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elastic

Chatbot solution to manage customer engagement

Table of Contents

elastic - 2025 Pricing, Features, Reviews & Alternatives

What is elastic?

elastic is an omnichannel customer engagement platform that enables businesses to deliver exceptional customer experiences. The platform brings together AI-powered chatbots, live chat, and integrations with several messaging channels like WhatsApp, Facebook Messenger, Instagram, and more.

With elastic, users can automate conversations at scale with AI chatbots that understand natural language. Built-in NLP helps the bots handle complex customer queries and conversations spanning multiple touchpoints. Individuals also get access to human agents via live chat when you need that personal touch. Between automation and human assistance, elastic empowers users to engage customers and boost satisfaction.

The platform makes it easy to build no-code bots tailored to business needs. Deploy industry-specific bots for ecommerce, retail, insurance, banking, travel, and more. elastic also offers custom bot building services and on-premise deployment options for advanced requirements.

Benefits of using elastic

Omnichannel Platform

Deploy chatbot on 12+ social channels

One inbox View

Multi-language Processing

5 Agents Available

Application Integration available

Payment gateway integration

Create Ecommerce Platform

Starting from

275

Per month

Alternatives with better value for money

elastic's key features

Most critical features, based on insights from elastic users:

Automated Responses

5.0

(1)

Chatbot

5.0

(2)

Natural Language Processing

5.0

(1)

Virtual Assistant

5.0

(1)

Multi-Channel Communication

5.0

(1)

Multi-Language

5.0

(1)

All elastic features

Features rating:

4.7

(3)

AI/Machine Learning

(0)

API

5.0

(1)

Automated Routing

(0)

Canned Responses

(0)

Chat/Messaging

(0)

Code-free Development

(0)

Customer Support

(0)

Drag & Drop

5.0

(1)

File Sharing

(0)

For Sales/Marketing

(0)

Intent Recognition

(0)

Lead Capture

(0)

Lead Qualification

(0)

Live Chat

5.0

(1)

Mobile Access

(0)

Pre-Configured Bot

(0)

Proactive Chat

(0)

Process/Workflow Automation

(0)

Tagging

5.0

(1)

Transfers/Routing

(0)

elastic alternatives

elastic

5.0

(3)

Starting from

275

Per month

Free trial

Free version

Ease of Use

5.0

Features

4.7

Value for Money

5.0

Customer Support

5.0

Birdeye

4.7

(667)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

Tidio

4.7

(464)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.6

ChatBot

4.6

(59)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.5

Customer Support

4.6

elastic pricing

Value for money rating:

5.0

Starting from

275

Per month

Usage Based

Pricing details

Subscription

Free trial

Free plan

Pricing range

elastic integrations (9)

Top integrations

elastic support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

24/7 (Live rep)

FAQs/Forum

Training options

Videos

Live Online

In Person

elastic reviews

Overall rating

5.0

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.33/10

Rating distribution

elastic FAQs

Q. What type of pricing plans does elastic offer?

elastic has the following pricing plans:
Starting from: $275.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of elastic?

elastic has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business

Q. What languages does elastic support?

elastic supports the following languages:
English, Arabic, Chinese (Simplified), Chinese (Traditional), Dutch, French, German, Italian, Japanese, Malay, Russian, Thai, Vietnamese

Q. Does elastic offer an API?

Yes, elastic has an API available for use.

Q. What other apps does elastic integrate with?

elastic integrates with the following applications:
WooCommerce, Zapier, Stripe, Slack, Mailchimp, Twilio, Intercom, Shopify

Q. What level of support does elastic offer?

elastic offers the following support options:
24/7 (Live rep), FAQs/Forum

Related categories

Conversational AI Platform

Chatbot

Customer Engagement

Live Chat