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Avalara
5
179
4
92
3
27
2
16
1
43
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Automated tax compliance for global businesses
Table of Contents
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Avalara - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
Avalara overview
Based on 357 verified user reviews
What is Avalara?
Avalara is a sales tax program with key features that include tax calculation, tax compliance, tax filing, and more.
Who uses Avalara?
By industry, Avalara reviewers are most commonly professionals in retail (16%). The most frequent use case for Avalara cited by reviewers is sales tax (97% of reviewers).
What do users say about Avalara pricing?
Some users report that Avalara offers good value for the money and find it reasonably priced, while many users indicate it is expensive, especially for small businesses, and they find the pricing structure confusing and upgrades costly.
Starting price
per month
Pros & Cons
Comprehensive and flexible reporting
Intuitive and accessible platform
Bugs and Issues
Customer Support
Billing and Charges
Avalara’s user interface
Avalara reviews
Overall rating
4.0
/5
357
Positive reviews
63
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.63/10
5
4
3
2
1
179
92
27
16
43
Cameron M.
IT Manager
Cameron M.
IT Manager
Prabhat K.
Accounts Payable and Floor Manager
Mrugen B.
Financial Accounting
Chelsea B.
Founder
Brian T.
Owner
Who uses Avalara?
Based on 357 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Avalara's key features
Most critical features, based on insights from Avalara users:
All Avalara features
Features rating:
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Avalara pricing
Pricing plans
Pricing details:
Custom
No pricing info
User opinions about Avalara price and value
Value for money rating:
To see what individual users think of Avalara's price and value, check out the review snippets below.
Cameron M.
IT Manager
Cameron M.
IT Manager
Avalara integrations (31)
Integrations rated by users
We looked at 357 user reviews to identify which products are mentioned as Avalara integrations and how users feel about them.
Integration rating: 4.3 (7)
Integration rating: 5.0 (5)
Integration rating: 2.0 (4)
Integration rating: 4.7 (3)
Integration rating: 4.0 (3)
Integration rating: 2.5 (2)
“Our primary website and ecommerce store run on Shopify, so maintaining consistent business information and directing customers to the correct website is important.”
Michael M.
Owner
Avalara customer support
What do users say about Avalara customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Avalara customer support.
A small group of reviewers found Avalara's support team knowledgeable, responsive, and helpful during onboarding and troubleshooting.
Widespread user sentiment is that customer support is slow to respond, with long wait times and delayed resolutions.
A significant portion of users report difficulty reaching knowledgeable support staff and frequent handoffs without clear answers.
Common user feedback highlights inconsistent communication, unresolved issues, and frustration with support during implementation.
Support options
Training options
To see what individual users say about Avalara's customer support, check out the review snippets below.
“Support response times can vary depending on the issue complexity.”
Sonu P.
Systems Analyst
“Calling in takes forever and trouble tickets, it seems the biggest goal is to close as fast as possible which isn't always the best customer service.”
Tausha T.
Business Resource Manager
“The service didn’t work properly, and support was useless — they were supposed to help me seamlessly transition my Shopify orders into Avalara, but it never happened, and I ended up doing everything manually.”
Iryna P.
owner
Avalara FAQs
Q. What is Avalara used for?
Avalara is the agentic AI platform for global tax and compliance. For more than two decades, Avalara has built one of the most expansive libraries of tax content and integrations in the industry, processing more than 54 billion transactions annually and supporting over 200,000 direct and indirect customers across more than 75 countries. The company's purpose-built AI agents automate end-to-end compliance with greater precision, from tax calculations and return filings to exemption certificate management and beyond. For more information, visit avalara.com.
Q. What level of support does Avalara offer?
Avalara offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat
