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Axxess Home Health Logo
Axxess Home Health
4.1
(313)

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Web-based home health software with multiple integrations

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(3)

Axxess Home Health Features

Features Summary

Functionality

4.0

/5

313

Total features

16

2 categories

Axxess Home Health features

Billing & Invoicing
Calendar Management
Care Plan Management
Claims Management
Compliance Management
Customizable Reports
Electronic Signature
Live Chat

Common features of Home Health Care software

API
Activity Dashboard
Activity Tracking
Appointment Management
Assessment Management
Automated Scheduling
Billing & Invoicing
Calendar Management

Screenshots

Contenders comparison

Functionality

4.0

/5

313

Price starts from

ic-pricetag

No pricing info

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Total Features

16

Unique features

  • Live Chat

  • Compliance Management

  • Payroll Management

  • Scheduling

Functionality

4.4

/5

2.5K

Price starts from

29

Per month

visit website

Total Features

119

Features in Common

9

Unique features

  • Physician Management

  • Patient Scheduling

  • Graphical Data Presentation

  • Initial Assessments

Functionality

4.5

/5

534

Price starts from

119

Per month

learn more

Total Features

30

Features in Common

4

Unique features

  • HIPAA Compliant

  • Reminders

  • Claims Scrubbing

  • Coding Assistance

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Axxess Home HealthvsWellSky Personal Care

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Reviewed 11 years ago

Our company is a commonly owned group of home health and hospice providers located all across Texas. Because we were not pleased with all the double data entry and lack of features and functions provided by our previous provider, the company assembled a team of 16 home health agency software systems users: from the markets where we conduct agency operations, composed of each agency role; i.e. intake...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Zoey Health Services Report/Experience With Axxess.

Reviewed 5 years ago

Let me share my recent experience with you.My biller does not know that medicare has new measures on home Health Agencies now on 'Rap Suppression'. Axxess billing dept.,put one of my patients on Rap Suppression by name Elnora Jones due to over late rapping. That not withstanding, a repeat late rap on the same patient occurred again and medicare implemented rap suppression.This is why I am demanding a refund and termination of their contract whether I breached the contract on not. I am still with Axxess home health system but not with billing dept. Axxess billing dept.does not have good reputation, if nothing is done to correct them, it is going to affect Axxess in general because 3 of my friends pulled out of axxess because of how the billers handled their problems.

Pros

Axxess is a complex organization big enough to contain almost everything required for a smooth running of Home Health Agency. Supper customer service ready to talk to you 100 times a day solving problems with happiness. There staff takes correction without frowning, makes amend their mistakes without victimizing there customers. In fact, this is a good quality with Axxess staffs they know that "Your customer is always right". I am talking with experience. Where I have problem is the " Billing Department".

Cons

The Billing department has to be re-structured. More experienced billers are needed, and or frequent up dates through in -service training are required of the billers to be current.Secondly, they are not suppose to be harsh and rude when addressing a frustrated customer whom out of Axxess billers mistakes and in-experience made the customer loose money.This bad attitude to work makes them not to realize their mistakes and carelessness so they are not ready to change quite unlike Axxess software staffs. Obstructing business cash flow is dangerous.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great software for a low price!

Reviewed 7 years ago
Pros

Ease of use! I also like the help tool it is very useful in the orientation of new employees.

Cons

Visit verification does not always work for our clinician. We have a lot of complaints that they are unable to obtain a signature especially on iPhones(and we are now charged for a service that does not always work). I have had at least 3 occasions where their server was down and we were not able to access patient information. When I called in all they could offer me was to have all charts printed just in case situations like this occurred. I wasn't to pleased with this because if I wanted to have manual charts I would not have computer charting. It has to be a better back up plan or something different they can do to ensure chart access at all times

Vendor response

Dear Aneesha, Thank you for taking the time to write a review of your experience with Axxess. We truly value customer feedback and always seek to give our customer’s the best experience possible. We will have one of our success coaches reach out to you to assist with the EVV. Issues such as these might require you to upgrade your mobile operating software. Thousands of agencies like you trust our user-friendly software to grow their business and focus on patient care. Our philosophy is to focus on our customers at all time and your voice matters. Thank you for choosing Axxess! Sincerely, Your Friends at Axxess

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Needs Improvement

Reviewed 5 years ago

Overall, We are happy users of Axxess and they have been a great EMR partner. If they could just institute more frequent updates to the basic functionality to make the software even better and more thoughtful I would then be able to give a 5-Star review.

