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Full-service lending management platform
LoanPro Features
Features Summary
Functionality
4.8
/5
77
Total features
37
1 categories
LoanPro features
Common features of Loan Servicing software
Screenshots
Contenders comparison
Functionality
4.8
/5
77
Price starts from
500
Per month
Total Features
37
Unique features
Reporting/Analytics
Functionality
4.7
/5
229
Price starts from
595
Per month
Total Features
77
Features in Common
36
Unique features
Third Party Loan Origination
Promissory Notes
Customer Accounts
Commercial Mortgages
Functionality
4.6
/5
97
Price starts from
No pricing info
Total Features
19
Features in Common
5
Unique features
Task Management
Electronic Signature
Customizable Branding
Multi-Branch
Common LoanPro comparisons
Reviewers who mentioned features said:
Bryce M.
Verified reviewer
Used daily for 6-12 months
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Its really helped us keep accurate records of our loan files, and make adjustments due to irregular payments or loan modifications. It makes sending out monthly statements very simple.
I looked for a long time, and at many options to find all the features that Auto Pal offers. Its the most affordable software in its class. It has more than enough features than we typically use, and can help us resolve the really tricky loan calcs when we do a loan modification. A lot of the other loan servicing software doesn't have the tools to simply run the accurate calcs for a loan mod. Its been a great asset to our business. I also like the auto generated statements each month to make monthly billing simple. It also great to have it cloud based so that our whole team can easily access our accounts. The support team has always been great to talk to, and helpful getting us set up and resolving any technical issues we run into.
It took some effort and energy to get the software up and running, and customized to our needs. As always, it takes time to get used to a new software platform. Some of the advanced functions take time and can be difficult to learn (we required help from the support team, but they were great), overall we got the software running to fit our company model well.
Alberto P.
Real Estate, 11-50 employees
Used other for less than 6 months
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We were initially very excited to join LoanPro.io but it ended in disaster for us. Our general journey was a handful of sales calls across the teams at our company (both technical and business). Our goal was to find an out of the box payments servicing software and we thought this was it, signed a contract, got on an onboarding call and it all went downhill from here. There were a number of things...
The sales process seemed easy enough until we signed and got to onboarding
- Platform does not work as sales described without third party providers and intensive work on the customers end. - The onboarding call left us with more questions than answers. - Communication was frequent during the sales process, but delayed and impersonal after contracts were signed.
Alberto, thanks for your review. We are sorry you had a negative experience onboarding. We try to be as clear as possible in our contract, sales deck, materials and demos. Usually prospective users of the software become fully aware of the products functionality and fit for their business needs following their free trial period. If you have any questions please reach out to our support team for more help.
Andy D.
Financial Services, 11-50 employees
Used daily for 1-2 years
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From the sales to the implementation process, LoanPro has been involved and professional every step along the way. They equipped us with great support during the initial implementation phase that allowed us to get up and running with a MVP loan servicing functionality for our lending product. Highly recommend to anyone in the consumer lending space who is considering a modern and effective loan servicing platform.
- Easy to implement with well documented and robust APIs - Modern UI interface compared to legacy loan servicing platforms on the market - Amazing customer support from dedicated account managers who know all the nuances of loan servicing
- Bit of a learning curve to get really familiar with all the features and functionalities - Have to keep up with new updates - Constant rotation of API keys for Secure Payments
Tyler D.
Verified reviewer
Financial Services,
Used daily for 6-12 months
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We had been using excel files and dropbox. This software allows us to bring all of our documentation and portfolio management into one location. It has been easy to set up and with great support from the team at LoanPro. We've been implementing collection letters into the software which will be of great benefit to manage our collection efforts. The reports the software generates of our portfolio has also greatly assisted the accounting department in tracking the performance and revenue. We love this software and the team at LoanPro!
We've been looking for a software to manage our portfolio for several years and couldn't find anything that would do what we needed and not break the bank. It is reasonably priced and is easy to use. The software is also helping manage our delinquency and collection efforts. Phenomenal product!
The software is primarily for managing a loan portfolio. Our deals are leases so it has taken some customization, but the team at LoanPro has been able to make the adjustments needed to fit our leases.
Evan C.
Verified reviewer
Financial Services, 51-200 employees
Used daily for 6-12 months
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We've been able to automate large portions of our servicing center workflow which is helping us realize meaningful savings as we scale, as well as avoid time-consuming third-party integrations. The level of data visibility built into the platform is substantial. LoanPro offers several flexible hierarchies in which to group loans making it easy to segment our portfolio and pull the relevant data we need. The LoanPro support team is very knowledgeable about the product and was instrumental in getting our organization up to speed post-integration, from helping us build tools to optimize collector work flows, to guiding how we architected our business processes in the platform.
