App comparison

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Call Journey Logo

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Call Journey Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Zendesk Suite logo

Service-first CRM company that builds support & sales tools

visit website

Features

Total

Zendesk Suite logo
Call Journey logo

32

182

48

features in common

32

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.9K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Call Journey logo

Call Journey user ratings

Functionality

4.5
(2)

Top features

  • Third-Party Integrations

    4.0

  • Surveys & Feedback

    4.0

  • Speech-to-Text Analysis

    4.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.3

Call Journey logo
4.5

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

Categories in common

Freshdesk logo

Online helpdesk system and customer service software

visit website

Features

Total

Freshdesk logo
Call Journey logo

26

115

48

features in common

26

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.3K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Problem Management

    5.0

Call Journey logo

Call Journey user ratings

Functionality

4.5
(2)

Top features

  • Third-Party Integrations

    4.0

  • Surveys & Feedback

    4.0

  • Speech-to-Text Analysis

    4.0

Pricing

Starting from

$18/month

Value for money

Freshdesk logo
4.4

0.1

Call Journey logo
4.5

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

Categories in common

Mosaicx logo

Virtual agent and messaging outreach

visit website

Features

Total

Mosaicx logo
Call Journey logo

33

128

48

features in common

33

features in common

Mosaicx logo

Mosaicx user ratings

Functionality

3.5
(4)

Top features

  • Call Recording

    5.0

  • Call Routing

    4.0

  • Reporting/Analytics

    4.0

Call Journey logo

Call Journey user ratings

Functionality

4.5
(2)

Top features

  • Third-Party Integrations

    4.0

  • Surveys & Feedback

    4.0

  • Speech-to-Text Analysis

    4.0

Zoho Desk logo

Superior customer service. Lasting experiences.

visit website

Features

Total

Zoho Desk logo
Call Journey logo

34

158

48

features in common

34

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • Appointment Management

    5.0

Call Journey logo

Call Journey user ratings

Functionality

4.5
(2)

Top features

  • Third-Party Integrations

    4.0

  • Surveys & Feedback

    4.0

  • Speech-to-Text Analysis

    4.0

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5
Call Journey logo
4.5

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

Categories in common

Birdeye logo

#1 most trusted reputation and customer experience platform

visit website

Features

Total

Birdeye logo
Call Journey logo

23

136

48

features in common

23

features in common

Birdeye logo

Birdeye user ratings

Functionality

4.6
(655)

Top features

  • Support Ticket Management

    5.0

  • Proactive Chat

    5.0

  • Feedback Management

    5.0

Call Journey logo

Call Journey user ratings

Functionality

4.5
(2)

Top features

  • Third-Party Integrations

    4.0

  • Surveys & Feedback

    4.0

  • Speech-to-Text Analysis

    4.0

Pricing

Starting from

$350/month

Value for money

Birdeye logo
4.5
Call Journey logo
4.5

What users say about Birdeye's value for money

I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
LiveAgent logo

Great customer service starts with better help desk software

visit website

Features

Total

LiveAgent logo
Call Journey logo

32

179

48

features in common

32

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.6K)

Top features

  • Real-Time Monitoring

    5.0

  • Email Templates

    5.0

  • Change Management

    5.0

Call Journey logo

Call Journey user ratings

Functionality

4.5
(2)

Top features

  • Third-Party Integrations

    4.0

  • Surveys & Feedback

    4.0

  • Speech-to-Text Analysis

    4.0

Pricing

Value for money

LiveAgent logo
4.7

0.2

Call Journey logo
4.5

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Categories in common

Calabrio ONE logo

Comprehensive performance software for contact centers

Features

Total

Calabrio ONE logo
Call Journey logo

44

108

48

features in common

44

features in common

Calabrio ONE logo

Calabrio ONE user ratings

Functionality

4.3
(263)

Top features

  • Sentiment Analysis

    5.0

  • Alerts/Escalation

    5.0

  • Visual Analytics

    5.0

Call Journey logo

Call Journey user ratings

Functionality

4.5
(2)

