NueMD Pricing Plan & Cost Guide

NueMD

Electronic health record software for medical practitioners

4.37/5 (454 reviews)

NueMD Pricing

Starting from: $149.00/month

Pricing model: Subscription

Standard packages start at $149 per month, per provider. Ask about special pricing.

Competitors Pricing

SimplePractice

Starting from: 39.00/month
Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

Kareo Billing

Starting from: 125.00/month
Pricing model: Open Source, Subscription

NueMD Pricing Reviews

Pros

  • The ability to utilize tech support at the click of a button is a great function. This is hands down the most user friendly software I have seen.Kelly G.Read the full review
  • The customer support we receive with NueMD is outstanding, the software is user-friendly, and the integration is seamless.Elizabeth B.Read the full review
  • Surprisingly, the best part about this product, is their support system. They are all very sweet, helpful, and accomodating.Ricky C.Read the full review

Cons

  • It is frustrating when canceling appointments, if they are scheduled for multiple different disciplines. It's especially frustrating when discharging and having to cancel multiple appointments.Christina R.Read the full review
  • NueMD was a mistake from the beginning but we kept trying to make it work. Inaccurate promises of thousands of documentation templates, poor customer service, inaccurate billing, poor scrubbing.Marvin S.Read the full review
  • Incorrect billing charges and incorrect EHR charges multiple months that I had to correct them on.Verified ReviewerRead the full review
93%
recommended this to a friend or a colleague

25 reviewers had the following to say about NueMD's pricing:

yohana g.

Easy, fast, and affordable

Used daily for less than 6 months
Reviewed 2016-12-13
Review Source: Software Advice

I enjoyed the short experience I had with NueMD. Their system was really easy to learn. It didn't require any software downloads so it could be accessed anywhere. Customer service was excellent. They prices are very affordable.

Pros
easy to use, electronic filling, customer service, prices

Cons
Didn't get a chance to have a time on this product since I changed jobs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Carlos Alejandro B.

Friendly and useful

Used monthly for 6-12 months
Reviewed 2018-08-11
Review Source: Capterra

Excellent product, very recomendable and it is easy to use to someone whom is not an expert in computers.

Pros
It is very easy to use and friendly. Also, have a reasonable price, I mean it is less expensive than others. The customer service is very efficient and answer your doubts quickly.

Cons
I don´t have any issues with this product, maybe some bugs that need to be fixed, but in overall it is a great product

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 6/10

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Kristle A.

Impressed with the ease & billing turn around time!

Reviewed 2015-12-09
Review Source: Software Advice

Pros
Software is very easy to use and navigate. Low cost!

Cons
There is not one negative thing to say. I haven't had any type of negative experience with them to date.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ricky C.

We love this product

Reviewed 2016-01-22
Review Source: Software Advice

Pros
The software itself is absolutely easy to use and comes with everything our Cardiology practice needs. NueMD contains highly customizable EHR templates, updated ICD's, and simplifies our patient encounter process. Our Cardiologist's take less time typing or dictating their reports and spend more face time encounters with their patient's. NueMD's software has improved our practice's overall efficiency and has added significant value. We are able to synchronize our ultrasound and nuclear imaging reports seamlessly to each patient's record and are able to correspond all encounters to referring MD's with breeze. Surprisingly, the best part about this product, is their support system. They are all very sweet, helpful, and accomodating!

Cons
None. The price is very competitive compared to other EHR software's. I'm amazed how other EHR vendors could charge more and provide less. NueMD definitely has the best value for one's buck!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Danielle P.

We use NueMD for the billing services and appointment book.

Used daily for 6-12 months
Reviewed 2017-11-07
Review Source: Software Advice

Pros
It is easy to use and accessible from your phone. That is why we use it over a paper appointment book.

Cons
The prices is a little steep for a web based system. We only use two features because of the price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Erick C.

Reasonable priced EHR and PM

Used daily for less than 6 months
Reviewed 2017-11-09
Review Source: Software Advice

Pros
Great prices: Priced a lot and this was the best around. EHR and PM Bundle: For that great price we got EHR and PM together. (billing not included) Great sales team, the sales team knew everything about our business and how to use this software with our specific use.

Cons
not so great at implementation not great customer support after purchase. When talking to the sales team they where knowledgeable about my specific line of business, that changed when we got into the implementation stage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Rebecca B.

Mostly great

Reviewed 2014-10-26
Review Source: Software Advice

Pros
It's easy for the normal day-to-day posting. It's good for the price.

Cons
I sometimes have to sometimes go through a lot of different screens to get what I need. It needs to have a cut/paste feature and pull information from the screen you're on to the screen you're going to. Having "find" take you back to the prior "find" is a pain. It needs to have some provision for the type of posting that is repetitive

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Deborah G.

Happy Customer

Reviewed 2015-05-21
Review Source: Capterra

This software supports the financial, appointment, and statistical aspect of our business beautifully. It is extremely economical and easy to learn.

Rating breakdown

Ease of use
Customer support

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Radha R.

NueMD has been very easy to use, even for someone like me, who isn't a computer whiz.

Reviewed 2015-08-26
Review Source: Capterra

Pros- easy and fun to use, reasonably priced, Cons- Set up was difficult, EDI dept was not the best

Rating breakdown

Ease of use
Customer support

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Val W.

No telemedicine functionality

Used occasionally for free trial
Reviewed 2017-08-08
Review Source: Software Advice

Pros
NueMD is a nice product with a good interface and reasonably priced, so overall a good option to keep on the table.

Cons
For me, NueMD wasn't a good fit because the system does not accommodate telemedicine, a major component of my practice.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 7/10

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Stephanie H.

User Friendly Software with Great Pricing Options

Used daily for 6-12 months
Reviewed 2017-02-21
Review Source: Software Advice

I found this software for a client that wanted to use a software that would integrate with their existing Practice Fusion EHR and after some research, we chose NueMD for this practice. This software is very user friendly. I was able to set up the system with the little assistance needed from their training department. However, the training staff was very friendly and helpful! I was so impressed with this software and its support staff, that I have since switched to this software for my own billing company. One appealing consideration for this software for me was their pricing options. The monthly fee is based on your EDI usage, not by provider or user. This is great for companies like mine that services smaller groups. It is nice not to have to spend as much for the client that only does 20 billings in a month vs a client that does over 500 billings in a month. They also have a built-in clearing house that you are required to use. I will admit, I was a bit put off by this at first. I had used the same clearing house for most of my career! I was hesitant to leave them, but it was unwarranted. The NueMD clearing house is actually a great feature. It is very time efficient to have the EDI tracking automatically noted right into your claim. And the cost is included in the monthly fee, so that was another expense that was done away with! Not only do I now pay less for each client than I did before, I no longer have the additional clearinghouse fee. The training and setup fees are also VERY reasonable. They also go at your speed for the training. After 15 years of setting up various billing softwares, I was not wanting to sit through two weeks of training that was unnecessary. While they DO offer the full on training for staff that does not have extensive software knowledge, they were willing to work with me and set up my training to my specific questions and verifying that the setup I did was correct. For me, this was a huge plus that was not offered by other companies. I will say that it does lack some bells and whistles and I cannot speak of the EHR component as I do not utilize that service, but overall it is a great billing software and I would definitely recommend them! I made the switch 6 months ago now and my client has been on for 9 months. We are both very happy with our choice in this product.

Pros
Pricing, ease of setup and use, claims management screen is a great tool, EHR integration, pricing, support staff, amazing user guides!, clearinghouse included, oh and did I mention GREAT PRICING??!! One of the best assets of NueMD is the New Account rep, Michael Palmer! What an amazing rep! He stays with you until the end of your set up. He follows up with you on a regular basis to ensure all aspects are being completed as quickly as possible. I have never experienced that before. Usually, once you are handed off to the training and setup, you don't hear from the New Account rep. Not the case with this company. Mr. Palmer is wonderful!

Cons
A/R report lacks patient information. This is frustrating for old-school billers like me that love their reports, but the claims management screen tend to make that a non-issue as all the information you need is on that screen and that screen has all the claims on your reports. Reports, while they can be customized and sorted, there are limited choices in the customizing and sorting. They do have additional reporting packages though if you need advanced reporting. You can only have one session open at a time. Some billers like to have multiple sessions open so that they can field calls while still working on other things without losing a place.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Melissa W.

Great Product and Pricing structure

Used daily for less than 6 months
Reviewed 2017-04-05
Review Source: Software Advice

We signed up with NUEMD a few months ago, great product and price, we are a bit different and use the EMR in a totally different way. My company has several Dr. Offices we work under so having an EMR that I can customize and set up to our liking is great. The staff has been awesome in helping with the implementation of the product. If they make mistakes on your account they are quick to fix and refund if necessary. We would recommend this EMR to any Dr. Office that wants to save money from the higher end expensive EMR systems

Pros
The reports are amazing on how we can track our patients and funds.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Mindy R.

NueMD software capabilities

Reviewed 2014-11-05
Review Source: Capterra

NueMD is great practice management software. It is affordable as a low monthly fee is charged based on the number of users. It provide security, totally HIPPA compliant allowing a provider to store medical records. Staff is friendly and reliable offering immediate help for problem solving. The only con is the constant update of Java which can be annoying but necessary to ensure the security, and allow for the constant update that NueMD provide for free to ensure regulation are adhered too.

Rating breakdown

Ease of use
Customer support

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Diana S.

Reviewed 2013-10-16
Review Source: Software Advice

I run a small clinic that was looking for a value-based electronic billing vendor. I was swayed by the sales pitch, but I have not been impressed with the system. The NueMD people are very nice but extremely disorganized. We have also had issues with receiving things as simple as the links to the training programs. The modular training programs seem to be more focused on selling you on the features rather than teaching you how to use those features, and the mastery tests don't test for mastery. Their price is reasonable but you have to sign up for a 1-year contract. We spent the first few months of that trying to make our way through their training, which we did not find helpful. The alternative was to hire their training coach, which is rather expensive. They don't mail paper claims. There is a lot of other stuff they don't do that we would like, but we didn't find these out until later. Everything considered, it could be worse. But you will get what you pay for.

Rating breakdown

Ease of use
Features
Customer support

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Tom M.

Not much support

Used daily for 2+ years
Reviewed 2017-07-19
Review Source: Software Advice

Pros
Was a little less expensive, they did send out statements every month as agreed to. They deposited the checks directly into the bank.

Cons
When I quit using them and after 90 days, to get my remaining data to continue to bill for the money they hadn't collected they extorted more money before they would send the disc with my accounts on it so I could have my new billing collect the money they hadn't.

Response from Jennifer


Hello, Tom. Thank you for taking the time to leave us feedback. The price of a data upload is available in your contract. If you have any questions, please email me at jen@nuemd.com.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Arnold R.

Met my needs.

Used daily for 1-2 years
Reviewed 2017-11-13
Review Source: Software Advice

Pros
Simplicity. Ability to customize. Most functions are intuitive and easy to learn. Screens are clean and easy to navigate.

Cons
Occasional freezes requiring computer restart. Runs on Java; need to reset each time there is a Java update. Live training is a waste of time and money. Advertised pricing is for new clients only; expect significant jump with renewal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Brad H.

NueMD Review

Reviewed 2016-08-26
Review Source: Software Advice

Pros
Ease of use, Billing Features, and associated cost!

Cons
Timeliness of training and setup! Scheduling one block of training at a time, then scheduling the next weeks out is frustrating.

Response from JH


Thanks for your feedback, Brad! I’ll be sure to share your comments with our Media department. Thanks for choosing NueMD!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Margaret R.

NueMD excells

Reviewed 2014-02-27
Review Source: Capterra

I am new to NueMD. I have been in the medical billing field for more than twenty years. I have used multiple software programs. NueMD has surpassed all of the previous programs. Jayne, my trainer, was with me everystep of the way. I intend to use this program with other clients with various specialties. The support and training is phenomenal and you can't beat the prices.

Rating breakdown

Ease of use
Customer support

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Lise M.

Good Ease of Use, Very Intuitive Process Flows

Reviewed 2014-10-15
Review Source: Capterra

This product has a very good cost and the training and implementation are very user friendly and intuitive. It has been a very pleasant surprise using this system. I have used some of the most expensive EMR systems in healthcare and in using this system have found the administrative aspect of it to be so much easier than most systems. Customer support is also very friendly and willing to assist. At times calls are not returned same day however when we do get that call back the staff is very willing to help in any way possible.

Rating breakdown

Ease of use

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Oana L.

OK for the money

Used daily for 2+ years
Reviewed 2018-02-15
Review Source: Software Advice

It's an OK value for the money but I cannot picture using this for large practices - to little stigmatization

Pros
Grate clearinghouse, no claim issues in 2 years of use. Intuitive and easy ton access anywhere - I even logged in when I traveled abroad.

Cons
to many screen changes to complete an action, no capability of saving stm., no capability of organizing the scanned docs, when you try to pull up previous RA you have to log out and log back in otherwise it will not generate the list. A bit cumbersome to post adjustments as it does not take negative payment and you have to figure out how to enter recoup amounts. Does not update claim status when claims Cross over from medicare - this has to be done manually.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Karen D.

NueMD Review from a Mental Health Billing Service

Reviewed 2015-02-20
Review Source: Software Advice

Pros
The software is easy to use. Clearinghouse reports are timely. Learning how to use the software as well was easy.

Cons
Customer service hold times are a little long, and I don't like being locked into a contract and it appears, at least to me, that every time I have to renew a contract it gets more expensive. All of my providers are mental health providers, which are small providers and I really have to think if the cost is outweighing what I am making. I also am not a fan of most of the reports.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Karen D.

Reviewed 2012-10-12
Review Source: Software Advice

Easy and affordable system for small Psychiatric practice. Very adaptable to our needs. Could have used more training - have had to figure a lot out on our own. I have not hesitated to recommend to other practices.

Rating breakdown

Ease of use
Features
Customer support

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Lycia S.

Reviewed 2012-10-17
Review Source: Software Advice

This is a great, easy to use program. It makes it nice for our providers to check their schedules from home, and to contact patients on snow days. However, the monthly cost is very high considering we only use the scheduling part of the service. We are now in the process of looking for something else because of the cost.

Rating breakdown

Ease of use
Features
Customer support

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James I.

NueMD review

Reviewed 2014-02-11
Review Source: Capterra

An easy way to tell how user friendly a system is, or its ease of use, is by how long it takes new users to learn the system. The systems modules are easy to navigate and understand which goes a long way in reducing training times. NueMD offers a great tool, Live Help, where you can chat with support and get your issues resolved. This helps cut on hold times and it gives the client an option to give instant feedback. We have most of our issues resolved with a considerable quick turnaround. We like the price point as well.

Rating breakdown

Ease of use
Customer support

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Lisa J.

Love how user friendly NueMD is.

Reviewed 2014-07-10
Review Source: Software Advice

Pros
I have worked with many different products over the years, but I have to say NueMD is by far one of the best. It is extremely user-friendly and very cost-effective.

Cons
There isn't much I don't like about the product. If I had to say something, I would say I would prefer some better reporting options.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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