Pros

Windowed environment provides intuitive ease of use, anyone that is familiar with the basic operation of a Windows or Mac computer will find it easy to learn to navigate Axxess. However, Some basic functionality is lacking enough to be more than just an aggravation. Axxess training videos are excellent and much appreciated.

Cons

Orders Manager - With CMS, and Managed Care payors strict guidelines about timely signatures, the lack of document age, as well as the ability to easily document attempts to have documentation signed is a major flaw causing the need to build an outside tracking system which needs to be reconciled daily. Billing Manager: Batch remittance feature would be nice for managed care insurances. Ability to...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great for billing and charting transparency

Reviewed 5 years ago

Please build a notes functionality that is reportable for Billing. We would also benefit from a reporting function for the Stick notes AND the Status Names from Activity Logs. Also, please build a CRM that links to the patients, Physicians and Referrals! This will help us keep the tracking of patients or referrals in one place. Keep up the Great Work!

Pros

Simple to use and mostly intuitive. A good tool would be to have a curriculum / test for each module "How to complete and OASIS ' based on their permissions. This shows the Administrator that a new / current employee is competent in completing such a task.....Video, then test, where they need to pass 80%. if not, the employee stays on 'probation'. Of course you can give the administrator to wave the testing and let them 'wing it' at their peril.

Cons

Need deeper reporting functionality that enables the Administrator to understand what steps, employees are delaying the OASIS, RAP and Final process. We need a report that becomes a checklist of steps needed to complete for each patient's claim.....by insurance, by task, tied to the RAP/Final status, tied to an ability to input contact withe the RN's for Tasks and MD's / MD offices for Orders.....i.e., 'Contacted dr Jones 5/4, sent 2nd fax of order 5/27, Office closed for holiday 6/2-9.' Agencies more transparency as to what is holding up a RAP or Final and an ability to simply report this graphically / metrically with team members. Keep up the great work!

Overall Rating
  • Value for money
  • Ease of use
  • Features
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Very Poor Product Very Poor Service Do Not Recommend

Reviewed 3 years ago

This is the worst experience and has cost our company citations, money, employees, revenue, time, and much more. Please really do your research. They also have many "add on's" they get you with them then say oh yeah you have to pay extra for that! buyer beware. This company has very poor ethics and is managed and run poor. The CEO is obviously not interested in good business but only bottom line. We have contacted our attorney and the OIG, as well as BBB and Attorney General. It will be a long process but worth it to expose these poor practices.

Pros

There is truly nothing good to say or recommend. This product is a failure at every end. We have a lot of empty promises and tons of people who don't even understand their own product that say they will fix the issues and never do.

Cons

The software does not integrate with itself. They make multiple updates daily and do not tell the users and the updated to not function and make other parts of the system fail. We are not able to train anyone on the updates because we are never told about them. When we call customer service the people there don't know how the system works and every single time we are told "it's the browser you are...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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We have used Axxess since April, 2015.

Reviewed 6 years ago
Pros

Ease of use for clinicians- have had no complaints. There is a lot of good information availalbe through the on-line support. We have had very infrequent software problems, and when they did occur, they were fixed quickly. The ability to create the careplan as you go through each system is a nice feature. The alert for therapy re-assessments due is helpful. As far as price, Axxess has a nice option to be able to pay per user. Overall, I am very happy with Axxess, and I have used many different home health software companies over the years.

