered
Olark logo

Happier customers live chat with Olark

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.

Read more about Olark

Users also considered
Weave logo

Customer communication and appointment scheduling solution

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Smartsupp logo
Category Leaders

Smartsupp–Live Chat, Chatbots, and Video Recordings

Smartsupp live chat connects you with your visitors. Automate FAQ replies via chatbot to save time and resolve customer inquiries fast, access visitor data and metrics to understand your target audience and customer needs, and take advantage of multichannel communication all on a single dashboard.

Read more about Smartsupp

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX Live Chat is a free live chat solution that offers extra calling capabilities and team communication features at no cost!

Read more about 3CX

Users also considered
tawk.to logo
Category Leaders

Live chat support & messaging solution

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

Read more about tawk.to

Users also considered
Lucky Orange logo

All-in-one conversion optimization suite for website owners

Lucky Orange is an all-in-one conversion optimization suite that helps website owners identify drop-offs in the conversion process using dynamic heatmaps, visitor recordings, form analytics, live chat, and polls

Read more about Lucky Orange

Users also considered

Key features for Live Chat software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Real-Time Notifications: Reviewers appreciate the real-time notifications for ensuring prompt responses, enhancing productivity, and keeping agents informed about new tickets, messages, and customer interactions. 95% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: Users highlight the chat/messaging feature for its ease of use, multimedia support, and real-time communication, making it essential for both personal and business interactions. 95% of reviewers rated this feature as important or highly important.
  • Real-time Consumer-facing Chat: Reviewers emphasize the importance of real-time consumer-facing chat for immediate customer support, increased engagement, and improving overall customer satisfaction. 91% of reviewers rated this feature as important or highly important.
  • Support Ticket Management: Users value support ticket management for organizing, prioritizing, and efficiently resolving customer inquiries, enhancing overall support effectiveness. 90% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers find mobile access crucial for staying connected and managing customer interactions on the go, ensuring flexibility and continuous support. 90% of reviewers rated this feature as important or highly important.
  • Transcripts/Chat History: Users appreciate the transcripts/chat history feature for maintaining a record of past interactions, aiding in reference, audits, and improving future communications. 86% of reviewers rated this feature as important or highly important.