Some additional reporting functionality would be a great - but we're able to build what we need from the DB access provided.
Cheryl F.
Verified reviewer
Higher Education, 51-200 employees
Used daily for 2+ years
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The functionality that allows us to pull various reports with ease and obtain instantaneous results. Steve is incredibly courteous and helpful when we have required assistance.
No cons were added to this review
Chris D.
Verified reviewer
Financial Services, self-employed
Used daily for 6-12 months
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Product has full suite of API endpoints Easy to use application Very flexible with needs of business Easy to standup
None, from the start the LoanPro product and team have been great each time I have worked with them.
Thank you for your review and for endorsing LoanPro's innovative Loan Management Software. Please let us know if LoanPro can be of additional assistance as we are happy to help.
Anonymous Reviewer
Verified reviewer
Financial Services, 51-200 employees
Used daily for 6-12 months
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Overall, I do recommend LoanPro if you need an off-the-shelf product. But you are bound to encounter "head-scratching" issues, so be prepared. For example, the system does not record attempted payments with debit card. Hence, you have no idea if and how frequently payments are failing. Fortunately, the customer support is good and they will help you find a resolution or work-around to these issues.
LoanPro is very innovative; not a lot of companies can automate LaaS (lending as a service) like they do. They built their api to be very flexible so that it can work for almost any time of lending company. If it weren't for LoanPro, we wouldn't have been able to launch as fast as we did.
The way they structure their data is convoluted and opaque. It can be very frustrating for a data analyst. There are also some weird and destructive practices. For example, when modifying a loan, the table loan_reverse_status_archive erases the past, which is very problematic for accounting.
Thank you for your review, endorsement, and valued partnership. We appreciate the feedback, both positive and negative as LoanPro is committed to empowering tech-forward lenders through improved automation and data visibility. Your feedback has been added to LoanPro's Voice-of-the-Customer process, as listening to our client's needs/desires is a key component for both our tech & support teams. For...
Kryspin Z.
Used daily for 6-12 months
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I was able to plug a solution into a hole for a project where no other solution existed that i could tell of.
Personally, i'm a full stack developer. I was searching for a loan servicing package for an loan onboarding and servicing implementation. Built from ground up on Amazon's cloud, LoanPro is a first-class Platform for Loan Servicing. It offers: full API access with all documentation available to evaluate before you even sign. a wide set of payment processors: ACH, NACHA, credit/debit... a wide...
No cons were added to this review
Kevin P.
Financial Services, 201-500 employees
Used daily for 2+ years
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Great level of experience and overall positive service
Highly customized solution that is easy to install and onboard - anything from consumer loans to specialized SBA servicing solutions, and recently with high volume PPP loans.
The "out of the box" standard reports that produce daily require a bit of configuration the first time you go live so make sure to include the setup of these and be prepared to have a list of what you need ready.
Thanks for your review Kevin! We are so glad that you have had a great experience with us and we look forward to your continued growth!
Don I.
Computer Software, 11-50 employees
Used daily for 1-2 years
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Our company specializes in building lending solutions for online lenders and over the years we've worked with several different LMS vendors. Loan Pro has the most flexible loan setup options and comprehensive API on the market. It's easy to use, cost effective, and we recommend it to all of our clients.
Loan Pro is extremely flexible with built in support for many different loan configurations including CSO. The TILA numbers always match APRWIN with is great for audits. Support for event driven business rules and custom fields allow our clients fit the product to their specific business process.
Loan Pro is limited to the LMS function and does not include loan origination functions like contracts or verifications.
Chandan C.
Financial Services,
Used daily for 1-2 years
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LoanPro is by far the best servicing software I have had the pleasure of using. Compared to other servicing systems out there, LoanPro is light years ahead. It is built on modern technology and offers robust capabilities. With their servicing capabilities, business rules and APIs, it is extremely flexible and extensible. Their support is absolutely fantastic. They really take their time to listen to and understand the needs of their customers and help find the right solutions. They answered endless questions while we were making our decision, and supported us every step of the way during implementation (At a small-dollar consumer finance lender). Highly recommend it!
Ease of use, Flexible, Reliable, Accurate, Consistent, Highly configurable, Rich set of features and APIs - they GET Servicing and do it better than anyone else.
None
Lisa S.
Automotive, 1-10 employees
Used daily for 2+ years
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Accurate and simple loan management. Very "user friendly" for our staff and our customers.
Provides all the pertinent information for loan management at the click of a button. Simple and convenient navigation for the customer with online access and payment options. The very few times we have had technical problems, AutoPal's technical group has an immediate answer, and has everything up and running very quickly.
