Q-Pulse Reviews

Simple to use, speed of deployment, licencing model, flexibility

Some data is not shared across modules - which would be useful.

Wow Vikki, on behalf of the whole team at Qualsys - thank for you leaving us a review! We are over the moon you've had an overall great experience of EQMS. We'll keep working on making the data available across all the modules but have raised this. Thanks again for taking the time to leave us a review. Kate Armitage (Compliance Director) www.qualsys.co.uk

Ease off use Ability to run from IPad's and phones Flexibility of being able to tailor to own needs Dashboard for tracking performance Easy administration

Audits process is long winded and could be simplified by being able to raise on close on the app. Modules are not interactive with each other and operate independently.

Thank you for writing us a review Annabelle. We're really delighted you find EQMS easy to use and flexible to tailor to your own needs. Thank you for your feedback about the audit process. We're getting a support nurse to get in touch with you as you can raise and close audits on the mobile application. All the best, Emily

A very easy business system to administer. I particularly like the Actions and Document Manager module.

We needed a lot of customization to ensure the Training Manager module worked for us.

Hi Daniel Thank you for reviewing Qualsys. Delighted to hear you think EQMS is great software and a very easy business system to administer. We appreciate it can take a bit of time to get the modules configured so it meets your internal processes, but the effort you've but in now really will pay off in the long run. If you do have any suggestions or recommendations to help us improve EQMS, please do send us your feedback to info@qualsys.co.uk Thanks again, Emily

I love the usability of the software. It is very intuitive, and has all of the features we wanted, or didn't know we wanted! The configurability of the system has also been a huge positive for us. With our old system we weren't able to fully configure, and the elements that we could configure required an IT administrator and/or a particular licence. I will bullet point the rest: Ability to link related documents Setting review dates for documents Dashboard Limiting permissions/viewing ability Ability for end users to leave feedback on documentation Automatically PDFing documents Embedding codes Training/help is within the system Overall the software is miles ahead of the others, with so many positive points!

The cons: There is not an option to select the information shown in an issue report The forms are "fully configurable", for example some information has to be there, and it has to be at the top of the form rather than in another section Kickstarting workflows is a little more clunky than the "pass to" function The "if" option could have a lot more power (but I understand this is a recent development) You can't do a blank search for all documents (filtering with topics for example)

Hi Danielle, This is such a lovely review. Thank you so much for sharing your experience of Qualsys with the world. It means a lot to us. Thank you also for sharing your feedback about workflows. If you have any more feedback on new or old functionality, please do send us an email to usability@qualsys.co.uk and our UX/UI team will look into it. Many thanks Emily

The software can be used across a variety of platforms.

Some parts and functionality seem a bit dated but are aware that Qualsys are addressing this.

Thank you for taking the time to write Qualsys a review Stewart! We are thrilled that you find the Qualsys support excellent and are very happy with the EQMS modules you are using. We're looking forward to seeing you at our next GxP Product Advisory group meeting! Emily

1) Easy to configure 2) Simple to use 3) Clever features (progress dashboards, document links etc).. 4) Document review reminders 5) Users can give feedback on controlled documents

The reports are not configurable enough for our processes

Thank you for the kind words James! We're so glad you're enjoying using EQMS and that it has reinvigorated your quality and compliance management processes. We'll get your account manager to get in contact with you about any reporting gaps. It may be that you've thought of a new metric idea others may find helpful too! Alternatively, please send any feature or idea requests through to the whole team at info@qualsys.co.uk. We'd be delighted to hear any ideas you have. Thanks again, Emily and the Qualsys team. www.qualsys.co.uk/contact

Visual looks and add on modular structure

Some difficulties adjusting software, some more functionality would really improve software

Hi Craig, We're super grateful for you taking the time to leave us a review. We're delighted to hear you enjoy the EQMS interface and the modules. It's great EQMS has improved efficiency, improved data collection and analysis options. Your account manager is going to be in contact with you about any difficulties you are experiencing in configuring the software to meet your process requirements....

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The system has had a positive impact on the department. The whole process to upload documentation is very easy, easy to train other staff members and has worked exceptionally well. Some of the reports such as 'out of date' documents has encouraged the team to update these document quickly. It is a good prompt to ensure we do not fall behind. The security and data integrity features are also good.

. When saving a document detail or uploading a document, pop ups appears select 'yes' or 'cancel'. We feel this selection should be 'yes' or 'no'. Some of the reports and dashboard features do not fit our needs. We would have wanted to be able to drill down into different document owner groups, rather than a user. We have four areas Aseptics, Radiopharmacy, QA/QA and PMU document owners. It would be useful for our trending and MQRG reports if we could select one of these groups, rather than all the documents collated together.

Simple to use, simple to set-up, simple to train and simple to administrate. Its very functional and configurable and is well supported by Qualsys. It is also delivers some considerable time savings in areas such as auditing and action management. The system automates many of the administrative tasks and provides some excellent real time reporting.

Some of the modules somehow feel less superior to document management module. They are clearly well developed but it clear that the system began with document management and the evolved into other areas.

Hi Carl, Thank you for your review of Qualsys. We are really pleased EQMS is delivering considerable time and cost savings at Sodexo. We really value our partnership with Sodexo and your team has provided us with some really valuable ideas into how we can improve all of the modules. We are always investing in EQMS modules to deliver greater insights, visibility into performance and time savings. Thank you, Emily.

Document control is easy as well as issue manager and supplier manager. Easy to engage everybody in the company.

Poor integration between modules. To link issues with suppliers may be slow. Spanish translations have improved but there is a long distance to a proper multilanguage platform.

Thank you for your honest review. We're constantly trying to improve integrations between the modules and take your feedback very seriously. We're delighted you've found it easy to use and to engage everyone in the company. Please if you would like to send any more suggestions through to the Qualsys team, email usability@qualsys.co.uk or visit our website www.qualsys.co.uk/contact. Our team would be delighted to hear from you. Many thanks, Emily and team

Impact - the document control database is easily the most impactful feature of the software allowing all employees to easily access procedure they require to perform their jobs. Ease of use - the system is easy to use and intuitive after some training. As with any computerised system, it helps when the databases are used routinely. Integration - when all the metadata had been collected, the integration with existing business processes was easy as the organisation was operating a paper based document management system.

One of the missing elements is a link from the training database to doc control so that when a new revision of a document is released, an automatic training record should be send to all relevant employees. I have used several other EQMS systems and this functionality is standard. It may be released with version 7 of the database? I feel the training database is not nearly as well developed as the document control db but it is part of the system that is extremely important to our organisation working in a Medical Devices.

The system can be implemented in a phased approach, focusing effort on core needs to enable a faster go-live timescale, to start benefiting from the systems capabilities. User Interface and the overall Experience; supports the ease-of-use, to get stakeholders engaged with the system and adopting new ways of working from the perspective of distributing the 'quality culture' throughout the organisation....

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No particular dislikes noted. In one particular implementation, the custom fields in Document Manager would not merge the meta-data to the document file. It was only designed for the core meta data fields. However, I raised this as a change request to the vendor, and they were able to facilitate the capability in a quick time frame, which did not impede the requirements to have additional data automation into the document file.

This is such a thoughtful review Paul, thank you so much. We are all incredibly grateful for sharing your journies with EQMS.

It is quite simple to set up, and the configuration process quicken as we implemented more and more modules as they all use similar configuration files and processes. The audit and documentation systems are particularly well designed. Issue manager took more effort to implement and can be challenging.

Equipment manager lacks important features related to the standards particularly for more demanding standards such as IATF or AS. Risk Manager is great for business risks but cannot be configured for H&S individual assessments or FMEA which I think would improve the product greatly.

Hi Lylian, Thank you so much for taking the time to leave a lovely review, we really appreciate it! We're very happy to see you have rated the overall quality of EQMS by Qualsys 10/10 and that you love the design of our auditing & documentation modules! Thank you also for including some suggestions and feedback about how we could improve the EQMS software for you. Our technical team are constantly...

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The most liked part of the system is the way that it has been designed by Qualsys. Very user friendly and easy to follow modules that serve the purpose. The EQMS system provides an excellent platform to enable the company to grow without the admin burden of managing documentation and training. Qualys provides exceptional support throughout the implementation of all EQMS modules. Qualsys tailor the planning, configuration and testing to suit the company's requirements.

The EQMS system has been great addition to our company's growth. hence we have not had any areas within the system that we disliked.

Wow, thanks for the glowing review Sajeevan! There will be lots more exciting features and tools we're launching over the next few months which we think you're going to love as BAP Pharma continues to grow and evolve your management system. Thanks again for recommending Qualsys! Emily & team

The use of issue manager to drive any process (which dosent neccesserily need to be quality related) is brilliant. It speeds up and streamlines our process' whilst also tracking everything which is great when we are being audited. The audit manager module has saved hours of uploading pictures and typing up audits.

The on screen apperance is a little dated and the apps are a bit clunky.

