ModMed Reviews

Modernizing Medicine better known as EMA is by far one of the most user friendly and easy to navigate products on the market. I like the big print and colors that are easy on the eye. Using an EMR daily, 5 days a week requires many hours on your computer or tablet. Modernizing medicine has really taken the time to listen to their users to make a very well rounded product.

When in a patient's file it would be helpful to click on the results log within the patient's file. Not have to choose results log, input the patient's name, apply filters and then the pathology appears so I can enter my documentation.

Hi Linda - Thank you so much for taking the time to share your positive review and some great product feedback as well. I will certainly pass this along to our teams as we love sharing our clients' success stories and areas to improve our products. Glad to have you as part of the Modernizing Medicine family! - Holly, Clinical Solutions Manager

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Physical exams can be customized fairly easily. Otherwise, there are not many positives to this system.

Very low, cumbersome, lots of clicking, horrible customer support, more expensive than it appears.

We certainly appreciate you sharing your feedback, as it will help both our team and product to better meet the needs of our clients. Someone from our customer success team will reach out to discuss your experience, or you can reach us at 561-880-2998 x2. - Holly A., Clinical Solutions Manager

We have been a ModMed EMA and PM customer since 2016 and are very pleased. We have implemented a very streamlined workflow within the office which has created room for more productivity and revenue.

ModMed is selective on integration with other software but have been very receptive to suggestions and change.

They clearly listen to providers and are constantly making changes to improve their system. It comes with built in counseling, patient education, diagnosis codes, it codes all your office visits/procedures for you, keeps track of global periods, allows before and after image comparison (which is huge for stubborn acne teens), it is user friendly, works across desktops, ipads, iphones, the through the use of protocols, it can make charting go extremely fast!

There is always room for improvement but overall I can't really say anything that stands out for negatives. It would be nice if some of the standardized features like patient history, patient portal had some customizable features or the ability to rearrange topics for personal workflow, but it's nothing major.

Ease of use and functionality. It is only missing a few small features that I think would make things easier. There is no way, for example, for a manager to get ability to view all tasks assigned to all staff members. Only the assigner and assignee can see the task. Additionally, the system does not incorporate "." phrase programming for frequently used phrases.

It is expensive. Full licenses are relatively high priced and pricing faxing per fax sent puts that feature out of range for most busy practices, including ours.

Good morning James - Thank you so much for taking the time share your feedback with us and those considering our urology EHR. We will pass along your suggestions as well to our team here. -Holly A., Clinical Solutions Manager

It was quick and easy to use. I completed the training each evening on my own. The training was excellent and I was very ready to use it well the first day I went live. It got better from there. The program was essentially never down (maybe 15 minutes once in a year). The staff loved the program. They also found it easy to learn and efficient to use. They loved the automation features.

Creating and modifying scheduling templates was complex for our office. Office supply inventory is not yet completed.

Dr. Mills, thank you for sharing your positive feedback with us and glad the training was beneficial. -Holly A., Clinical Solutions Manager

Easy work flow and customer service is fabulous. The program allows easy usage of patients visit information and population of MIPS requirements. Pathology reports, consents and much more is very organized and minimal clicks to function.

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Good morning, Linda - Thank you so much for taking the time to share your positive review and feedback. We will certainly pass this along to our teams as we love sharing our clients' success stories. We're glad to have you as part of the Modernizing Medicine family! -Alex B., Marketing at Modernizing Medicine

EMA is a great, they keep you informed and are always up to date with all new and important information that pertains to your practice. They are always putting webinars out there so many options for training and knowledge issues.

When a problem arises, sometimes you cannot reach someone directly and leaving an email is not always convenient. The response is too delayed and very frustrating.

Dear Jennifer - Thank you so much for taking the time to share your feedback with us and others considering our EHR system, EMA. -Holly A., Clinical Solutions Manager

Has potential for dermatology experience, but very poor experience with the company training experience and the company does not keep their promises. This company treats the small dermatology very poorly.

Very poor communication about their contract, because the leaders of this company only care about Modernizing Medicine and their bottom line and they do not work in a fair way with the dermatologist.

