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MRI Software Logo
MRI Software
4.3
(80)

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Cloud-based real estate and investment management software

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(7)

MRI Software Pricing, Features, Reviews and Alternatives

MRI Software product overview

What is MRI Software?

MRI Software is a provider of real estate software applications and hosted solutions, offering a flexible technology platform and connected cloud-based ecosystem. Designed to meet the diverse requirements of real estate owners, operators, occupiers and investors, MRI’s products span areas of property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets. A suite of available solutions includes Platform X, MRI’s flagship SaaS suite that centralizes property data with secure Single Sign ON (SSO) support to deliver access across a range of integrated modules. Financial accounting, real estate lifecycle management, automated residential and commercial leasing, retail, leasing CRM support and tenant portal provision all feature along with reporting and analytics capabilities.

Key benefits of using MRI Software

• MRI Software provides an "open and connected" online, SaaS-based platform of real estate management solutions that are designed to be flexible enough to meet the requirements of property brokers, agents, investors, operators and owners within corporate or residential sectors.

• MRI’s lease management solutions include MRI Lease Flow that incorporates a CRM which automates the leasing process by centralizing lease data collection and management within a single location.

• Integrated online property management portals are available, including Tenant Connect for giving tenants access to personal account information, plus Resident Connect for paying rent, viewing statements and raising service requests.

• MRI FM for facilities management covers preventative maintenance planning with asset tracking and management features supported by mobile solutions for iOS, Android and Windows devices.

• MRI Workspeed is an end-to-end real estate operations management app available for iOS and Android, offering service request creation and dispatch tools for property managers, engineers and tenants.

• Reporting capabilities include MRI's AnalytiX Portal built on data visualization software Tableau to provide visual analytics, on-demand dashboards, ad hoc analyses and collaborative insights – optimized for secured access across mobile devices.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Phone Support
Knowledge Base
Email/Help Desk
Chat

Training options

Webinars
In Person
Documentation
Live Online
Videos

MRI Software features

Functionality

4.2

/5

80

Total features

115

10 categories

Most valued features by users

Contact Management
Reporting & Statistics
Activity Dashboard
Alerts/Notifications
Third Party Integrations
Data Import/Export
Document Storage
Reminders

MRI Software users reviews

Overall Rating

4.3

/5

80

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.07/10
Rating distribution

5

4

3

2

1

36

35

7

0

2

Pros
I like the software because it is easy to use and implement. But the greatest benefit in my mind is the customer support and customization that is available.
MRI has a great vendor partnership that allows the vendor to seamlessly integrate their software with MRI's databases. You get the best of both worlds.
I've had CallMax/MRI on my multi site properties for years, I love the option of texting and emailing blasts to residents and pricing is very reasonable. I like the automated answering service too.
Cons
I have requested a Subject Access Report which they have totally ignored and are the most rude, arrogant and unhelpful company I have ever had the misfortune to deal with.
I doubt MRI will reduce annual cost to make up for the loss of a program that we are receiving and paying for with the current software. Billing detail could be clearer.
The call back feature that blocks the personal number is only available in the emergency maintenance mailbox. All other mailboxes it shows the phone number.

Overall rating contenders

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Benjamin S.

Coordinator

Real Estate, 51-200 employees

Review source

Overall Rating

MRI Software Makes Our Business Run

Reviewed 3 years ago

Transcript

Benjamin S.: Hi, my name is Benjamin. I'm a marketing coordinator in the real estate slash multi-family...

RB
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Richard B.

Government Administration, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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MRI SOFTWARE - REVIEW FROM PUBLIC HOUSING PERSPECTIVE

Reviewed 4 years ago

MRI is always willing to listen to what we would like to do. They see if their software can adapt to our "wish list" of changes. MRI has involved the users to come up with screen design and software design to help make our jobs easier and the software better.

Pros

Our previous software vendor, Tenmast, was purchased by MRI. Seeing what software was being developed for the Public Housing arena was great. Many features of MRI's current real estate software is being incorporated into our existing software and new products are coming out. MRI has a great vendor partnership that allows the vendor to seamlessly integrate their software with MRI's databases. You get the best of both worlds. A vendor's software that works against your core business software. The vendor selection is fantastic. MRI has also rolled out new features for the Public Housing market that is helping us get our jobs done better and faster. We can't wait for the newest software to come out.