Cons

We would appreciate the ability to create agency-specific documents. There are some very useful reports that could be included- specifically, patients per diagnosis and improve/decline on outcomes with D/C OASIS. There are some places on the OASIS where there are a limited number of characters allowed and/or no comment section (such as GU system). It would be greatly appreciated if Axxess would send notices when there is going to be a software change. The latest change on documenting immunizations is not user-friendly at all, because if you don't know the date of the immunization, you cannot document- it is rare that a patient knows the exact date of their vaccinations. The billers are not happy with this software's ability to manage insurance cases.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good starter

Reviewed 3 years ago
Pros

I like the layout of charts. It looks simple and nicely organized. It's easy to schedule visits, and review the record of each discipline. Axxess has tried hard to respond to the change of regulations and modified the format of the documentation to meet the requirement. They have offered more webinars lately to educate users. They also have CAHPS services as well. They automatically generate the list of patients and send out the survey. It's convenient. You can also see the details and review the report.

Cons

I have a feeling that their help center doesn't have enough staffs. When you call them, it takes time to be connected with the representative. You can create a ticket for the issue you have, but it also takes some time to resolve the issue. With the recent updates, there were glitches. I informed Axxess and they are working on it. However things are not resolved yet. The fee for Axxess CAHPS service is higher than I used to pay to the previous vendor.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Leaves very little to be desired.

Reviewed 6 years ago

From installation to setup to educating our staff on how to use Axxess, and every step in between, Axxess has been wonderful to work with. Like with every software, you'll need to get used to some things, but once you master the system, it's nothing but smooth riding. You can customize everything from notes to pay rate on the different type of visits. Scheduling is a breeze, and billing is exceptional. QA process recently got a wonderful upgrade and has been most helpful. Thank you for creating Axxess.

Pros

It is easy to use. You can open and work on multiple windows at once (unlike others).

Cons

Print cue is complicated. Requires multiple clicks to get where you need to go.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Therapy staffing company for Canyon Creek Home Health

Reviewed 7 years ago
Pros

Its easy to use and simple. Some of your webinars are quite useful. Thank you for this.

Cons

1)Why, Why WHY do you send so much marketing information to us?? We like the software fine. We already pay for it. Why do you think you need to sell it even more? 2) THIS: I've been doing some chart reviews and noticed a few things from my PT's notes. Daily note issues: No place to add narrative under Homebound Status. Several of our companies have had audits and been dinged for this when clinicians...

Vendor response

Dear Clay, Thank you for taking the time to write a review of your experience with Axxess. We truly value customer feedback and always seek to give our customer’s the best experience possible. We will have one of our success coaches reach out to you to assist with the issue you are experiencing. Thousands of agencies like you trust our user-friendly software to grow their business and focus on patient care. Our philosophy is to focus on our customers at all time and your voice matters. Thank you for choosing Axxess! Sincerely, Your Friends at Axxess

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Poor Customer Service for Return Calls

Reviewed 6 years ago

I like the feel and energy of the company.

Pros

Ease of use and features. Weekly training is very useful for new employees. Great support during and after Hour calls upon call in.

Cons

Too many individual report tools that are not integrated. Can't print staff patient load. Schedule list all visits for that staff then you have to go in and delete repeated patients. Horrible customer service when it comes to return phone calls and specific issues with billing. Staff ignore and fail to return calls period. Seems like that the culture of dealing with clients with problems with software. Updates to software with no instructions on changes for new process. Billing insurance companies on Axxess needs work.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Seamless

Reviewed 5 years ago

The product is the absolute best I have found. Customer service most generally answers in 30 to 60 seconds, and 99% of the time solves my issues then and there. We are very pleased and have been courted by the "K" people, but we will stay Axxess!

Pros

Ease of use, very user friendly. New clinicians require a short time in training as it is very logical. Axxess offers a complete and concise answer to Cost Reporting and Quarterly Reviews. Our clinicians use the tablet and mobile apps and are able to complete the visit note, orders or find information immediately. As Administrator, I am able to run reports frequently to assist with payments, visits, financial, billing and many others that are essential to my position.

