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Sovos

Sales Tax Software, VAT reporting, e-invoicing compliance

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Sovos Pricing

Pricing overview

Value for money rating

3.7

/5

17

Price starts from

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Free plan
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Free trial

Pricing details

Contact Sovos for detailed pricing information.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Disappointed

Reviewed 2 years ago

Extremely disappointed.

Pros

Pricing was lower and was told that issues were handled quickly and we would have a one-on-one person to help deal with issues that arose.

Cons

Pricing based on number of transactions, multiple times during the negotiations, we asked if only the invoice counted or if estimates, sales orders, and invoices all counted and was told only invoices. This is not true, our annual bill more than tripled for the renewal. Issues are not handled quickly, we do not have a single person to help with issues. Tax is incorrectly calculated in many states, have to do all of the legwork in proving taxability in certain states. Intelligent Reporting module does not work most of the time. Reports from GTD & Intelligent Reporting do not even balance to each other. Correcting transactions is a nightmare.

Vendor response

Thank you for taking the time to express the pros and cons of working with Sovos. As the VP of Customer Success, I greatly value direct feedback from our clients and would appreciate the opportunity to collaborate with you on the challenges you identified to ensure that we are meeting our commitments to you. It's important to note that our investment in sales tax content and our tax determination engine...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Good software for cost, frustrating help desk

Reviewed 2 years ago

Ultimately, I would not recommend Sovos Intelligent Compliance Cloud, simply because when something goes wrong, their help desk is awful to deal with. Things will go wrong with any software you choose -- it's just a fact of life. But Sovos's help desk makes any problems I run into using the software that much worse. It's a really bad experience.

Pros

The software is pretty easy to understand and has most of the features you could want. For the features it doesn't have, there is usually a workaround that you can do that will allow you to collect and report the tax the way you need to.

Cons

The Sovos help desk is abysmal. When I run into an issue, my experience has been that the help desk will prioritize closing the ticket rather than helping the customer. I usually end up fixing the problem myself for one reason or another. Usually it's because the help desk says that my problem is not actually a problem, and they will therefore not be fixing it. However, sometimes I fix the issue myself because the help desk can't figure out what went wrong to cause the issue.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Sovos

Reviewed 2 years ago

Its a very good value for medium sized businesses. The cloud application makes it much easier for our IT department to maintain.

Pros

We do like the Data Editor module of Sovos sales tax software which allows tailored customizations to our particular lines of business. The best feature for us is the management and collection of exemption certificates from customers through Certificate Manager, this is a very basic bread and butter requirement on tax departments and Sovos makes it so much easier.

Cons

We have had a lot of turnover in our Sovos team partners/analysts. It makes it hard to always get them up to speed.