Relatient Pricing, Features, Reviews & Comparison of Alternatives

Relatient

Leading Patient-Centered Engagement Platform

4.74/5 (19 reviews)

Relatient overview

Relatient is a web-based patient appointment reminder system, which helps hospitals and healthcare centers manage and send reminders for scheduled appointments with emails, texts, and voice messages. Key features include data capture, configurable workflows, survey collection, and reputation management.

The application enables practitioners to reschedule appointments, send notifications for missed visits, share emergency alerts, and record patient responses across multiple locations. Team members can create custom reminders according to location, doctor, and appointment type. Health centers can generate bill statements, check outstanding balances, and manage payment plans through the user dashboard. Plus, the HIPAA-compliant solution enables doctors to share health documents and insurance information as well as chat with patients via a secure two-way communication channel.

Relatient offers integration with multiple third-party electronic medical record (EMR) and practice management (PM) platforms, including AdvancedMD, AllMeds, AntWorks, Aprima, Athenahealth, Cerner, eClinicalWorks, Epic, Lytec, MacPractice, and SOAPware. It comes with a mobile app that lets patients register, add check-in times, and confirm visits. The solution also allows providers to create targeted campaigns for patients and generate real-time reports based on the number of enrollments and revenue growth.

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Relatient screenshot: Relatient patient payment dashboardHealthcare's Digital Front DoorRelatient screenshot: Relatient secure messagingRelatient screenshot: Relatient survey collection

Relatient reviews

Excellent
14

Very good
5

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.6
  4.7
  4.7
  4.7
Tina Holton

Valued business partner

Used daily for 2+ years
Reviewed 2019-06-19
Review Source: Capterra

In the first month of using the appointment reminders, our no show visits dropped over 50% and have remained consistent around 4.2% of total appointments. With the use of this system, we have also been able to increase our visits that get rescheduled and to know about our cancelled visits in enough time to refill the slot on our schedule with other patients needing to be seen. This efficiency helps to maximize the time our providers spend taking care of our patients and helps our patients get into the office sooner.

Pros
The Relatient service offerings have been valuable to our business and are user friendly for both the business and the customer. Our patients have expressed positive feedback with our adding these services. Relatient provides a highly qualified training and support staff who have been swift with results and answers any time we have a need. We especially enjoy that it interfaces with our EMR so there are no required reports to upload, but at the same time we still have the ability to sign into the Relatient site and do searches and download any informational reports that we might want to review. Another great feature is the ability to do special communications to our patients (for example if we have an emergency closing, we can very easily do a mass communication to all scheduled patients to let them know.)

Cons
We honestly do not have a dislike with any of the Relatient service offerings. They stay ahead of us so that they are offering things we need before we know we need it.

Response from Relatient


Thank you for the review! At Relatient, we appreciate hearing feedback from our customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Dana Etheredge

Pleased with all of their products

Used daily for 6-12 months
Reviewed 2019-06-19
Review Source: Capterra

Relatient allows us to customize our appointment reminders by practice, in turn making our offices really feel in control of the messaging to their patients. Their development team has always been transparent with timelines and expectations, and are quick to resolve any issues that may arise. Additionally, the account managers are knowledgeable of their products, always willing to listen, and will involve any necessary parties (even the CEO) when expectations have to be adjusted.

Pros
The eRegistration platform that allows our patients to complete all necessary paperwork from a link in their appt reminders.

Cons
The lack of customization when it comes to recall messages, which is a large part of our patient engagement.

Response from Relatient


Thank you for your review. This feedback regarding has been forwarded to our Product Development team for further evaluation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Jonathan Minson

Painless patient engagement

Used daily for 2+ years
Reviewed 2019-06-21
Review Source: Capterra

Pros
Flexibility. Relatient is capable of "bobbing and weaving" to meet the needs of their customers. We've worked with other vendors, but no one matches Relatient's quality and service in the patient engagement space.

Cons
That we didn't use them sooner. Using Relatient out of the gate would have saved our organization many headaches.

Response from Relatient


Thank you for the review! At Relatient, we appreciate hearing feedback from our customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Lisa Long

Relatient Review

Used daily for 6-12 months
Reviewed 2019-06-20
Review Source: Capterra

Generally my experience with Relatient has been positive. Their customer support is normally very quick to resolve any issues. There have been a few issues at times with integrating with Modernizing Medicine when there have been software updates either by Relatient or Modernizing Medicine.(These have been very few though)

Pros
It is fairly easy to use. I like that when someone confirms their appointment that the system automatically confirms the appointment in Modernizing Medicine. I like the demand messaging - you are able to send messages to a group of people at the same time about office closures, appointment reschedules, recalls etc.

Cons
Initially it was frustrating that you couldn't mark that someone only wanted a text or a call to their cell phone. This has been since added. However, you cannot link an opt out email, call, text to a specific person/family member. If someone requests to reschedule their appointment, and the appointment is rescheduled, it looks like that they still want to reschedule their new appointment.

Response from Relatient


Thank you for your review! The Appointment Flow process in your practice management system will allow you to track which appointments have been rescheduled. Our Support Team will be reaching out to provide additional information to optimize your Relatient solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Karen Collins

Good product

Used daily for 6-12 months
Reviewed 2019-06-19
Review Source: Capterra

Pros
This software has the potential to be game-changing for a medical practice. We really enjoy having the opportunity to reach our patients for reminders without having to take time out of an already busy practice to sit and make phone calls/emails.

Cons
My only concern is with the "cancel" or "reschedule" option on the SMS and email reminders. It does NOT remove the patient from the Allscripts schedule and unless you go into the portal, you don't realize that a patient has opted for cancellation or rescheduling their appointment. I have asked to have those options removed from our reminders, but as of yet, it hasn't happened. If they can get that corrected, I'd give it 5+ stars.

Response from Relatient


Thank you for your review! There are several options for processing 'Cancel' and 'Reschedule' requests with Allscripts. Our Support Team will be reaching out to you discuss the details.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Relatient pricing

Pricing options
Subscription
View Pricing Plans

Contact Relatient for pricing details

Relatient features

Activity Dashboard
Automatic Notifications
Calendar Management
Customizable Branding
Electronic Payments
Reminders
Third Party Integration

API (352 other apps)
Activity Tracking (154 other apps)
CRM Integration (126 other apps)
Contact Database (123 other apps)
Custom Fields (142 other apps)
Customer Database (149 other apps)
Customizable Reporting (156 other apps)
Customizable Templates (159 other apps)
Data Import/Export (171 other apps)
Email Integration (183 other apps)
Mobile Integration (126 other apps)
Reporting & Statistics (217 other apps)
Social Media Integration (160 other apps)

Additional information for Relatient

Key features of Relatient

  • Access Controls/Permissions
  • Appointment Reminders
  • Appointment Scheduling
  • Calendar Sync
  • Care Planning
  • Client Database
  • Collaboration
  • Email Reminders
  • Online Booking
  • Online Payments
  • Patient Education
  • Payment Reminders
  • Personal Health Record
  • Recurring Appointments
  • Rescheduling
  • SMS Messaging
  • Self Management
  • Two-Way Messaging
View All Features

Benefits

Highly customer rated on KLAS
Multi-location management and reporting
85+ PM/EHR Integrations