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QAlert
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Citizen request management solution for local & county gov
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QAlert - 2026 Pricing, Features, Reviews & Alternatives
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QAlert overview
What is QAlert?
QAlert is a web-based enterprise citizen request management (CRM) solution used by local and county governments and 311 call centers to track, log, and manage the life-cycle of non-emergency requests, concerns, and complaints. Used by over 300 clients nation-wide to improve citizen service, increase efficiency, re-engineer processes, and measure performance.
Complete with components for staff and citizens to facilitate issue resolution and promote citizen engagement, QAlert is utilized in local and county government offices serving as few as 1,700 citizens and in as many as 2 million. Pricing is based on population and our clients are never charged for updates to the software. QAlert supports requests submitted via phone call, app, email, web, tweet, or text, clients are able to customize QAlert to meet the needs of their citizen service initiatives.
Since 1998, we have worked hard to earn and maintain our strong reputation for successful, affordable, and timely implementations. We continually add new features and update our software at least twice a year. By listening to our customers, we can also incorporate their most dynamic and beneficial ideas - all while offering unparalleled education and support services.
Key benefits of using QAlert
- Resident Self-Serve Portal: Allow residents to submit a request, check the status of an existing request, or browse the knowledge-base right from a branded portal.
- Robust Reporting: Interactive reporting dashboards allow staff to use reports to identify trends and make educated decisions.
- Automated Notifications: QAlert makes it easy for everyone to stay in the loop through automated routing, escalations and notifications.
- Companion iPad App: Eliminate paperwork, increase efficiency, and shorten response times with the QAlert Mobile iPad app for field staff.
Starting price
per year
Alternatives
with better value for money
QAlert’s user interface
QAlert reviews
Overall rating
4.5
/5
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- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.17/10
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QAlert's features
Features rating:
QAlert alternatives
QAlert
Starting from
10800
Per year
Freshdesk
Starting from
19
Per month
Bitrix24
Starting from
61
Per month
Zoho Desk
Starting from
20
Per month
QAlert pricing
Value for money rating:
Starting from
10800
Per year
User opinions about QAlert price and value
Value for money rating:
QAlert integrations (5)
QAlert support options
Typical customers
Platforms supported
Support options
Training options
QAlert FAQs
QAlert has the following pricing plans:
Starting from: $10800.00/year
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of QAlert?
QAlert has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does QAlert support?
QAlert supports the following languages:
English, Spanish
Q. Does QAlert support mobile devices?
QAlert supports the following devices:
Android, iPad, iPhone
Q. Does QAlert offer an API?
Yes, QAlert has an API available for use.
Q. What other apps does QAlert integrate with?
QAlert integrates with the following applications:
Trimble Cityworks, eFeedback Manager for Public Agencies, VUEWorks, Citizenserve
Q. What level of support does QAlert offer?
QAlert offers the following support options:
24/7 (Live rep), Phone Support, Email/Help Desk, Knowledge Base