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Relatient Pricing, Features, Reviews and Alternatives
Relatient FAQs
Relatient product overview
What is Relatient?
Relatient is a web-based patient appointment reminder system, which helps hospitals and healthcare centers manage and send reminders for scheduled appointments with emails, texts, and voice messages. Key features include data capture, configurable workflows, survey collection, and reputation management.
Key benefits of using Relatient
Multi-location management and reporting
85+ PM/EHR Integrations
Typical customers
Platforms supported
Support options
Training options
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Relatient
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Relatient pricing information
Value for money
4.6
/5
21
Starting from
No pricing info
Pricing options
Value for money contenders
Relatient features
Functionality
4.6
/5
21
Total features
55
6 categories
Most valued features by users
Functionality contenders
Relatient users reviews
Overall Rating
4.6
/5
21
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.38/10
14
6
1
0
0
Overall rating contenders
Dana E.
Medical Practice, 1,001-5,000 employees
Used daily for 6-12 months
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Relatient allows us to customize our appointment reminders by practice, in turn making our offices really feel in control of the messaging to their patients. Their development team has always been transparent with timelines and expectations, and are quick to resolve any issues that may arise. Additionally, the account managers are knowledgeable of their products, always willing to listen, and will involve any necessary parties (even the CEO) when expectations have to be adjusted.
The eRegistration platform that allows our patients to complete all necessary paperwork from a link in their appt reminders.
The lack of customization when it comes to recall messages, which is a large part of our patient engagement.
Thank you for your review. This feedback regarding has been forwarded to our Product Development team for further evaluation.
Jonathan M.
Information Technology and Services, 1,001-5,000 employees
Used daily for 2+ years
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Flexibility. Relatient is capable of "bobbing and weaving" to meet the needs of their customers. We've worked with other vendors, but no one matches Relatient's quality and service in the patient engagement space.
That we didn't use them sooner. Using Relatient out of the gate would have saved our organization many headaches.
Thank you for the review! At Relatient, we appreciate hearing feedback from our customers.
Piyush S.
Hospital & Health Care, 201-500 employees
Used weekly for 6-12 months
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It has been a good experience.
Initially Offered the best solutions and reach, Greatly integrated and fitted into our system.
Things can be improved, prices could be lowered.
Tina H.
Medical Practice, 11-50 employees
Used daily for 2+ years
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In the first month of using the appointment reminders, our no show visits dropped over 50% and have remained consistent around 4.2% of total appointments. With the use of this system, we have also been able to increase our visits that get rescheduled and to know about our cancelled visits in enough time to refill the slot on our schedule with other patients needing to be seen. This efficiency helps to maximize the time our providers spend taking care of our patients and helps our patients get into the office sooner.
The Relatient service offerings have been valuable to our business and are user friendly for both the business and the customer. Our patients have expressed positive feedback with our adding these services. Relatient provides a highly qualified training and support staff who have been swift with results and answers any time we have a need. We especially enjoy that it interfaces with our EMR so there...
We honestly do not have a dislike with any of the Relatient service offerings. They stay ahead of us so that they are offering things we need before we know we need it.
Thank you for the review! At Relatient, we appreciate hearing feedback from our customers.
Lisa L.
Medical Practice, 1-10 employees
Used daily for 6-12 months
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Generally my experience with Relatient has been positive. Their customer support is normally very quick to resolve any issues. There have been a few issues at times with integrating with Modernizing Medicine when there have been software updates either by Relatient or Modernizing Medicine.(These have been very few though)
It is fairly easy to use. I like that when someone confirms their appointment that the system automatically confirms the appointment in Modernizing Medicine. I like the demand messaging - you are able to send messages to a group of people at the same time about office closures, appointment reschedules, recalls etc.
Initially it was frustrating that you couldn't mark that someone only wanted a text or a call to their cell phone. This has been since added. However, you cannot link an opt out email, call, text to a specific person/family member. If someone requests to reschedule their appointment, and the appointment is rescheduled, it looks like that they still want to reschedule their new appointment.
Thank you for your review! The Appointment Flow process in your practice management system will allow you to track which appointments have been rescheduled. Our Support Team will be reaching out to provide additional information to optimize your Relatient solution.
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