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PIMSY Mental Health EHR
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The EHR built from the ground up for behavioral health.
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PIMSY Mental Health EHR - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
PIMSY Mental Health EHR overview
What is PIMSY Mental Health EHR?
Most EHRs weren't designed for behavioral health. They were built for primary care and adapted, and the gaps show up every day in your workflow. PIMSY has been built exclusively for mental health, substance use, and psychiatric practices since 2007, and we've processed over 11.5 million behavioral health claims along the way.
That focus shows in how the product works. Clinical documentation, scheduling, telehealth, ePrescribing, billing, and care coordination are all designed around behavioral health workflows, compliance requirements, and payer rules. Nothing is retrofitted from primary care.
Ambient Scribe
Ambient Scribe is PIMSY's AI-powered documentation tool, built natively into the EHR. It records sessions and generates structured clinical notes when you're ready, in-person or via telehealth. Every note stays in draft until you review and sign, and the entire system is 42 CFR Part 2 compliant. For clinicians spending hours on notes after hours, Ambient Scribe changes the equation.
Managed RCM
PIMSY offers a managed revenue cycle service, not just billing software. A team of certified behavioral health billing specialists handles your entire RCM inside the same system where your clinical notes live. Claim submission, denial management, follow-up, payment posting, and reporting, all managed for you. The numbers: 98.1% first-pass acceptance rate, 96% net collection rate, 26-day DSO, compared to industry averages of 85%, 79%, and 46 days. Price match guarantee available.
Clinical Tools
Every plan includes Wiley Treatment Planners for evidence-based treatment planning, integrated telehealth with HIPAA-compliant video and waiting rooms, a client portal with self-scheduling, automated SMS and email appointment reminders, and a full billing suite with real-time eligibility checks and authorization management.
For practices with prescribers, ePrescribing is integrated via DrFirst and H2H, with medication tracking and drug interaction alerts. Group therapy scheduling supports multiple facilitators in a single session, with group notes built right in. IOP and PHP programs have dedicated workflow support.
**Residential and MAT Programs**
Residential programs get eMAR with barcode scanning and audit trails, bed management, and medication inventory tracking. MAT programs are supported through integrated ePrescribing workflows. The documentation requirements for these program types are built into PIMSY's structure, not handled through workarounds.
Compliance and Certification
PIMSY is ONC-Certified, one of the few behavioral health EHRs with federal certification. HIPAA, 42 CFR Part 2, and PHIPA/PIPEDA compliance are built into the platform architecture. For substance use programs, 42 CFR Part 2 protections govern how data is stored, accessed, and shared at the system level.
Key benefits of using PIMSY Mental Health EHR
Ambient Scribe records sessions and generates structured clinical notes automatically. In-person and telehealth sessions both work. Notes stay in draft until the clinician reviews and signs. For practices where providers were spending one to two hours per day on documentation after hours, this directly reclaims that time for care or for life outside the clinic.
Better billing outcomes without managing billing yourself
PIMSY's managed RCM service is not a software tool you configure yourself. It's a team of certified behavioral health billing specialists who know payer rules, denial patterns, and the specifics of behavioral health coding. The result: 98.1% first-pass acceptance rate, 96% net collection rate, 26-day average days in accounts receivable. The industry averages those benchmarks compare to are 85%, 79%, and 46 days. For most practices, that gap represents real revenue currently being left on the table.
One system for the full care team
When a psychiatrist and therapist share a patient, they're working in the same clinical record. Shared treatment plans, team notes, and a unified clinical timeline mean nothing falls through the cracks between providers. For organizations with multiple locations, multi-org management and role-based permissions keep everything organized without duplicating work.
No-shows drop, front desk work follows
Patients book their own appointments through a self-scheduling portal. Automated SMS and email reminders go out before every appointment. No-shows decline. The front desk team spends less time on phones and more time on the work that actually requires human judgment.
Built for compliance from the start
HIPAA, 42 CFR Part 2, and PHIPA/PIPEDA compliance are built into PIMSY's architecture. For substance use programs, 42 CFR Part 2 protections are not a checkbox, they are part of how the system stores, accesses, and shares data. ONC Certification means PIMSY meets the federal standard for EHR technology, which matters for practices with interoperability requirements or quality program participation.
Scales with your organization
PIMSY supports solo outpatient therapists and enterprise multi-location organizations on the same platform. As programs grow from individual therapy to IOP, PHP, or residential, the tools grow with them: group notes, eMAR, bed management, residential care documentation, and multi-org management are all available. There is no need to migrate to a different system as your organization expands.
Support from people who know behavioral health
US-based support, Monday through Friday, 8AM to 8PM EST, with a 24/7 emergency line. No offshore handoffs. The same team that implements the system supports it.
Starting price
per month
PIMSY Mental Health EHR’s user interface
PIMSY Mental Health EHR pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.2
Ease of use
4.2
Customer support
4.7
Reviews sentiment
What do users say about PIMSY Mental Health EHR?
At times, when others or I noticed things in PIMSY that could be improved, their team was responsive and implemented suggestions systemwide.
Select to learn more
Who uses PIMSY Mental Health EHR?
Based on 100 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
PIMSY Mental Health EHR's key features
Most critical features, based on insights from PIMSY Mental Health EHR users:
All PIMSY Mental Health EHR features
Features rating:
PIMSY Mental Health EHR alternatives
PIMSY Mental Health EHR
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Per month
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PIMSY Mental Health EHR pricing
Pricing plans
Pricing details:
Professional
No pricing info
Features included:
- Automatic Form Filler
- Client Demographics
- Client / Patient Portal
- Direct Scanning
- Dynamic Billing Module
- Electronic Billing
- Generate Billing Statements
- Group Notes
- Invoicing Module
- Manage Staff
- Manage Staff Documents
- Microsoft Azure Secure Cloud
- Profile Security Module
- Reporting Module
- Team Notes
- Treatment Plan
- UB-04 / Residential Billing
- Clinical Notes
- Company Centric Custom Forms
- Payroll
- Client Wait List
- Client Dashboard
- Provider Dashboard
- Treatment Outcome Measures
- Measure Scoring
- Medications
- Telehealth
- Vital Signs
- Substance Usage
- Custom Staff Forms
- Employee Renewals
- Integrated Documents Templates
- Multi Organization / Multi Location / Multi Program Toolkit
- Disclosure Log
- Chart Deficiency List
- Automated Messaging
- Document Signing Queue
- Client Document Management
- Provider Calendar
- File / Folder Management Module
- PIMSY API
- Customized Client Forms
- Client Renewals
- Authorization Management Module
- Client Payments
- Receipts and Superbill
- PRP, PHP, IOP, Psych Testing Support
- Productivity Module
- Custom User Tracking
- Integrations
- Intensive Outpatient (IOP) Tools
Platinum
No pricing info
Features included:
- Automatic Form Filler
- Client Demographics
- Client / Patient Portal
- Custom Import Utility
- Direct Scanning
- Dynamic Billing Module
- Electronic Billing
- Electronic Eligibiltiy Verification
- Emergency Access
- Generate Billing Statements
- Group Notes
- Import Client & Staff Data to Set up System
- Invoicing Module
- Lab Integration
- Manage Staff
- Manage Staff Documents
- Microsoft Azure Secure Cloud
- Profile Security Module
- Reporting Module
- Team Notes
- Treatment Plan
- UB-04 / Residential Billing
- Multi User / Location / Time Zone Scheduling Module
- File / Folder Management Module
- Task & Communication Module
- Payroll Module
- Clinical Notes
- eMAR Tracking
- ePrescribing
- Intensive Outpatient (IOP) Tools
- Integrated Documents Templates
- Multi Organization / Multi Location / Multi Program Toolkit
- Disclosure Log
- Chart Deficiency List
- Automated Messaging
- Document Signing Queue
- Client Document Management
- Provider Calendar
- Company Centric Custom Forms
- PIMSY API
- Customized Client Forms
- Client Wait List
- Tags
- Bed Management / Census Report
- Medication Inventory Management
- Client Dashboard
- Provider Dashboard
- Treatment Outcome Measures
- Measure Scoring
- Medications
- Telehealth
- Vital Signs
- Substance Usage
- Custom Staff Forms
- Employee Renewals
- Continuity of Care (CCDA) Documents
- Decision Support
- Orders & Lab Results
- Authorization Management Module
- Client Payments
- Receipts and Superbill
- PRP, PHP, IOP, Psych Testing Support
- Electronic Eligibility Verification
- Customizable 837
- Productivity Module
- Custom User Tracking
- Integrations
User opinions about PIMSY Mental Health EHR price and value
Value for money rating:
To see what individual users think of PIMSY Mental Health EHR's price and value, check out the review snippets below.
Jihan O.
Program Manager
Jihan O.
Program Manager
PIMSY Mental Health EHR integrations (12)
PIMSY Mental Health EHR customer support
What do users say about PIMSY Mental Health EHR customer support?
Customer support rating:
We analyzed 21 verified user reviews to identify positive and negative aspects of PIMSY Mental Health EHR customer support.
Widely noted by reviewers, PIMSY's customer support is highly responsive, knowledgeable, and goes above and beyond to assist users.
A limited number of users report difficulty reaching support reps immediately and occasional lack of helpfulness.
Support options
Training options
To see what individual users say about PIMSY Mental Health EHR's customer support, check out the review snippets below.
“They make sure that you're using PIMSY to its fullest capacity - and they go the extra mile to answers questions, provide high-level support, and address any concerns you might have. ”
Leigh-Ann R.
Business Development & Marketing Director
“The customer support is outstanding with great response times - they make you feel like one of the team!”
Catherine C.
IT Director
“not Mac compatible, not mobile friendly, errors not clear to what is wrong/how to fix, and most times there is not a customer service rep available to help, you have to leave a message and wait for a call back”
Katie U.
Office Manager
PIMSY Mental Health EHR FAQs
PIMSY Mental Health EHR has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does PIMSY Mental Health EHR support?
PIMSY Mental Health EHR supports the following languages:
English
Q. Does PIMSY Mental Health EHR support mobile devices?
PIMSY Mental Health EHR supports the following devices:
Android, iPad, iPhone
Q. Does PIMSY Mental Health EHR offer an API?
Yes, PIMSY Mental Health EHR has an API available for use.
Q. What level of support does PIMSY Mental Health EHR offer?
PIMSY Mental Health EHR offers the following support options:
Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk
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