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MRI Software Logo

MRI Software

Cloud-based real estate and investment management software

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MRI Software Pricing, Features, Reviews and Alternatives

MRI Software product overview

What is MRI Software?

MRI Software is a provider of real estate software applications and hosted solutions, offering a flexible technology platform and connected cloud-based ecosystem. Designed to meet the diverse requirements of real estate owners, operators, occupiers and investors, MRI’s products span areas of property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets. A suite of available solutions includes Platform X, MRI’s flagship SaaS suite that centralizes property data with secure Single Sign ON (SSO) support to deliver access across a range of integrated modules. Financial accounting, real estate lifecycle management, automated residential and commercial leasing, retail, leasing CRM support and tenant portal provision all feature along with reporting and analytics capabilities.

Key benefits of using MRI Software

• MRI Software provides an "open and connected" online, SaaS-based platform of real estate management solutions that are designed to be flexible enough to meet the requirements of property brokers, agents, investors, operators and owners within corporate or residential sectors.

• MRI’s lease management solutions include MRI Lease Flow that incorporates a CRM which automates the leasing process by centralizing lease data collection and management within a single location.

• Integrated online property management portals are available, including Tenant Connect for giving tenants access to personal account information, plus Resident Connect for paying rent, viewing statements and raising service requests.

• MRI FM for facilities management covers preventative maintenance planning with asset tracking and management features supported by mobile solutions for iOS, Android and Windows devices.

• MRI Workspeed is an end-to-end real estate operations management app available for iOS and Android, offering service request creation and dispatch tools for property managers, engineers and tenants.

• Reporting capabilities include MRI's AnalytiX Portal built on data visualization software Tableau to provide visual analytics, on-demand dashboards, ad hoc analyses and collaborative insights – optimized for secured access across mobile devices.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Phone Support
Knowledge Base
Email/Help Desk
Chat

Training options

Webinars
In Person
Documentation
Live Online
Videos

MRI Software features

Functionality

4.2

/5

73

Total features

123

11 categories

Most valued features by users

Contact Management
Document Management
Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Data Import/Export
Third Party Integrations
Document Storage

MRI Software users reviews

Overall Rating

4.3

/5

73

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.09/10
Rating distribution

5

4

3

2

1

34

32

6

0

1

Pros
I like the software because it is easy to use and implement. But the greatest benefit in my mind is the customer support and customization that is available.
MRI has a great vendor partnership that allows the vendor to seamlessly integrate their software with MRI's databases. You get the best of both worlds.
I've had CallMax/MRI on my multi site properties for years, I love the option of texting and emailing blasts to residents and pricing is very reasonable. I like the automated answering service too.
Cons
I have requested a Subject Access Report which they have totally ignored and are the most rude, arrogant and unhelpful company I have ever had the misfortune to deal with.
I doubt MRI will reduce annual cost to make up for the loss of a program that we are receiving and paying for with the current software. Billing detail could be clearer.
The call back feature that blocks the personal number is only available in the emergency maintenance mailbox. All other mailboxes it shows the phone number.

Overall rating contenders

Overall Rating

MRI Software Makes Our Business Run

Reviewed 2 years ago

Transcript

Benjamin S.: Hi, my name is Benjamin. I'm a marketing coordinator in the real estate slash multi-family...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Vendor management and reporting for over seven years

Reviewed 4 years ago
Pros

I like that MRI interface is user-friendly and the reports are easy to run. I also like that the reports can be exported to PDF as well as Excel spreadsheets.

Cons

Since my company has been using the web-based version of MRI, MRI X, it has increased the start up time. When before it took a couple of seconds for the program to load, it can take up to 1-2 minutes for it to load now. Not too bad, but it can seem like forever when you need to run a report or enter a new vendor in a rush.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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MRI is very easy to use!

Reviewed 2 years ago

I like this platform loads better than OneSite because of the ease of access of information and reports

Pros

I like that it is easy for first time leasing agents to navigate.

Cons

lead tracking could use a bit of an update

Vendor response

Hello Brittany, Thank you so much for your kind review! We are happy to hear you enjoy our easy user experience and interface! It is great to know that is ultimately why you chose to switch back to MRI Software. We look forward to many more years together!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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MRI Software is Great

Reviewed 8 days ago

Overall, with MRI software, we are able to run a successful property management company.

Pros

I really like there Central Overview Screen. This screen shows you all of the important information you need, in a quick and easy to read with great graphics. You can make custom reports with queries, which is extremely helpful in making business decisions. I use MRi software for all of my property management needs. I really like that it is a cloud software, so no matter where i am, i can log onto their software.

Cons

Some older residents complain about the online rent payment program, but i believe that is human error

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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MRI Software

Reviewed 3 years ago
Pros

Offers a lot of tools that we need for our daily accounting.

Cons

Constant bugs, updates, only select support staff seems to know what they're doing when we have to call in.

Vendor response

Hi Michelle, I'm glad that you've been able to use our tools for some of your daily accounting tasks! I am sorry to hear that you've had a less than stellar experience with our support. One of our core values is "Strive to Amaze" and I hate to hear that we haven't met that expectation for you. Could you please shoot me a quick note with your email address and phone number? I want to make sure all of your issues are resolved. I can be reached at matt.harrell@mrisoftware.com. Best, Matt Harrell Marketing Manager MRI Software

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Taking the next step in productivity

Reviewed 2 years ago

Overall, I am very pleased with MRI. It has streamlined our processes and protocols. We are much more efficient.

Pros

The software makes it easier to see our company as a whole. With multiple entities it was cumbersome to continuously jump back and forth between opening company files. Everything now is just a click of the button. I have real time data to work with and it has made my team much more productive in our daily tasks.

Cons

The implementation was not the best. The training process was a little difficult with doing things via web training, etc. I feel like there is so much more that MRI can do for us that we do not know about. I learned about certain items from other webinars since our implementation and have had to go back and set them up on my own. The trainers also do not have accounting knowledge so when you ask something accounting related it sometimes gets lost in translation.

Vendor response

Hello Tenille, Thank you so much for taking some time to leave us a stellar review! We are very happy to hear your are pleased with our software an enjoy our user friendly interface. We take your feedback regarding training seriously and will be in contact with you and your team to better serve you as a valued partner! Here's to many more years working together!

MRI Software FAQs and common questions

Q. Who are the typical users of MRI Software?

MRI Software has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does MRI Software support?

MRI Software supports the following languages:
English


Q. Does MRI Software support mobile devices?

MRI Software supports the following devices:
Android, iPad, iPhone


Q. Does MRI Software offer an API?

No, MRI Software does not have an API available.


Q. What level of support does MRI Software offer?

MRI Software offers the following support options:
24/7 (Live rep), FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk, Chat

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