Doesn't account for "Lease Income" separately. The additional "tools" are quite expensive. The website offered is very limited in "edit" options.
Nathan S.
Financial Services, 11-50 employees
Used daily for 2+ years
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We have partnered with Autopal since 2014, and the software has helped us streamline many processes in funding, administration and collections. Autopal helped propel our company to operate leaner, more effectively and efficiently. The software and customer service team have been supportive and accommodated our considerable growth. Another benefit of Autopal is its partnerships with third party companies (e.g. credit reporting, eft, etc), which enabled the system to be a "one-stop shop" for servicing loans. We would highly recommend Autopal to other lenders and BHPH dealerships for its ease of use and the great customer support team.
No pros were added to this review
No cons were added to this review
Jorge U.
Financial Services, 1-10 employees
Used daily for 6-12 months
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Overall LoanPro can provide a great value for lending institutions. However I have felt that I cannot trust the program to work when most needed. There have been several instances where the program crashed during office hours and have had to turn away customers. Definitely cannot lend with confidence.
The features cover almost everything a lending institution needs.
Mail house tool can only send to primary addresses and not mailing addresses. Inconsistent variable formats and outdated documentation on variable use. Up time is not 99.9%. They fail to update service outages on their status page. Collector queue tool is always failing or inoperable. Daily maintenance runs during office hours; which advances the program to the next day. Failed to fulfill promises on new features
cosonya j.
Used daily for 2+ years
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easy to learn, the payment system. and how the customer forms are right there. I like the transaction tab shows you how prin and interest applied on the account and the late fees.
runs slow sometimes. overall I think its a pretty good software to use on daily base. I don't have any other cons on this software.
Tyler E.
Medical Practice, 1-10 employees
Used daily for less than 6 months
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All of our loan servicing is now handled in house. All interest, fees etc. are now a revenue source for the clinic. LoanPro also gives us the option to expand our business and potentially service loans for other clinics or business who lend.
The functionality of this software is awsome. I am now in control of all the lending from our medical clinic. The software is intuitive, functional and does most of the heavy lifting for the new lending arm of our clinic. All paperwork, contracts etc. are easily customizable. Loans are easily set up, changed and customized. Reports are easily accessed. Loans are easily tracked managed. Can't say enough good about Loanpro. I get excited using it. Absolutely a wonderful product.
The only possibly con is there is a small learning curve. However, software that is this comprehensive is bound to have a bit of a learning curve. Really, I have not run into a REAL con with this product.
Theresa M.
Used daily for 2+ years
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I enjoy the ease of use this software provides. My colleagues love the customer support experience on every call.
This is a great question. However, I am unable to think of anything i dislike about the software today. Better luck next time.
Michael H.
Used daily for 2+ years
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I can't say enough great things about Autopal! It is easy to use, the functionality is amazing, the vendor integrations are perfect, and the support staff are beyond helpful and such nice people! Autopal is the best!
No cons were added to this review
Desiree C.
Primary/Secondary Education, 51-200 employees
Used daily for 2+ years
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This software is very easy to use, and any time I have a question, the support team always provides a solution.
Very user friendly, simple to navigate, and keep track
I haven't identified any so far, everything is great
Staci D.
Automotive, 11-50 employees
Used daily for 6-12 months
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LoanPro Software is a very powerful loan servicing platform. I found their staff to be friendly, professional and very knowledgeable. I have looked at other lending software in the past and LoanPro is by far the most modern. We were originally looking for a cloud based solution with an API and LoanPro is strong in both categories. Their attention to detail is also impressive. I highly recommend LoanPro, especially if you are trying to get away from desktop-based solutions.
Great looking and very complete.
There is a bit of a learning curve. This is partly due to the number of features.
diane h.
Financial Services, 11-50 employees
Used daily for 2+ years
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Very easy to use and the reports are very helpful, very user friendly and I love this software. I would recommend this software to everyone.
No cons were added to this review
Mary M.
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My company is a private real estate lender with business to business term and line of credit loans. The software is made especially for auto loan and lease companies. I should have utilized the free trial tool prior to scheduling my live demo to test the functionality for lines of credit and fund reporting. It has taken me a bit to get the system configured correctly to suppress unneeded fields,...
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No cons were added to this review
Gabriela S.
Used daily for 1-2 years
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Is exactly what we need for our company. We can create our loans, our documents, we can see all the reports that we need.
It could be useful if the price would be more accessible for the features that we have. Besides that, we actually did not found any cons :)
Vanessa F.
501-1,000 employees
Used daily for 1-2 years
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Its the most affordable software that performs all of its functions. Very easy to use which allows for minimum errors.
Logging in can be difficult when multiple users are using at the same time which can be a hassle but not a huge deal.
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