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VIVI Pricing, Features, Reviews and Alternatives

VIVI product overview

Price starts from


Per month

Usage Based

What is VIVI?

VIVI is a configurable conversational AI platform that uses generative AI and natural language processing to create realistic and natural voice and chat interactions with customers. It can make operations more scalable, improve service quality, and provide more actionable insights into performance tracking. It can help retain more customers and improve brand image.

Key benefits of using VIVI

VIVI is a software that can talk to people using voice or text, and help them with various tasks or queries. It can work on different platforms, such as websites, mobile apps, texting, or phone calls, and it can handle many customers at the same time. It can also work around the clock, without getting tired or bored. VIVI can help businesses and organizations to provide better service to their customers, by doing things like:

- Answering questions and providing information: VIVI can understand natural language and respond to customer queries and requests, using the information from the business or organization's website, database, or other sources. It can also provide relevant suggestions or recommendations, based on the customer's needs and preferences.

- Generating leads and sales or booking appointments: VIVI can initiate or follow up on conversations with potential or existing customers, and persuade them to buy a product or service, or schedule a meeting or consultation. It can also collect contact details and other information, and update the business or organization's CRM system.

- Processing orders and payments: VIVI can help customers to place orders for products or services, and guide them through the payment process. It can also confirm the order details, provide tracking information, and handle cancellations or refunds.

- Conducting surveys and collecting feedback: VIVI can ask customers to rate their experience, provide feedback, or answer survey questions, using voice or text. It can also analyze the responses and generate reports and insights for the business or organization.

- VIVI uses GoVivace's advanced voice technology, which makes it more accurate and reliable. It can recognize what people are saying, even if they have different accents or languages. It can also verify their identity by their voice, and analyze their characteristics, such as gender, age, or emotion. It can also create realistic and natural speech, using generative AI, which makes it sound more human and engaging. VIVI pays attention to details, such as the context of the conversation, the history of the customer, and the goals of the business, and adapts its responses accordingly. VIVI is best suited for businesses and organizations that need to provide 24/7 customer support, sales, and lead generation, order processing, appointment bookings, and surveys. It can help them to improve their customer satisfaction, loyalty, and retention, as well as reduce their operational costs and increase their revenue.

Typical customers

Small businesses
Mid size businesses
Large enterprises

Platforms supported


Support options

Email/Help Desk
Phone Support

Training options

Live Online

VIVI pricing information

Value for money




Starting from


Per month

Usage Based

Pricing options

Free plan
Free trial
Pricing range

Value for money contenders

VIVI features





Total features


3 categories

Most valued features by users

Activity Dashboard
Third-Party Integrations
Reporting & Statistics
Workflow Management
Customizable Branding

Functionality contenders

VIVI users reviews

Overall Rating




Positive reviews



Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.5/10
Rating distribution











Overall rating contenders


Hugo A.

Consumer Goods, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Efficient Voicebot and chatbot VIVI

Reviewed a month ago

I am happy with the VIVI voicebot and chatbot service.


Human agents could not handle the workload i needed to scale my business VIVI provided me with a pathway to scale my business cost-effectively. With VIVI i got a full-service performance tuning and improvement program that the company experts managed. They custom-designed the flow and took care of all the nuances. We went live within two months and i am delighted with the service.


It took a little longer to go live than expected.


anurag s.

Computer Software, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

VIVI Review: Realistic voice, snappy response and accuracy make it a delight

Reviewed 9 months ago

We needed the solution for a short outbound survey, to collect customer opinions. The solution worked perfectly and created the report we needed very quickly. We had full control on its behavior.


The voice is very natural and it understands the user input very naturally as if talking to a human.


Solution optimization and delivery took some time

Vendor response

Thank you for the kind review. Our focus is on attention to detail that enhances the customer experience and improves the performance of our AI. Such fine-tuning is an ongoing process, but it also means that sometimes the initial deployment takes a little time.


Q. What type of pricing plans does VIVI offer?

VIVI has the following pricing plans:
Starting from: $0.02/month
Pricing model: Subscription

Q. Who are the typical users of VIVI?

VIVI has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does VIVI support?

VIVI supports the following languages:
English, French, Hindi, Italian, Malay, Portuguese, Spanish, Vietnamese

Q. Does VIVI offer an API?

Yes, VIVI has an API available for use.

Q. What other apps does VIVI integrate with?

VIVI integrates with the following applications:

Q. What level of support does VIVI offer?

VIVI offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat

Common VIVI comparisons

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