Cons

We have not been able to take full advantage of the MRI software as this is being worked on now. The release date is not until sometime in mid 2021. I see so many features in MRI plus their reports that I could utilize now but must wait.

Vendor response

Thank you for your excellent review, Richard! We are excited to welcome you to the MRI family. We are happy to hear the partnership we created with Tenmast has been beneficial for you and we look forward to increasing our capabilities and growing our relationship with you and your team!

CK
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Colleen K.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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MRI Software Review

Reviewed 4 years ago

We have a fairly small real estate company. We only do commercial properties in MRI currently (not multi-family yet). We decided to start using MRI upon forming the company knowing we were growing rapidly. We only have about 250 commercial leases so the total software cost is probably expensive on a per lease basis but it is well worth having it in place now instead of using something cheaper and then having to do a large complex implementation. My overall experience with MRI is positive and would recommend to anyone in the industry.

Pros

Been a user of MRI for many years. I implemented it twice at two different companies but have used it at three companies. I have used web and windows version. I like the software because it is easy to use and implement. But the greatest benefit in my mind is the customer support and customization that is available. MRI has always been very responsive to helping me address my needs whether it be an issue with the software, a mistake I made or a customization question.

Cons

I wish the communication center was quicker. We use the web version and sometimes the reports take several minutes to become available and sometimes the messages don't appear at all and we have to logout and get back in to reset.

Vendor response

Hello Colleen, Thank you so much for taking the time to leave us a great review! We are happy to hear you have used MRI Software in your various positions and enjoy our stellar customer support! We look forward to working with you for many more years to come!

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Helena R.

Real Estate, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Detailed Financials

Reviewed a year ago

For the needs of the company at the time, it was a great solution. However as we evolved, we realized we needed something to help us grow with the times.

Pros

MRI was a bit more financial intense than other softwares we use. We had a basic version of MRI and the ability to control exactly where money went was nice but took more time than needed.

Cons

Everything was a process. There were so many steps to every thing. It took more time to accomplish some tasks than was truly necessary.

BS
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Ben S.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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MRI Software Makes Our Business Run

Reviewed 3 years ago

Overall, MRI Software makes our multifamily, commercial and accounting silos run smoothly, as it has been ingrained in our business processes for well over a decade. While it can be difficult to get working integrations, as well as the overall license cost being at the highest end of the industry, we can't envision using any other property software in the near or long term.

Pros

The majority of our employee base has been trained on one or more MRI Software products, so just on familiarity and knowledge-base alone having MRI is an absolute must. The amount of modules available for almost every business process there is in our industry is a huge plus. MRI Software is willing to develop/integrate with pretty much any partner out there for a price, which is great. The reports available in MRI are unmatched with any other software we've seen in this space. Support is great and highly knowledgable.

Cons

MRI Software is at the highest end of pricing in the industry. The software is complex and not the easiest to learn. While they are willing to integrate with a wide variety of partners, they can sometimes put the cart before the horse with these, meaning their Development teams tend to roll an integration out without fully testing or anticipating potential issues.

MP
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Melissa P.

Real Estate, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Manage Your Investments - The Right Way

Reviewed 4 years ago
Pros

I love that MRI Software allows your to be the owner of your own product. As an Admin and End User, you are in control of the way your data is updated and portrayed even to 3rd party investors. The software allows you to customize and choose your own modules and experience.

Cons

Due to the ever growing nature of MRI's business, there are always updates and new modules to implement or test. While this is exciting and change is inevitable in any software, it can also be overwhelming and chaotic/rushed at times.

Vendor response

Hello Melissa, Thank you so much for taking some time to leave a review! We appreciate your kind words and are happy to hear you love the flexibility our software provides and they ability to customize of our software to fit your needs! We hear you loud and clear regarding the ever-growing nature of our business and will take your comments to improve this.

MRI Software FAQs

Q. Who are the typical users of MRI Software?

MRI Software has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does MRI Software support?

MRI Software supports the following languages:
English


Q. Does MRI Software support mobile devices?

MRI Software supports the following devices:
Android, iPad, iPhone


Q. Does MRI Software offer an API?

No, MRI Software does not have an API available.


Q. What level of support does MRI Software offer?

MRI Software offers the following support options:
24/7 (Live rep), FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk, Chat

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