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Avalara
5
177
4
90
3
26
2
15
1
42
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Automated tax compliance for global businesses
Table of Contents
Avalara - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
Avalara overview
Based on 350 verified user reviews
What is Avalara?
Avalara is a sales tax solution offering key features such as tax calculation and tax compliance, among others.
Who uses Avalara?
By industry, Avalara reviewers are most commonly professionals in retail (17%). The most frequent use case for Avalara cited by reviewers is sales tax (99% of reviewers).
What do users say about Avalara pricing?
Some users report that Avalara offers good value for money and find it reasonably priced for their needs. However, many users say it is expensive, and reviewers indicate that the pricing structure is confusing and upgrades are costly.
Starting price
Pros & Cons
Comprehensive reporting tools
Intuitive and accessible design
Bugs and Issues
Billing and Charges
Implementation Process
Avalara’s user interface
Avalara pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.6
Features
3.9
Ease of use
3.8
Customer support
3.4
Reviews sentiment
What do users say about Avalara?
Avalara is a sales tax solution offering key features such as tax calculation and tax compliance, among others.
Select to learn more
Who uses Avalara?
Based on 350 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Avalara's key features
Most critical features, based on insights from Avalara users:
All Avalara features
Features rating:
Avalara alternatives
Avalara
Starting from
No pricing info
QuickBooks Online
Starting from
38
Per month
hellotax
Starting from
39
Per month
QuickBooks Online Advanced
Starting from
235
Per month
Avalara integrations (31)
Integrations rated by users
We looked at 350 user reviews to identify which products are mentioned as Avalara integrations and how users feel about them.
Integration rating: 4.2 (6)
“All of our invoicing is shared between the two programs.”
“I haven't at the moment.”
Jay H.
Chief Strategy Officer
Integration rating: 2.0 (4)
Integration rating: 5.0 (4)
Integration rating: 4.0 (3)
“QuickBooks has a much better accounting package that Service Fusion does not come close to. Stick with what you are good at and don't try to be everything. If you do, you will continue to dilute your efforts at providing a good product.”
Andy B.
Operations Manager
Integration rating: 5.0 (2)
Integration rating: 2.5 (2)
Avalara customer support
What do users say about Avalara customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Avalara customer support.
A limited number of users highlight knowledgeable, friendly, and responsive support staff, especially during onboarding and setup.
Widespread user sentiment points to slow response times and long wait periods when contacting customer support.
A significant portion of users report inconsistent support quality, with frequent changes in assigned reps and unresolved issues.
Frequently reported by users, difficulty reaching support and lack of clear communication make resolving problems frustrating.
Support options
Training options
To see what individual users say about Avalara's customer support, check out the review snippets below.
“Calling in takes forever and trouble tickets, it seems the biggest goal is to close as fast as possible which isn't always the best customer service.”
Tausha T.
Business Resource Manager
“The service didn’t work properly, and support was useless — they were supposed to help me seamlessly transition my Shopify orders into Avalara, but it never happened, and I ended up doing everything manually.”
Iryna P.
owner
Avalara FAQs
Avalara is the agentic AI platform for global tax and compliance. For more than two decades, Avalara has built one of the most expansive libraries of tax content and integrations in the industry, processing more than 54 billion transactions annually and supporting over 200,000 direct and indirect customers across more than 75 countries. The company's purpose-built AI agents automate end-to-end compliance with greater precision, from tax calculations and return filings to exemption certificate management and beyond. For more information, visit avalara.com.
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