FUGU Pricing, Features, Reviews and Alternatives

Very professional but easy to use. High-quality risk detection.

Not very familiar currently. There are many people that aren't known about what we are talking about yet.

Thank you so much for your feedback! We'll keep doing our best to make you satisfied and to make your income protected from any kind of fraud:)

The features are easy to use and setup was very simple. All of our employees like the process and how it retains the customers ID verification and information in FUGU which can be used in a worst case scenario of a chargeback as evidence.

So far we have not found a "CON" or "Neg" to Fugu. You guys and gals are awesome. Thank you for the amazing product!

Dear Jr, Thank you so much for the warm words. We're doing our best to make our users satisfied and we're happy to see such feedback that let us know that we're doing something good. Will keep working hard for you and the rest of our clients. We're here for anything you need - do not hesitate to reach out to us anytime and for anything:) Regards, Emma.

I found the system they had in place for rating each order based on fraud risks quite impressive. It's always a good idea to have some automated system in place for canceling orders deemed high-risk, as this helps prevent potential losses.

Their support is not up to the other available options' standards.

Dear John, Thank you for your honest feedback. We're glad to hear that you found our software useful and sorry for your dissatisfaction regarding our support. To be honest, the most important thing to us, even more than providing the best fraud-detection software you may find, is to give our users the highest level of support in the market. Recently, we started to provide live chat 20 hours a day (7 days a week) and we plan to make it 24\7 soon. As we can't know specifically who you are, I would personally appreciate it if you could reach out to me directly at emma@fugu-it.com so we could investigate your specific case to improve our support level and find a good way to compensate you for this specific inconvenience. Cheers, Emma, customer support.

They have a very helpful team that wants to understand and solve every case, communicate with my team, and do the research when required.

Sometimes it takes time to understand a new case and build the solution.

Thank you Tomer for the lovely feedback! We'll continue working hard to keep all our users satisfied and to improve the system to the maximum level possible! Cheers, Emma, Customer Success.

My e-commerce website has limited capabilities in fraud detection. There have been several instances where FUGU has flagged a transaction missed by Shopify’s built-in software. Fortunately I haven’t had an issue yet, but j appreciate the additional peace of mind.

Some of the terminology is unclear to me - a little industry jargon. It would be helpful to have further explanation on what each detection term means and why it matters.

Hi Diane, thank you for the lovely feedback! We're glad to hear that you're satisfied with FUGU and we much appreciate your effort in taking your time to leave this review. We're also glad to read the cons - what you wrote makes sense and we'll work to simplify it for you and the rest of our users. For anything you need - please feel super free to reach out to us:) Best, Emma.