Top features

  • Third-Party Integrations

    4.0

  • Surveys & Feedback

    4.0

  • Speech-to-Text Analysis

    4.0

Pricing

Starting from

$295

Value for money

Calabrio ONE logo
4.4

0.1

Call Journey logo
4.5

What users say about Calabrio ONE's value for money

The user interface is easy and intuitive to navigate, the online help files are clear and robust, and Calabrio's customer support has been wonderful.
My favorite part is that the quality evaluation tool is built into the call recording tool (our former tool only kept the recordings and did not have a quality evaluation component.).
Zipteams logo

Cloud-based customer communication platform

Features

Total

Zipteams logo
Call Journey logo

2

28

48

features in common

2

features in common

Zipteams logo

Zipteams user ratings

Functionality

4.7
(73)

Top features

  • Presentation Streaming

    5.0

  • User Management

    5.0

  • Meeting Notes

    5.0

Call Journey logo

Call Journey user ratings

Functionality

4.5
(2)

Top features

  • Third-Party Integrations

    4.0

  • Surveys & Feedback

    4.0

  • Speech-to-Text Analysis

    4.0

Pricing

Starting from

$20/month

Value for money

Zipteams logo
4.7

0.2

Call Journey logo
4.5

What users say about Zipteams' value for money

Zipteams... i have been a Zipteams user for almost 1.5 years now one thing that i love avout Zipteams is how easy it is to use it. The customer care also has the best services.
I love how user friendly it is even for beginners they do not have to waste time struggling to learn the features. I also love the audio and video quality it is sincerely the best.
Gladly logo

Gladly is a Cloud-based customer service platform

Features

Total

Gladly logo
Call Journey logo

21

81

48

features in common

21

features in common

Gladly logo

Gladly user ratings

Functionality

4.8
(124)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Issue Tracking

    5.0

Call Journey logo

Call Journey user ratings

Functionality

4.5
(2)

Top features

  • Third-Party Integrations

    4.0

  • Surveys & Feedback

    4.0

  • Speech-to-Text Analysis

    4.0

Pricing

Starting from

$150/year

Value for money

Gladly logo
4.9

0.4

Call Journey logo
4.5

What users say about Gladly's value for money

The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years.
Love how easy it is to help the customer in all forms of communication, everything being in one 🏼 place is beyond helpful. Not having to click through tabs is a life saver.

Categories in common

Yonyx logo

Decision tree driven Interactive guides for customer service

Features

Total

Yonyx logo
Call Journey logo

8

34

48

features in common

8

features in common

Yonyx logo

Yonyx user ratings

Functionality

4.7
(237)

Top features

  • Help Desk Management

    5.0

  • Cataloging/Categorization

    5.0

  • Web-based Deployment

    5.0

Call Journey logo

Call Journey user ratings

Functionality

4.5
(2)

Top features

  • Third-Party Integrations

    4.0

  • Surveys & Feedback

    4.0

  • Speech-to-Text Analysis

    4.0

Pricing

Starting from

$100/month

Value for money

Yonyx logo
4.7

0.2

Call Journey logo
4.5

What users say about Yonyx's value for money

The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.
Guided call flow is a great help for my agents when taking calls. While Yonyx helping in proper flow, it is also helping in many places decision taking is critical.

Categories in common

Twilio logo

Build, Scale, and Operate Customized Communication Solutions

visit website

Features

Total

Twilio logo
Call Journey logo

17

72

48

features in common

17

features in common

Twilio logo

Twilio user ratings

Functionality

4.5
(448)

Top features

  • Reporting & Statistics

    5.0

  • Voicemail Transcription

    5.0

  • SIP Trunking

    5.0

Call Journey logo

Call Journey user ratings

Functionality

4.5
(2)

Top features

  • Third-Party Integrations

    4.0

  • Surveys & Feedback

    4.0

  • Speech-to-Text Analysis

    4.0

Pricing

Starting from

$0.01

Value for money

Twilio logo
4.3

0.2

Call Journey logo
4.5

What users say about Twilio's value for money

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.
Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.
Capturi logo

Conversational AI tool for analyzing phone conversations

visit website

Features

Total

Capturi logo
Call Journey logo

13

24

48

features in common

13

features in common

Capturi logo

Capturi user ratings

Functionality

4.8
(10)

Top features

  • Search/Filter

    5.0

  • Performance Management

    5.0

  • Call Center Management

    5.0

Call Journey logo

Call Journey user ratings

Functionality

4.5
(2)

Top features

  • Third-Party Integrations

    4.0

  • Surveys & Feedback

    4.0

  • Speech-to-Text Analysis

    4.0

Pricing

Starting from

$75/month

Value for money

Capturi logo
4.9

0.4

Call Journey logo
4.5

What users say about Capturi's value for money

The ease of use is very helpful, ensuring active use in an often timeframe. The learning curve for me was quite steep, however being an active user now for a few years, it comes almost natural to me.
We are very satisfied with the easy access to our conversations without a major server installation. We learn a lot from the statistics, views and results to improve our customer satisfaction.
XM for Customer Experience logo

Customer experience management (CXM) platform

visit website

Features

Total

XM for Customer Experience logo
Call Journey logo

34

146

48

features in common

34

features in common

XM for Customer Experience logo

XM for Customer Experience user ratings

Functionality

4.5
(250)

Top features

  • Dashboard

    5.0

  • Customizable Fields

    5.0

  • Complaint Monitoring

    5.0

Call Journey logo

Call Journey user ratings

Functionality

4.5
(2)

Top features

  • Third-Party Integrations

    4.0

  • Surveys & Feedback

    4.0

  • Speech-to-Text Analysis

    4.0

Pricing

Starting from

$1,500/year

Value for money

XM for Customer Experience logo
4.5
Call Journey logo
4.5

What users say about XM for Customer Experience's value for money

Our experience has been great. They were great to work with during our implementation and are always willing to work with us on a project or if we have questions.
Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).
Idiomatic logo

Use data to turn feedback into features with confidence.

Features

Total

Idiomatic logo
Call Journey logo

14

45

48

features in common

14

features in common

Idiomatic logo

Idiomatic user ratings

Functionality

4.4
(18)

Top features

  • Real-Time Notifications

    5.0

  • Natural Language Processing

    5.0

  • Customizable Templates

    5.0

Call Journey logo

Call Journey user ratings

Functionality

4.5
(2)

Top features

  • Third-Party Integrations

    4.0

  • Surveys & Feedback

    4.0

  • Speech-to-Text Analysis

    4.0

Pricing

Starting from

$399/month

Value for money

Idiomatic logo
4.5
Call Journey logo
4.5

What users say about Idiomatic's value for money

Their customer success / support team has been amazing and it's clear that Idiomatic is truly invested in our partnership.
They are very responsive and accommodating and always such a joy to work with. Their product is geared towards customer support use cases, which we love.

Categories in common

Medallia Agent Connect logo

Customer feedback, coaching, and QA for customer support.

Features

Total

Medallia Agent Connect logo
Call Journey logo

9

29

48

features in common

9

features in common

Medallia Agent Connect logo

Medallia Agent Connect user ratings

Functionality

4.9
(18)

Top features

  • Performance Metrics

    5.0

  • Surveys & Feedback

    5.0

  • Survey/Poll Management

    5.0

Call Journey logo

Call Journey user ratings

Functionality

4.5
(2)

Top features

  • Third-Party Integrations

    4.0

  • Surveys & Feedback

    4.0

  • Speech-to-Text Analysis

    4.0

Pricing

Starting from

$39/month

Value for money

Medallia Agent Connect logo
4.5
Call Journey logo
4.5

What users say about Medallia Agent Connect's value for money

Stella's reward setup also allows us to make the process fun for our agents, who we see actively reviewing their feedback on a daily basis and tracking their reward progress.
It is lightweight, easy to set up, and most importantly, humanizes the interaction between the agent and the customer. We love how easy it is for the customer to rate and reward an agent.

