TPS Cloud Axis Reviews

cloud based, no loading time, user friendly, amazing customer service

already gave suggestions to representative

Thank you for taking the time to provide feedback on our software. We are thrilled to hear that you find our cloud-based system to be fast and user-friendly, and that you have had a positive experience with our customer service team. If you have any further questions or concerns, please don't hesitate to reach out to our support team. We are here to assist you and make your experience as smooth as possible.

After growing too large for Microsoft's imaginetime, we moved on to TPS. We were very excited to have a locally stored program that is NOT cloud based (though they have that option) which is very inexpensive considering everything it provides. Their support is absolutely top notch as well. The program has a lot of widgets - we'll see how much actually gets used - but there is a lot of bang for your buck here.

The conversion from imaginetime to TPS left something to be desired, as we couldn't roll over our AR, but we could roll over our WIP.

Thank you for your positive feedback on our support team. We take pride in providing top-notch customer service to ensure your satisfaction. We understand that the program offers a wide range of widgets, and we're committed to helping you make the most of them. If you have any questions or need assistance with specific features, please don't hesitate to reach out. We appreciate your business and look forward to serving you further.

A very functional (and detailed) time tracking, billing and general practice management tool. Have significantly upgrade the UI so much better to use than even a few years ago.

Can still be difficult to pull relevant reports quickly. Editing and moving certain entries is not as intuitive as you would like.

Thank you for your review - we appreciate and value the feedback we get from our clients - we hope you have tried the new TPS Cloud Axis version that we released within the last year

After many years of using the on premise version, we switched to cloud axis at the end of last year. The transition was easy and the customer support is phenomenal - by far the best of any program we use. They listen to my feedback and promptly act on it whenever possible. Cloud Axis has simplified my job with its functionality and ease of use.

I do sometimes find it difficult to locate the report that best suits my particular need.

Thank you for your feedback! We're happy to hear that your transition to Cloud Axis has been smooth and that you're experiencing exceptional customer support. We take pride in promptly addressing your feedback and continuously improving our services. It's great to know that Cloud Axis has simplified your job and offers the functionality and ease of use you need. We appreciate your continued support and look forward to serving you in the future. We understand that finding the right report can sometimes be challenging. in TPS Axis you are able to type in the search field the name of the report you are looking for to get the best results. Can also add them to your custom favorites folder/subfolders. Our team is here to assist you in locating the report that best suits your specific need

Time, activity and expense tracking are all we are using it for at the current time. We are an old group and not all are tech savvy and struggle with these few functions.

Finding a client is often difficult in the data base and duplicates are difficult to remove.

Thank you for sharing your feedback. We understand that adapting to new technologies can be challenging, especially for those who may not be as tech-savvy. We appreciate your efforts in utilizing the time, activity, and expense tracking functions despite the initial struggles. To easily find a client in the client section you may just enter the name of the client you are looking for in the Full name search field. Also at the very top you will see a drop down box called: Active/Inactive. This should help sort down to the clients you are looking for!

We are very basic users. Time input by employees. Invoices input by me and payments input by me. The transition to TPS Cloud was very user friendly.

There are so many features that do not pertain to us. It would be helpful if I could just put as many e-mails and contacts within the Address tab of the client and not use contacts. I do not contact clients through TPS so this is not really a feature that is convenient for me.

Thank you for sharing your feedback on the transition to TPS Cloud. I'm pleased to hear that the system has been user-friendly and has eased our workflow as a team. Simplifying time input for employees and streamlining the invoicing and payment processes are significant improvements that can save time and reduce the chances of errors. A far as the contacts, we have made important improvements to our system regarding the Contacts and Email address section in TPS Cloud Axis. Emails will now be stored in the Contacts tab. We will create a ticket to has some one from support reach out and explain in detail.

I like that the interface is extremely user friendly with instructional videos available with each tab. There are also many ways to get the information that you would like to have displayed rather than just a report with a bunch of irrelevant data. We certainly have a strong handle on the business thanks to the reports available with TPS. In addition to this, [sensitive content hidden] has always been quick to offer thorough solutions to any grey areas we have or questions that arise.

I disliked making the change from the desktop version as I was worried I would need to relearn everything but the transition was quite seamless and I couldn't be happier we made the change now!

Thank you so much for your feedback! We are glad that your transition from the desktop version to the new program has been seamless and that you're enjoying the change. It's great to know that the program is easy to use and provides all the reports you need. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

Ease of use, time management and set-up

Occasional glitches, slow loading reports

Thank you for bringing these issues to our attention. We apologize for any inconvenience caused by the occasional glitches and slow loading reports. We understand the importance of reliable and efficient performance, and we strive to provide a seamless experience for our users. To address the occasional glitches, it would be helpful if you could provide specific examples or details about the nature...

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I have had to learn a lot for myself. The videos are helpful but could be a little more in-depth. Easy to learn and access

We have an issue with it dating wrong date when invoicing. Cant change date on Progress bill etc.

Thank you for your feedback! We appreciate your input on the helpfulness of our videos and their accessibility. We'll certainly consider your suggestion for providing more in-depth content to enhance your learning experience. I apologize for the inconvenience you're facing with the incorrect date on invoices and the inability to change the date on Progress bills. Our technical team is actively investigating this issue to provide a prompt solution and ensure accurate invoicing.

It's easy to use. I am new to this as of 4 months and I find it easy to use.

I wish that it was easier to edit the tasks in Workflow Process.

We are delighted to hear that you're finding our product easy to use, especially since you've only been using it for four months. If you have any questions or need assistance as you continue to explore its features, feel free to reach out – we're here to help!

The software makes it easier to add, delete, create and everything else needed to work with our clients.The best all around feature about working with this product is your support personnel. Everyone I have worked with [SENSITIVE CONTENT] have so much knowledge and have been able to help me when my brain freezes over. Without their help I would be at a major loss trying to do my job. I can't say enough about your support staff and how wonderful they are.

That's hard to say considering I love your product. I think having your support staff call us is the biggest PLUS to the whole issue.

Thank you for your feedback on our tech support team. We're glad to hear that you had a positive experience with them and that they were able to help you fix any issues you were experiencing. Our tech support team is always here to help you with any questions or concerns you may have, and we're happy to hear that they were able to provide you with the assistance you needed. Thank you for choosing our software, and we appreciate your business.

Ease of use & support.

Some of my invoices do not print as I like them and I can't figure out how to change that.I wish there was a filter in payments that was "today" so that you could compile only those payments for one day (as it is you have to have a start date of today and ending date tomorrow which skews the report).

Thank you for sharing your feedback with us. We understand that you're facing issues with the printing of some invoices and you're looking for a way to change the format. I apologize for any inconvenience this may have caused. To address the issue with the invoices, I recommend reaching out to our support team directly. They have the expertise to guide you through the steps to modify the invoice format according to your preferences. They can provide you with detailed instructions or even offer a solution specific to your needs. We're here to help and ensure that you have a positive experience with our product!

TSP was designed for accounting firms to track time, and expenses. It's excellent when used for billings. It takes the stress out of the crucial billing process. And it's a leader in tracking team hours and processes.

There are a lot of reports, so it may take a little time to find your favorites.

Thank you for taking the time to provide feedback on our software. We are delighted to hear that your experience with our product has been mostly smooth and that you appreciate the new and updated features we have added. Please don't hesitate to reach out to us if you have any questions or concerns in the future. We are always here to help you get the most out of our product. Thank you again for your feedback and for choosing our software.

We have been using TPS for over 10 years. It's been stable, and relatively simple to use. The ability to transfer WIP is good. Tracking time is easy, and if a user wants to use the timer it is easy to start and stop. Adding time manually takes only seconds. Invoices are easy to create.

Adding new clients - the process always feel awkward, and takes just a few more clicks than it should need to. Looking up history is clumsy at times. Too many reports to wade through, although some people no doubt will appreciate the many reports.

Thanks David - we appreciate your feedback - we are always looking for ways to make our clients lives easier when using TPS. There are lots of reports in TPS - over 400 - but that is why we offer the ability to create user defined "favorite" reports so you don't have to look through the list in the future. Wile our on premise version of TPS will continue to see improvements and upgrades I am sure you are aware of the release of our new Axis cloud version of TPS

It is user-friendly and customer service is great.

There are so many reports that it is overwhelming.

Thank you for your feedback! We're thrilled to hear that you find our product user-friendly and appreciate our excellent customer service. Your satisfaction is our top priority, and we're committed to providing a positive experience for our valued customers. In the report sections you can type the name of the report you are looking for and also you even create your personal Favorite folder and sub folder. If you have any specific suggestions or ideas on how we can streamline the reporting system or make it more manageable for you, please let us know. He can always help you find the report you are looking for.!

Reports are outstanding. Support is great and very timely. Ease of use.

