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Avalara
5
179
4
91
3
27
2
15
1
43
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Automated tax compliance for global businesses
Table of Contents
Avalara - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2026
Avalara overview
Based on 355 verified user reviews
What is Avalara?
Avalara is a sales tax program with key features that include tax calculation, tax compliance, tax filing, and more.
Who uses Avalara?
By industry, Avalara reviewers are most commonly professionals in retail (16%). The most frequent use case for Avalara cited by reviewers is sales tax (97% of reviewers).
What do users say about Avalara pricing?
Some users report that Avalara offers good value for the money and find it reasonably priced, while many users indicate it is expensive, especially for small businesses, and they find the pricing structure confusing and upgrades costly.
Starting price
per month
Pros & Cons
Comprehensive and flexible reporting
Intuitive and accessible platform
Bugs and Issues
Billing and Charges
Customer Support
Avalara’s user interface
Avalara review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.6
Features
3.9
Ease of use
3.8
Customer support
3.4
Reviews sentiment
What do users say about Avalara?
Reviewers indicate Avalara automates tax calculations, reporting, and filing, saving significant manual effort and improving compliance across multiple jurisdictions. They value its integration with various ERP and accounting systems, as well as the reliability of real-time tax rate updates and reporting tools, though some mention the initial setup and configuration can be complex and time-consuming.
Users report that customer support is inconsistent, with slow response times and difficulty resolving technical issues. They find the pricing high, especially for small businesses, and note frequent integration challenges and occasional software bugs. Some feel the user interface could be more intuitive and onboarding could be smoother.
Select to learn more
Who uses Avalara?
Based on 355 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Avalara's key features
Most critical features, based on insights from Avalara users:
All Avalara features
Features rating:
Avalara alternatives
Avalara
Starting from
69
Per month
Kintsugi
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Zoho Books
Starting from
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QuickBooks Enterprise
Starting from
2210
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Avalara pricing
Pricing plans
Pricing details:
Custom
No pricing info
User opinions about Avalara price and value
Value for money rating:
To see what individual users think of Avalara's price and value, check out the review snippets below.
Cameron M.
IT Manager
Cameron M.
IT Manager
Avalara integrations (31)
Integrations rated by users
We looked at 355 user reviews to identify which products are mentioned as Avalara integrations and how users feel about them.
Integration rating: 4.2 (6)
Integration rating: 5.0 (5)
Integration rating: 2.0 (4)
Integration rating: 4.7 (3)
“It is necessary to use the ServiceTitan platform (I believe Quickbooks is the other options avaialble)”
Kaley M.
Software Administrator
Integration rating: 4.0 (3)
“Pulling payroll information into our accounting system to load to the P&L is very important.”
“Can be hard to integrate QuickBooks without help from CF support”
Stephen G.
General Manager
Integration rating: 2.5 (2)
Avalara customer support
What do users say about Avalara customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Avalara customer support.
A small group of reviewers found Avalara's support team knowledgeable, responsive, and helpful during onboarding and troubleshooting.
Widespread user sentiment is that customer support is slow to respond, with long wait times and delayed resolutions.
A significant portion of users report difficulty reaching knowledgeable support staff and frequent handoffs without clear answers.
Common user feedback highlights inconsistent communication, unresolved issues, and frustration with support during implementation.
Support options
Training options
To see what individual users say about Avalara's customer support, check out the review snippets below.
“Support response times can vary depending on the issue complexity.”
Sonu P.
Systems Analyst
“Calling in takes forever and trouble tickets, it seems the biggest goal is to close as fast as possible which isn't always the best customer service.”
Tausha T.
Business Resource Manager
“The service didn’t work properly, and support was useless — they were supposed to help me seamlessly transition my Shopify orders into Avalara, but it never happened, and I ended up doing everything manually.”
Iryna P.
owner
Avalara FAQs
Q. What is Avalara used for?
Avalara is the agentic AI platform for global tax and compliance. For more than two decades, Avalara has built one of the most expansive libraries of tax content and integrations in the industry, processing more than 54 billion transactions annually and supporting over 200,000 direct and indirect customers across more than 75 countries. The company's purpose-built AI agents automate end-to-end compliance with greater precision, from tax calculations and return filings to exemption certificate management and beyond. For more information, visit avalara.com.
Q. What level of support does Avalara offer?
Avalara offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat
