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Relatient

4.6
(21)

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Leading Patient-Centered Engagement Platform

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(1)

Relatient Pricing, Features, Reviews and Alternatives

Relatient FAQs

Q. What type of pricing plans does Relatient offer?

Relatient has the following pricing plans:
Pricing model: Subscription

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Q. Who are the typical users of Relatient?

Relatient has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Relatient support?

Relatient supports the following languages:
English

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Q. Does Relatient support mobile devices?

Relatient supports the following devices:
Android, iPad, iPhone

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Q. Does Relatient offer an API?

No, Relatient does not have an API available.

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Q. What other apps does Relatient integrate with?

Relatient integrates with the following applications:
EpicCare EMR, DrChrono, athenaOne, MedEvolve, Dentrix Ascend, AdvancedMD for Mental Health, ModMed, Cerner PowerChart Ambulatory EHR

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Q. What level of support does Relatient offer?

Relatient offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support

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Relatient product overview

What is Relatient?

Relatient is a web-based patient appointment reminder system, which helps hospitals and healthcare centers manage and send reminders for scheduled appointments with emails, texts, and voice messages. Key features include data capture, configurable workflows, survey collection, and reputation management.

Key benefits of using Relatient

Highly customer rated on KLAS
Multi-location management and reporting
85+ PM/EHR Integrations

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

Live Online
Documentation
Webinars

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Relatient pricing information

Value for money

4.6

/5

21

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Pricing options

Free plan
Subscription
Free trial
Pricing range

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Relatient features

Functionality

4.6

/5

21

Total features

55

6 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
Activity Dashboard
Alerts/Notifications
Mobile Access
Customizable Branding
Calendar Management
Real Time Reporting

Functionality contenders

Relatient users reviews

Overall Rating

4.6

/5

21

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.38/10
Rating distribution

5

4

3

2

1

14

6

1

0

0

Pros
The outreach model has made a significant improvement in our no-show rates, it dropped from 11-12% to 5-6% improving access to care, physician productivity and revenue.
This is a fantastic software that is easy to use, and integrates with our EMR software to save time and removed unnecessary steps for our staff.
Love how easy it is to use and I can always reach customer service if I need help with anything.
Cons
I am truly disappointed in the campaign product as we are still not using it because there does not seem to be anyone that can answer my questions.
Initially it was frustrating that you couldn't mark that someone only wanted a text or a call to their cell phone. This has been since added.
Have had some trouble getting a response from customer service to fix an issue.

Overall rating contenders

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Dana E.

Medical Practice, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pleased with all of their products

Reviewed 4 years ago

Relatient allows us to customize our appointment reminders by practice, in turn making our offices really feel in control of the messaging to their patients. Their development team has always been transparent with timelines and expectations, and are quick to resolve any issues that may arise. Additionally, the account managers are knowledgeable of their products, always willing to listen, and will involve any necessary parties (even the CEO) when expectations have to be adjusted.

Pros

The eRegistration platform that allows our patients to complete all necessary paperwork from a link in their appt reminders.

Cons

The lack of customization when it comes to recall messages, which is a large part of our patient engagement.

Vendor response

Thank you for your review. This feedback regarding has been forwarded to our Product Development team for further evaluation.

JM
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Jonathan M.

Information Technology and Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Painless patient engagement

Reviewed 4 years ago
Pros

Flexibility. Relatient is capable of "bobbing and weaving" to meet the needs of their customers. We've worked with other vendors, but no one matches Relatient's quality and service in the patient engagement space.

Cons

That we didn't use them sooner. Using Relatient out of the gate would have saved our organization many headaches.

Vendor response

Thank you for the review! At Relatient, we appreciate hearing feedback from our customers.

PS
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Piyush S.

Hospital & Health Care, 201-500 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Switched to TelezecareMD !!!

Reviewed 10 months ago

It has been a good experience.

Pros

Initially Offered the best solutions and reach, Greatly integrated and fitted into our system.

Cons

Things can be improved, prices could be lowered.

TH
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Tina H.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Valued business partner

Reviewed 4 years ago

In the first month of using the appointment reminders, our no show visits dropped over 50% and have remained consistent around 4.2% of total appointments. With the use of this system, we have also been able to increase our visits that get rescheduled and to know about our cancelled visits in enough time to refill the slot on our schedule with other patients needing to be seen. This efficiency helps to maximize the time our providers spend taking care of our patients and helps our patients get into the office sooner.

Pros

The Relatient service offerings have been valuable to our business and are user friendly for both the business and the customer. Our patients have expressed positive feedback with our adding these services. Relatient provides a highly qualified training and support staff who have been swift with results and answers any time we have a need. We especially enjoy that it interfaces with our EMR so there...

Cons

We honestly do not have a dislike with any of the Relatient service offerings. They stay ahead of us so that they are offering things we need before we know we need it.

Vendor response

Thank you for the review! At Relatient, we appreciate hearing feedback from our customers.

LL
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Lisa L.

Medical Practice, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Relatient Review

Reviewed 4 years ago

Generally my experience with Relatient has been positive. Their customer support is normally very quick to resolve any issues. There have been a few issues at times with integrating with Modernizing Medicine when there have been software updates either by Relatient or Modernizing Medicine.(These have been very few though)

Pros

It is fairly easy to use. I like that when someone confirms their appointment that the system automatically confirms the appointment in Modernizing Medicine. I like the demand messaging - you are able to send messages to a group of people at the same time about office closures, appointment reschedules, recalls etc.

Cons

Initially it was frustrating that you couldn't mark that someone only wanted a text or a call to their cell phone. This has been since added. However, you cannot link an opt out email, call, text to a specific person/family member. If someone requests to reschedule their appointment, and the appointment is rescheduled, it looks like that they still want to reschedule their new appointment.

Vendor response

Thank you for your review! The Appointment Flow process in your practice management system will allow you to track which appointments have been rescheduled. Our Support Team will be reaching out to provide additional information to optimize your Relatient solution.

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