No online manual. YouTube videos are nice if you know where to look. If not, your fumbling around.

Thank you for your feedback! We appreciate your positive comments about our support team's timeliness and effectiveness. We're glad to hear that our service has been helpful to you. We are here to assist you in navigating through our content and finding the information you need. All of the instructional Youtube videos are inside of the program, all you must do is look for the little Youtube icon next to the action you would like to perform. If you have any specific topics or interests in mind, please let us know!

Time and Expense and Billing and Accounts Rec

Many reports available but can be challenging to determine which one to use

Dear valued customer, Thank you for taking the time to provide your feedback. We understand that navigating through the numerous reports available can be overwhelming, and we appreciate your concerns. Rest assured, we are here to assist you in finding the most suitable report for your needs. Don't hesitate to reach to help you find the reports you are looking for. You can always add your preferred reports to the Favorites Folder!

Ease of setting up. Workflow option and keeping organized. recurring

Search needs help as to be able to use multiple status to get information.

hank you for highlighting the aspects of ease of setting up, workflow options, and staying organized, particularly in the context of recurring tasks. We understand the importance of providing a user-friendly experience and facilitating efficient workflows. Our team is committed to ensuring a seamless setup process, allowing you to quickly get up and running with our service. We are committed to delivering a seamless and efficient search experience for our customers. Please contact our support staff to demonstrate how to look up any status in workflow section.

It is easy to use. Very friendly user. I am comfortable using TPS.

None that I have experienced. I have not run into any issues.

hank you for your feedback! We're thrilled to hear that you find TPS easy to use and user-friendly. Our team has worked hard to create a product that offers a comfortable and intuitive experience for our customers. If you have any further comments or suggestions, please don't hesitate to let us know. We appreciate your support!!

Very easy and understanding way to bill system.

When we are unable to access system due to errors.

Thank you for taking the time to provide feedback on our software. We are delighted to hear that your experience with our product has been mostly smooth and that you appreciate the new and updated features we have added. Thank you again for your support and for choosing our software.

I like the time tracking feature the most. It is very intuitive and easy to explain for other employees to use it. Also, there are a lot of different types of reports that I can use.

Sometimes it might be hard to delete or edit an entry if someone is working on it.

Thank you for your positive feedback! We're delighted to hear that you find the time tracking feature intuitive and easy to explain to other employees. We designed it with user-friendliness in mind, so it's great to know that it's meeting your expectations. We're also glad to hear that you're finding value in the variety of reports available. Having different types of reports can provide you with valuable insights and help you make informed decisions.

Time management, billing & invoicing. The many reports available for the management of my firm.

Workflow & Due Date Management. I would like this to be easier to set up and implement. I may need more training on this part of TPS.

Thank you for taking the time to share your feedback with us. We appreciate your review and the opportunity to address your concerns. Sorry you had issues getting started with Workflow. A support specialist will be reaching you to help implement it. You will see it is very easy to use : )

[sensitive content hidden] is super helpful and makes the process of using TPS cloud a breeze. She always solves every issue I have or just general questions. Super grateful for [sensitive content hidden]!

Workflow can be a little better, other than that it is a great software.

Thank you so much for your kind words! We're thrilled to hear that you find our customer service representative helpful and that using TPS Cloud has been a breeze for you. Providing exceptional support and solving any issues or questions you may have is our top priority. We truly appreciate your gratitude and look forward to continuing to assist you. Thank you for your feedback! We appreciate your positive assessment of our software. We acknowledge your suggestion for improving the workflow and will take it into consideration as we continuously strive to enhance our services. We will be releasing by month end , a new design for workflow that should be a lot easier to implement. We will be letting you know by email when its available.

I mostly enjoy the helpful videos as we learn to use this new software. I also appreciate the kind customer service I have received when sending in tickets for assistance. [sensitive content hidden]was so helpful and kind and I plan to continue communicating with her for further assistance.

We are unsure of any issues at this time.

Thank you so much for taking the time to leave us a review. We truly value your feedback and we're delighted to hear that you're enjoying our helpful videos and finding them beneficial in learning to use our new software. We strive to provide excellent customer service, and we're thrilled to know that our team has been able to assist you effectively when you reached out for help.

Keeping track of hours, customer support.

When you mark something down, it allocates the discount accross all WIP, so you can't see an employee's true performance.

Thank you for taking the time to share your feedback with us. In this case you will be able to allocate the mark up or down by using the detail bill option in the billing section!