Cons

Some reports could be customized a bit but I can't think of anything serious. A little difficult for clinicians to use Electronic Visit Verification and was the only thing I have ever asked Customer Service to explain that the agent was not able to do so. But, we need real signatures according to our consultants, so that is very minor.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AXXESS is by far the most user friendly EMR for both nursing and office

Reviewed 5 years ago
Pros

Ease of use for nursing, billing and scheduling. The number of reports available to run is outstanding. Nurses love the app for their phones, everything is at that fingertips. AXXESS is ahead of the curve in technology with the announcement of AXXESSCARE - I do believe this will truly change health care and it's delivery providing excellent care to patients with a decrease in workload on office staff. I am proud to be a part of this exciting company!

Cons

Need to be able to customize - I am agency that deals with commercial insurance and workman's comp patients and our choices of OASIS is very limited.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Need Updates

Reviewed 5 years ago
Pros

System is User Friendly for the most part. Provides a lot of reports (would be nice to custume some agency specific reports) Wide variety of customizable Templates

Cons

Need central calendar with interactive ability to move patients between staff without having to "reassign" each patient one by one. Need a form of "progress towards goals" documentation with use of clinical pathways/nurses notes/yTherapy notes Biiling for other pay sources than Medicare should be simplified Forms should be more customizable. Upcharges for every improvement that should be made anyway (i.e offline charting, visit verification, billing, CAHPS)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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This reviewer only left a rating

Reviewed 10 years ago

Our agency consists of a main office as well as a branch office. We serve all types of patients. We began searching for another software after realizing that adding the point of care aspect of Allscripts would be very tedious and costly. We looked at several different home care software solutions before choosing Axxess Agencycore. We spent time carefully looking at all aspects of the software. Our...

Pros

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Cons

No cons were added to this review

Overall Rating
  • Value for money
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The most horrible product, customer service, and people to have to actually work with in the industry and I have been in it for 20 years!

Reviewed 5 years ago

This company has cost our company significant revenue loss and cost us the loss of employee's and we have gotten cited on deficiencies from State audits due to the incompetence of this companies obvious lack of experience and intelligence in this area of healthcare. This company and it's employees also have the attitude that they know better than the client what the client needs, they don't want to...

Pros

No pros were added to this review

Cons

This product is not even adequate. Our hold time on 1/29/2018 was 3 hours and 15 min, on 1/24/2018 it was 1 hour 45 min on 1/22/2018 it was 2 hours 10 min and this goes on and on. I have personally left over 20 messages asking a supervisor to call me back and not one single call to address this issues of not able to bill, not able to complete nursing notes, glitches in the wound note, errors everywhere and no one cares. WARNING stay away from this product they DO NOT CARE about any client and they do not have the resources to run a competent company. BEWARE!!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My good Experience with Axxess

Reviewed 7 years ago
Pros

User friendly. Customer Service is Super Fabulous. They answer your call, email, text anytime. This is the program that helps me to make the home health care services an organized, compliant and most of all I can go anywhere and still I can monitor the business even I am in different location. Convinience and dependability is outstanding

Cons

I love everything included. I utilize all of it and helps me in many ways to understand what is going on in the companies I manage as the Consultant to many agency for start up or on going with Medicare certified agency. the least I like is too much texting informing us of what is new in the program.

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  • Ease of use
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Terrible Customer Service - Too Many Changes - No Training

Reviewed 5 years ago
Pros

At the moment, nothing! It used to be a good company. When we opened our doors in 2014, the customer service was great, although we had to train ourselves on the system. No one completed trainings via computer, at our facility, etc.

Cons

EVERYTHING! All the changes have been too many at one time. There are too many non-working, non-functional parts to the system. It should not have been released in January, if it wasn't ready for the public. It is now March and the changes are still being made (actually some that are made are going back to the way Axxess worked previously). We have lost nurses due to the fact that Axxess system was...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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8 year experience has been great with much ease of usage and software always stays compliant with regulatory.

Reviewed 4 years ago

Keep up the excellent work in updating the software for compliance.

