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UXCam

UX analysis platform for small to large businesses

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UXCam Pricing, Features, Reviews and Alternatives

UXCam product overview

Price starts from

No info

Per User

What is UXCam?

UXCam is a cloud-based user experience (UX) solution, which helps businesses of all sizes optimize app functionality by recording and analyzing user interactions. Key features include activity monitoring, behavior analysis, data export, offline recording, graphical visualization, and reporting.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
FAQs/Forum
Email/Help Desk
Chat
Knowledge Base

Training options

In Person
Documentation
Webinars
Live Online

UXCam pricing information

Value for money

4.6

/5

22

Price starts from

No info

Per User

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

UXCam features

Functionality

4.6

/5

22
Total Features29 1 categories

Most valued features by users

API
Reporting & Statistics
Search/Filter
Progress Reports
User Management
User Research Analysis
Screen Activity Recording
For Mobile

Functionality contenders

UXCam users reviews

Overall rating

4.6

/5

22

Positive reviews

95%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.36/10
Rating distribution

5

4

3

2

1

15

6

1

0

0

Pros
Just having the ability to "see" what the user is doing is great. Heatmaps are a very useful feature too.

JR

Janaki Ram G.

UXCam has been such a valuable piece of software, extremely insightful, helping us to champion user centric design. The UXCam team are extremely helpful at all times, very supportive.

FG

Francesca G.

Very good team to help us setup and learn about the product. Excellent customer service and fast integration.

BO

Brandon O.

Cons
We have limited number of recordings available. So sometimes the quota gets over and we have to wait for a month to get the quota refilled.

VB

Vibhu B.

It looks old and is hard to follow at first contact and is not very intuitive.

AC

Alex C.

But, toggling to low resolution on the dashboard immediately fixed the problem -- no update needed.

WS

Warren S.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best software ever

Reviewed a year ago

Good experience I wouldn't say that's there strongest point but since I've used it I dropped GA or Mixpanel

Pros

That it shows me exactly what went wrong instead of having to figure it out with data points

Cons

That very very seldomly I can't access the video even though the user session shows it has benn uploaded.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great way to "see" user behavior

Reviewed 2 years ago

We develop mobile apps that help consumers when there are many choices to be made on a regular interval. For example prepaid mobile plans in India. Using UXCam, we observe users behavior within our apps. It is very helpful to understand what features are confusing them most and what users "expect" from a certain screen. By using sessions tagged with crashes, we could see user behavior before certain crashes and fix them.

Pros

Just having the ability to "see" what the user is doing is great. Heatmaps are a very useful feature too. With them we could discover if a lot of users are clicking on the wrong places. Automatic tagging of activities in the playback is helpful too. We can shift to whichever activity is more important for us. If a user has multiple sessions, we can watch all of them together to understand the behavior as a single flow.

Cons

Clicks are not preserved when we download videos and share.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Indispensable

Reviewed a year ago
Pros

UxCam provides instant insight into customer behavior in the app. With the help of this tool, we were able to identify numerous bugs and points of user confusion. Our users are older adults who often engage with technology in unpredictable ways which they have difficulty articulating. This "big-brother spying eye" allows us to see what users are actually doing vs what they say they are doing, augmenting user testing and high-level analytics. Absolutely indispensable.

Cons

The most interesting longer sessions often don't get recorded, or get delayed. That's very unfortunate.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Listen user's voice directly using UXCam

Reviewed 2 years ago

Users don't tell us their experience easily. With UXCam, we caught user's hidden voice. Detailed screen recording let us know what components users like and dislike.

Pros

Video recording, detailed session tracking, screen heatmap Very easy to set up Supports react-native Rapid customer service

Cons

Detailed event analytics is less powerful.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Initial Usage - Easy to setup, Intuitive Dashboard

Reviewed a year ago

After a short learning curve, found usage of the analytics tool to be very helpful and effective.

Pros

* Rather simple developer-focused implementation of SDK into application code * Responsive customer service, including issue resolutions * Ease of understanding UXCam Dashboard, which includes deep dive information that could be complicated to understand.

Cons

* Ability to allow users to provide feedback and comments on usage; ideally on a per-screen optional feeback, but end of session survey and/or voice feedback would be helpful in UI/UX desing

UXCam FAQs and common questions

UXCam has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available


UXCam has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


UXCam supports the following languages:
English


Yes, UXCam has an API available for use.


UXCam integrates with the following applications:
Google Analytics, Amplitude, Adobe Analytics, Crashlytics, Mixpanel


UXCam offers the following support options:
Phone Support, FAQs/Forum, Email/Help Desk, Chat, Knowledge Base

Related categories