Categories in common

Genesys Cloud CX logo

Software for faster, smarter, personal experiences

Features

Total

Genesys Cloud CX logo
Call Journey logo

36

151

48

features in common

36

features in common

Genesys Cloud CX logo

Genesys Cloud CX user ratings

Functionality

4.3
(228)

Top features

  • IVR

    5.0

  • Call Transfer

    5.0

  • Third-Party Integrations

    5.0

Call Journey logo

Call Journey user ratings

Functionality

4.5
(2)

Top features

  • Third-Party Integrations

    4.0

  • Surveys & Feedback

    4.0

  • Speech-to-Text Analysis

    4.0

Pricing

Starting from

$75/month

Value for money

Genesys Cloud CX logo
4.1

0.4

Call Journey logo
4.5

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.
CallFinder logo

Speech analytics tool for small to midsize businesses

Features

Total

CallFinder logo
Call Journey logo

30

49

48

features in common

30

features in common

CallFinder logo

CallFinder user ratings

Functionality

4.4
(12)

Unique features

  • Scorecards

    4.0

  • Automatic Transcription

    4.0

  • Monitoring

    N/A

Call Journey logo

Call Journey user ratings

Functionality

4.5
(2)

Top features

  • Third-Party Integrations

    4.0

  • Surveys & Feedback

    4.0

  • Speech-to-Text Analysis

    4.0

Five9 logo

Cloud contact and call center software

Features

Total

Five9 logo
Call Journey logo

30

122

48

features in common

30

features in common

Five9 logo

Five9 user ratings

Functionality

4.1
(464)

Top features

  • VoIP Connection

    5.0

  • Negative Feedback Management

    5.0

  • Real-Time Monitoring

    5.0

Call Journey logo

Call Journey user ratings

Functionality

4.5
(2)

Top features

  • Third-Party Integrations

    4.0

  • Surveys & Feedback

    4.0

  • Speech-to-Text Analysis

    4.0

Pricing

Starting from

$175/month

Value for money

Five9 logo
4.1

0.4

Call Journey logo
4.5

What users say about Five9's value for money

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

Categories in common

JustCall logo

All in one Business Communication Platform

visit website

Features

Total

JustCall logo
Call Journey logo

15

90

48

features in common

15

features in common

JustCall logo

JustCall user ratings

Functionality

4.1
(200)

Top features

  • Predictive Dialer

    5.0

  • Online Voice Transmission

    5.0

  • Survey Builder

    5.0

Call Journey logo

Call Journey user ratings

Functionality

4.5
(2)

Top features

  • Third-Party Integrations

    4.0

  • Surveys & Feedback

    4.0

  • Speech-to-Text Analysis

    4.0

Pricing

Starting from

$29/month

Value for money

JustCall logo
4.2

0.3

Call Journey logo
4.5

What users say about JustCall's value for money

Is an alternative for others, nice and easy to use. The overall quality is good, of course depends on connection.
Being able to dial numbers from any website is amazing. Best option for any size business looking for a great solution with lots of options.
Eloquant logo

Cloud Contact Center Customer Experience platform

Features

Total

Eloquant logo
Call Journey logo

23

72

48

features in common

23

features in common

Eloquant logo

Eloquant user ratings

Functionality

4.4
(18)

Top features

  • Call Transfer

    5.0

  • Computer Telephony Integration

    5.0

  • Social Media Integration

    5.0

Call Journey logo

Call Journey user ratings

Functionality

4.5
(2)

Top features

  • Third-Party Integrations

    4.0

  • Surveys & Feedback

    4.0

  • Speech-to-Text Analysis

    4.0