Pros

Oasis, SNV note format always keeps in compliance with regulatory, and very easy to use. Plan of care stays in compliance as well keeping everything needed on a easy to read format.

Cons

Report center could be a little better. Commonly used reports such as employee payroll, weekly schedules, census by physician etc etc. could be a bit more user friendly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AXXESS DDE ASSISTANCE

Reviewed 7 years ago
Pros

USER FRIENDLY AND PUBLIC RELATION ASSISTANCE/CUSTOMER SERVICE IS SO GREAT AND KNOWLEDGEABLE. EVERY THING IS MADE EASIER AND SIMPLIFIED. YOU KNOW EXACTLY WHAT YOU BILLED AND HOW MUCH WAS MADE FOR THE CERT PERIOD: WHETHER YOU ARE LOSING FINANCE/MONEY. IT BREAKS DOWN EVERY THING, AND IT UPDATES YOU ON A DAILY BASIS. EVERY THING IS CLEAR AND IN FRONT OF YOU. NO GUESSING GAME. VERY SOPHISTICATED BUT YET USER FRIENDLY. THIS SOFTWARE MAKES YOU ABLE TO MANAGE YOUR FINANCE/ACCOUNTING DEPARTMENT MORE EFFICIENTLY.

Cons

TO BE ABLE TO SWITCH BACK TO AGENCY CORE. I KNOW CONFIDENTIALITY IS A MUST WITH YOUR COMPANY, BUT IS THE PASS WORD CHANGE WITH YOUR EMPLOYEES OKAY? SO FAR, I DON'T SEE ANY ISSUES. I HAD A CONCERN TODAY AND IT WAS RESOLVED: UPDATING MY DDE PASSWORD AND HOW TO CANCEL A BILLING.

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This software has exceeded our expectations and continues to do so.

Reviewed 7 years ago
Pros

What I like most about the software is the support and definitely the ease of use. The reporting functions is a huge benefit to me, keeping updated with all the measures necessary to evaluate the health of the agency.

Cons

There isn't anything at this time that a don't like.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Essential to what we do...

Reviewed 4 years ago
Pros

I really like the scheduling aspect of this software. Gives you lots of options without being overbearing. Easy to use functionality.

Cons

There is not an option to change a user's email on the front end. The developer has to be contacted in order to change an email address. Seems like it should be easier than this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing software which we are still not utilizing to its full extend :)

Reviewed 5 years ago

I am utterly grateful for all the amazing support personnel - knowledgeable, helpful, professional, kind, patient - ALL of the above One of the best is CeCe :) Thank you

Pros

Intuitive Broad range of business areas from an intake, referral, throughout the clinical and administrative

Cons

Lack of access to our own Raw Data Bases, therefore impossible to generate our own reports Most of the features have to be operated using mouse and keyboard - not very convenient - more should be accessible from the keyboard !!!! Time for Billing & Payroll is calculated based on EXTENDED HOURLY VISIT however it seem more accurate if it was calculated based on the Verified Visit Log

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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it's a great product but could use some better reporting.

Reviewed 7 years ago
Pros

ease of use with exceptional customer service!

Cons

that you cannot have both DDE and Regular Axxess up at the same time without timing out Regular Axxess

Vendor response

Dear Richie, Thank you for taking the time to write a review of your experience with Axxess. We truly value customer feedback and always seek to give our customer’s the best experience possible. Our software is HIPAA compliant and as such times out when inactive to keep patient information safe and secure. We will have one of our success coaches reach out to you to further assist you. Thousands of agencies like you trust our user-friendly software to grow their business and focus on patient care. Our philosophy is to focus on our customers at all time and your voice matters. Thank you for choosing Axxess! Sincerely, Your Friends at Axxess

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lots of potential

Reviewed 4 years ago

Overall great for the cost to us. Need more speed in developing commonly used functions.

Pros

Housing all of our patient and employee data in one database. Billing and payroll exports.

Cons

The clinical POC documentation and app functionality have been a long time coming. We need it yesterday.