Sales Tax Software, VAT reporting, e-invoicing compliance3.82/5 (17 reviews)
Pricing model: Subscription
Contact Sovos for detailed pricing information.
2 reviewers had the following to say about Sovos's pricing:
Pricing was lower and was told that issues were handled quickly and we would have a one-on-one person to help deal with issues that arose.
Pricing based on number of transactions, multiple times during the negotiations, we asked if only the invoice counted or if estimates, sales orders, and invoices all counted and was told only invoices. This is not true, our annual bill more than tripled for the renewal. Issues are not handled quickly, we do not have a single person to help with issues. Tax is incorrectly calculated in many states, have to do all of the legwork in proving taxability in certain states. Intelligent Reporting module does not work most of the time. Reports from GTD & Intelligent Reporting do not even balance to each other. Correcting transactions is a nightmare.
Thank you for taking the time to express the pros and cons of working with Sovos. As the VP of Customer Success, I greatly value direct feedback from our clients and would appreciate the opportunity to collaborate with you on the challenges you identified to ensure that we are meeting our commitments to you. It's important to note that our investment in sales tax content and our tax determination engine is second to none. Our fully staffed team of regulatory experts ensures that our solutions are up to date with the latest changes. Sales tax nexus settings can change frequently and this can impact tax calculations. However, clients have the opportunity to change their nexus settings anytime in order to meet their new business conditions. Once logged in our system, client transactions are considered audited and are reported as such without any alterations. I'd be happy to walk you through this. We are here to be your partner; you can reach out to me at email@example.com.
Likelihood to recommend: 2/10
Its a very good value for medium sized businesses. The cloud application makes it much easier for our IT department to maintain.
We do like the Data Editor module of Sovos sales tax software which allows tailored customizations to our particular lines of business. The best feature for us is the management and collection of exemption certificates from customers through Certificate Manager, this is a very basic bread and butter requirement on tax departments and Sovos makes it so much easier.
We have had a lot of turnover in our Sovos team partners/analysts. It makes it hard to always get them up to speed.
Likelihood to recommend: 7/10