Wow thanks so much for the review Tom. We're updating the interface and our existing customers will be among the first to see it all! All the best Emily

It met our requirements relating to various ISO standards i.e 14001, 9001 and IATF 16949 with respect to training and document control

The lack of ability to transfer information from UAT site to live site meaning work has to be repeated

Hi Gerry, thank you for writing us a review. EQMS is a great tool for integrated management of ISO 9001, ISO 14001 and IATF 16949 so we're so delighted you're using it for this potential. We are aware not being able to transfer data from the UAT to the live site can take a little longer. The UAT site is a very useful sandpit where you can test out processes without worrying about the impact on the main system. Our processes are designed to meet the highest global standards and regulations and data transfer of this nature could compromise the integrity and audit trails. Qualsys also provide a configuration service if you find there are lots of processes you would like to replicate on your live site. Many thanks Emily

We've been working with Qualsys and EQMS for four years. The core modules are mature and feature-rich, they enable us to streamline our processes and document management requirements. The apps save us many hours of manual effort each time we use them. There is also a healthy pipeline of new features and enhancements. Perhaps the biggest strength of the software is the commitment from the Qualsys team to the success of their customers. Highly recommended.

The software has so many features and options that it can take a little while to set up, however the Qualsys team have offered us support to get this right for our implementations.

Thank you Rob

I love that we were involved in the design of the product for our locations. Being involved also has made it easy to adapt the product over time as our needs change or we understand a function better. It has worked great for us on documentation control and non-conformances.

I least like the need for help in setting up some of the modules. While our Service Delivery Consultant was here we did not have enough time to set up audits, work on reports or learn about analysis. Being the administrator was only part of my job and I didn't have enough time after the consultant left to learn about these modules.

Ease of implementation. Support from Qualsys staff during and after implementation. In particular, the structured process that Qualsys employ to ensure configuration is correct and meets all user requirements.

The User Interface could do with updating in our version but I believe this has been captured in the new version.

Thank you for your thoughtful review, Chris! We're over the moon you've found the structured EQMS configuration process easy and enjoyable. We are indeed updating the interface and there are lots of exciting developments we can't wait to announce! Thanks again, Emily

The audit trail that the product leaves for every issue, large and small, not only improves the process of completing audits, but also allows analysis and improvement of the company processes and procedures.

The visual interface is not completely intuitive. Lots of nested folder structures, workflows and pop ups are difficult the navigate.

On behalf of the Qualsys team, thank you for sharing your review of EQMS and our services James. We're really delighted you're seeing success with the audit trails. Audit trails are one of the crucial features to review when looking at the EQMS tools and seeing how it tracks changes and activity. We're currently updating the interface and would love to hear your feedback. Please send any suggestions to usability@qualsys.co.uk Thank you emily

Easy to use for lots of information

Setting up

Hi Adam, Thank you for taking the time to write us a review. We are delighted to hear EQMS is making your role much easier and look forward to helping you maximise your use of the system in the future. Many thanks, the Team at Qualsys.

Simple to use

Additional modules need to purchased seperately i.e CAPA, Audit etc

Hi Zaheer, Thank you for taking the time to write a review for us. It's great that you are finding EQMS simple to use and that it's helped you to prepare and meet your UKAS ISO 15189 requirements. We're always looking for opportunities to make our EQMS solution is as flexible and scalable as possible, so many thanks for your feedback. All the best, the Team at Qualsys.

The modular construction is really easy to help people understand specifically what the system can do. It's intuitive and easy to use.

I can really identify any con's that I've experienced

Wow, thank you so much for the kind review Allan - we're so happy that you've found the process of implementing our EQMS software stress free. It's really important to us that you find our service and support team proactive, and our software intuitive and easy to use. Here's to the long term! Emily & Qualsys team

Captures almost all information within company that's required for business standards Support staff react quickly and are informative

Licence costs Not easy to use for those who aren't computer literate

Thank you for writing us a review, Ruth. We're really happy you're enjoying using EQMS and have rated our support service 5/5! We're surprised that the con was licence cost as we've developed it around value. Look forward to catching up with you about this and learning how you think we could improve. All the best Emily & team

We like the simplicity and standardisation of this software, making multiple tasks and records easy to generate and maintain

A few few features still need to be added to make it better

Hi Paul, Thanks so much for leaving us a review. We're really delighted EQMS by Qualsys is helping you to improve your ISO 13485 management processes and overall improving efficiency. Please do send any feature improvement requests to info@qualsys.co.uk - our team would love to hear from you. Thanks again for taking the time to review EQMS by Qualsys! Emily