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MatrixCare Home Health & Hospice Logo
MatrixCare Home Health & Hospice
4.2
(264)

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Scalable, connected, cloud-based EHR for post-acute

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(3)

MatrixCare Home Health & Hospice Pricing

Pricing overview

Value for money rating

4.0

/5

264

Price starts from

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Pricing options
Free plan
Subscription
Free trial

Pricing details

Contact MatrixCare for pricing information.

What users say

Really great EMR - best in functionality and overall operational/financial needs for the price.
The money the company invested in the software has easily been paying for itself.

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Reviewers who mentioned pricing said:

AH
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Amy H.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Overall Great Software for Hospice

Reviewed 6 years ago

Our Account Manager has been great! He's always quick to respond to any questions or to follow up on open ticket items.

Pros

Brightee provides an application for charting visit notes on the iPad, which allows for ease of charting in patients' homes. There are cost savings due to staff no longer using laptops that have to be maintained or serviced, and overall the system is fairly easy to learn and navigate.

Cons

There are occasional glitches in the software that causes the application to have to be deleted then re-installed, but this is not very frequent. The ability to access Brightree's AFO side in Safari is not yet fully functioning but we know eventually it will be. There can sometimes be difficulty with technical support staff understanding issues that you may be experiencing, but they will continue efforts to problem-solve until the issue is resolved.

CA
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Casey A.

Medical Devices, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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BRIGHTREE IS HUGE

Reviewed 3 years ago
Pros

User friendly, great support team, really good software for a large company.

Cons

Cost!!! These people will nickel and dime you to death! Every little "add on" is an add on to your bill. It's too big for a small company like ours. If they had a sister program that was made for a small company, that would be great. Do NOT use their program for documents!! You pay a lot and when you leave Brightree it costs to get your documents back. On top of that, you receive your docs in a way that they choose. Who knows in what form and they don't tell you.

TG
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Theresa G.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Really great EMR - best in functionality and overall operational/financial needs for the price!

Reviewed 5 years ago

Overall, LOVE Brightree as a partner with our home health agency. It's truly a partnership and our account manager exceeds expectations with responsiveness to needs and professional support.

Pros

Reports, ease of use for staff Brightree support much improved over the years and genuinely interested in meeting your needs.

Cons

Scheduling component for staff on iPad and AFO. Limitations . Slight clinical documentation limitations to meet optimal compliance areas

PD
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Pierce D.

Hospital & Health Care, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Costly but fully featured and constanly developing

Reviewed 4 years ago

Very professional group that know their product well, and are eager to help find solutions to issues that come up. Software (once setup and trained) is easy to navigate.

Pros

-ease of use for field staff (iPad App) -lots of built in reports for getting data out of the system -easy to contact support and get resolutions -constantly updating and developing enhancements to the product -constantly keeping customers up to date on reg. changes, and upcoming product changes and timelines -documentation is straight forward and easy to follow -order compliance features keep us compliant with orders when scheduling visits

Cons

-takes lots of time and training to get used to -scheduling components lacking compared to old solution -expensive compared to our old solution (we were grandfathered into a very old rate so this was just us getting into modern licensing costs) - only guaranteed 100% comparability with their Web product by using Internet Explorer (which even MS says you shouldn't use anymore!). Only about 95% of the product works in Chrome or Firefox. - lots of time spent (months before deployment) learning and setting up the product. But they have streamlined this as much as i think they can.

SM
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Shelly M.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Everything you need in one software application

Reviewed 7 days ago

MatrixCare allows all of our home health care documentation from patient care to back office administration, managing employees and billing prep to take place in one system. The amount of time spent documenting has decreased, lower the stress and increasing work/home life balance for my clinicians.

Pros

Ease of navigation with documentation designed for point of service documentation . Customer service is responsive and knowledgable.

Cons

The cost is definately something to consider. With each new added feature there comes an associated cost. Training new staff or refreshing existing staff also has an associated cost. The jump in price from 99 patient - >100 patients was shocking.

rr
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ron r.

Medical Practice, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Brightree is worth what you pay for and then some...

Reviewed 5 years ago

Brightree is a good program and the customer service is good if you have a good backround in billing. The program is a bit overwhelming if you haven't done this type of work before.

Pros

Easy to operate platform that makes sure the claims submitted go in right the first time. The reporting system is good and fast to alert you if the id# is bad or a DOB is not right. It saves time and money.

Cons

The price is a bit high for smaller providers but you get what you pay for. The investment is high but over the long haul it pays for itself.

AR
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Anonymous Reviewer

Verified reviewer

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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AR Manager

Reviewed 4 years ago
Pros

Good for sales order processing. Technical Support is excellent. All very knowledgeable about the deficiencies with this software. You will get to know all of them well because you will call them often!

Cons

Worst system for AR that I have used in 30 years experience in AR Management. Cannot track patient statements for early out agencies. Lengthy pick up and exchange process if you need to change insurance. No recalculation of claims when price table is updated. Each claim would have to be manually pick up and exchange. Revenue Cycle Worklist does not act like workqueue's in that a person must manually assign account each day. No productivity reporting with Revenue Cycle Worklists. On and on and on. If you want to hire several more FTE's, take on multiple manual processes and collections is not important to your company, this software is for you!

PM
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Pam M.

Hospital & Health Care,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Long-term Customer

Reviewed 7 years ago
Pros

There have been significant improvements in the system to make it more user friendly. They are very responsive with correcting issues and listening to the customers ideas of what will work. They keep up with the changes in regulations and have staff assigned to maintain regulatory compliance. It is very affordable.

Cons

The support and instructional materials are not always updated to keep up with the changes in the system.

CS
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Cory S.

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brightree keeps getting better and better!

Reviewed 6 years ago

Weinstein Hospice was an 'early adopter' of the iPad as the Brightree clinical tool instead of tablet PCs. We LOVE them! Using iPads allows clinicians to document in real-time at the bedside, and to communicate that information seamlessly with the rest of the clinical team. Scheduling visits, talk-to-text for narrative notes, and being able to scan and attach paper documents so that they can be seen off-site is a huge plus! As the 'tech person' responsible for setting up the iPads and helping clinicians with any technical challenges, I really value the ease with which I can get new clinicians 'up and running' and calls to say 'it's not working' are almost non-existent. Looking ahead to 2017 when lots more features will be released!

Pros

No pros were added to this review

Cons

No cons were added to this review

JW
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Jeremiah W.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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While the software is functional, it needs improvement on specifics for certain healthcare sectors.

Reviewed 5 years ago
Pros

The display is very user friendly. The features have improved since we first started using the product. The scheduling functions are very helpful as well as compliance reminders.

Cons

The lack of ability to customize the software to the user's needs for a reasonable cost is prohibitive to some customers.