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Ordway Platform

Billing & invoicing automation platform

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Ordway Platform Pricing, Features, Reviews and Alternatives

Ordway Platform product overview

What is Ordway Platform?

Ordway is a cloud-based billing and revenue automation platform that helps small to mid-size businesses price products, collect payments, send invoices, and handle revenue stream. The solution enables users to process pricing plans, contractors, and subscription plans.

Key benefits of using Ordway Platform

• Ordway comes with a standard and customizable dashboard that allows users to create reports on customer movements, churn, and recurring revenues.

• The solution provides a finance module with functionalities such as access aging reports, revenue recognition rules, audit logs, and more.

• Ordway allows users to access the growth of customers with metrics including active customer count, revenue tracker, number of contracts, and renewed projects.

• The platform can be configured based on customer requirements with capabilities such as payment processing options, wire transfers, and refunds.

•The solution automatically starts billing when users close deals in third party applications such as Salesforce.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base

Training options

Documentation
In Person
Webinars
Live Online

Ordway Platform features

Functionality

4.6

/5

11

Total features

57

5 categories

Most valued features by users

Reporting & Statistics
API
Third Party Integrations
Alerts/Notifications
Billing & Invoicing
Customizable Reports
Multi-Currency
Workflow Management

Ordway Platform users reviews

Overall Rating

4.8

/5

11

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.09/10
Rating distribution

5

4

3

2

1

10

0

1

0

0

Pros
We've had an excellent experience, from its implementation with a dedicated, focused and client-centric team, through to day-to-day use, simplification and automation of our processes.

OF

Omri F.

Great Billing/Revenue Software and Awesome Customer Service.

AR

Anonymous Reviewer

Their documentation and support are great, so anytime we update our provisioning code, it’s easy to maintain the connection.

AP

Aditya P.

Cons
Wasted a year trying to get it integrating with our accounting software. We found another solutions that we had up and running in 2 weeks and it was way less money.

db

diane b.

Prior to Ordway, my company was using multiple billing systems for different products. It was very difficult to get a consolidated view of our customer's billing information.

MS

Michael S.

As a result, we were able to recover lost revenue early on and basically realize immediate ROI.

SL

Simon L.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Solution to our billing woes

Reviewed 2 years ago
Pros

We have a usage-based billing structure which we really struggled with in Zuora due to how it was configured. Ordway were attentive to where we were struggling and proposed a setup that provides exactly what we need. Our invoice timing has dropped from the 3rd week of the month to the first already and we are still to integrate Salesforce and our usage data. The UI is intuitive and easy to learn.

Cons

Some of the reporting is still being built out, however, they have a flexible custom reporting module that provides much of what I need and they have added multiple reports we use to their near-term reporting roadmap.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Powerful and flexible billing and revenue recognition software

Reviewed 3 years ago

Prior to Ordway, my company was using multiple billing systems for different products. It was very difficult to get a consolidated view of our customer's billing information. We are now on one system so that A/R can be tracked accurately, and all of our invoices have the same look and feel regardless of the products that the customer is buying.

Pros

Ordway is highly configurable and flexible, which allows me to tailor the workflow and my customers' billing experiences rather than rely on a pre-configured process.

Cons

Like any relatively new product, there are additional features that would be nice to have. The Ordway team has developed many new features since I began using the product, but there are still more things that I would like added over time. The team has been very responsive to my new feature requests and has either implemented the requested features or provided acceptable workarounds.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Too expensive for functionality

Reviewed 3 months ago

Overall, sorry we tried them. Wasted a year trying to get it integrating with our accounting software. We found another solutions that we had up and running in 2 weeks and it was way less money.

Pros

Nice people at Ordway. Some pro rating functionality was nice.

Cons

We could not get it integrated with our accounting system expensive for what it could do

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Flexible billing system that can handle complex pricing structures

Reviewed 3 years ago

Ordway allows us to set up customers as they sign contracts, then dynamically bill them based on various usage factors as well as other factors. We can be confident that our customized invoices are accurate, and we can use the UI to quickly identify and fix any issues or changes as they happen.

Pros

Dynamic pricing tiers: Our business model includes charges based on number of employees and assets under management, which changes often as businesses scale up. Keeping our systems in sync with our billing operations is now not an issue. Volume of invoicing: With the amount of growth and volume we are doing, it would require an army of people to keep up if we were doing this manually Speed of implementation: Their customer success team helped load historical data and get all of our contracts configured. Our business is growing quickly and we didn’t have tons of resources to dedicate to getting Ordway set up. We were pleasantly surprised that we were able to stand up the system and go live in a matter of weeks as opposed to months.

Cons

Initial reporting functionality: Some of the reporting dashboards and functionality were not initially well-suited to our business model, although I think would be fine for a regular "SaaS" business. However the functionality has improved over time and we are able to export any/all of our data for additional analysis. Integration with accounting systems: We initially did not have a direct integration to our accounting system, but the ability to upload CSV files make it easy to regularly keep both systems in sync. I believe full integration capability is planned for this year (2019).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ordway simplified our billing

Reviewed 3 years ago

We've had an excellent experience, from its implementation with a dedicated, focused and client-centric team, through to day-to-day use, simplification and automation of our processes.

Pros

- Handles multiple levels of complexity, addressing our different billing scenarios. - Flexible, allowing integration into other applications and our workflows. - Automation of several processes and continued growing potential for further improvements. - Attention, dedication and responsiveness of the Ordway team.

Cons

- Flexibility adds the possibility of complexity, and you need to mindful of that when implementing.

Ordway Platform FAQs and common questions

Q. Who are the typical users of Ordway Platform?

Ordway Platform has the following typical customers:
Mid Size Business, Small Business


Q. What languages does Ordway Platform support?

Ordway Platform supports the following languages:
English


Q. Does Ordway Platform offer an API?

Yes, Ordway Platform has an API available for use.


Q. What other apps does Ordway Platform integrate with?

Ordway Platform integrates with the following applications:
QuickBooks Online Advanced, Avalara, Salesforce Sales Cloud


Q. What level of support does Ordway Platform offer?

Ordway Platform offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base

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