A dream product! Makes other EMRs look like a mechanical typewriter EASY to use, makes charting a joy, fact and accurate. rare down times, made for the provider, billing PM system works well A providers dream come true can use on Laptop or IPAD Simple and easy to customize

They do not have for primary care yet It does not read my thoughts yet.

Hi Mark - We're so glad to hear about your positive experience with our EHR and PM systems. Thank you for taking the time to share your feedback! -Holly A., Clinical Solutions Manager

Very easy to use. Based on an iPad. Very intuitive. Staff likes using it also. Updates are say to get.

Can get pricey. They should not charge for pathology reports but do. Should give more discounts for multiple users.

Thank you for taking the time to share your positive feedback with us and those considering our EHR software. It's greatly appreciated! -Holly A., Clinical Solutions Manager

It is easy to use and give great notes for challenging claims denied.

Sometimes when updates happen new problems occur and take time to resolve

Good morning Sandy - Thank you for taking the time to share your feedback with us and those considering using our EHR and Practice Management systems and MIPS Advisory Services. - Holly A., Clinical Solutions Manager

Makes chatting a Breeze User friendly, Cuts charting time in half Codes instinctually & will likely get remimbursed

Used for Specialist in Gastrointestinal & Dermatology Would love it if a system was available for Internal - Functional Medicine

Hi Erica and thank you so much for your positive feedback and taking the time to share your thoughts. We're so glad to hear about your positive experience! Our EHR system currently serves dermatology, gastroenterology, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery and urology practices, as well as ambulatory surgery centers. Have a great week! -Holly A., Clinical Solutions Manager

There are many things I like- it is very intuitive and easy to use, and when you do get stuck, there is a help button that actually works pretty well.

My least favorite thing is how clunky it is. It takes way too many steps to complete any simple task. It doesn't save your place either, so you often have to start all over when jumping around from place to place in the software.

Everything it’s so efficient and constantly being improved. I will think of a way to improve something I submit a ticket and then it’s there!!!!

When there is a glitch and the wait period for the resolution, it’s not usually long but waiting is so hard!

Thank you so much for sharing your experience in using our EHR system, EMA. We're glad you find the system easy to use.

Friendly for non scribe practices. Dual platorm, ipad and web.

No significant issues. Very happy with program.

Hi Dr. Malouf - Thank you so much for taking the time to share your feedback with us and those considering our ophthalmology EHR. - Holly A., Clinical Solutions Manager

I like the EMA side of Modernizing Medicine; Super convenient and easy to use.

The practice management side has a long ways to go. It is not easy to reverse things in billing ledger, hard to reconcile, and the reports are not easy to run and sort.

Hi Gabby - We very much appreciate you taking the time to share your feedback about EMA and Practice Management (PM). I have shared your notes about PM with our internal team here for review as well. -Holly A., Clinical Solutions Manager

Ease of use of the software, also the company always has webinars for new improvements that come out quarterly.

sometimes the whole server may go down and take longer than expected to come back up. This takes time away from the company to put in charges .

Support Feature rich updates monthly Genuinely research needs to add to the product Onboarding and training

Interfacing Managing provider custom fields

Hi Gib - We appreciate you taking the time to write a review about our EHR system, EMA, and glad you've had a positive experience at your practice.

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MODERNIZING MEDICINE HAS A VERY EASY CHECKIN AND CHECKOUT SYSTEM. EASE OF USE ON THE PMA SIDE IS GETTING BETTER DAILY

THE REPORTS RUNNER IS NOT VERY USER FRIENDLY.

Ease of use. logical connections for diagnosis and treatment

nothing no complaints Having to press submit without any complaints

Hi Dr. Epstein - We are so glad to hear about your great experience in using our EHR system, EMA. Thank you for sharing! -Holly A., Clinical Solutions Manager

At this point, there is nothing to like. The next answer will explain. I would not recommend this system. The price is right, but they are unable to get us online and functional. Apparently, the programmers are not able to find a way to make the data conversion from another major company's database functional, even though they have hired a third party to make it work. Further, the communication between us and the various entities involved is impossible.

We signed a contract with the company to provide EMR services to our practice on May 29, 2014. Unfortunately, it is now December and they have been unable to complete the data conversion from our old system, and we are not yet live. We received assurances throughout July, August, and September that we were almost there, but we are not able to use the system at this time.