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Practice Fusion Reviews

Reviews Summary

Pros

Good price reasonably user friendly, adding mips reporting, some ability to customize. Robust support at the beginning.

Mark M.

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It’s a very efficient software and our company has been using it for over 10 years. It has great features and effectiveness.

Ayesha S.

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Very patient-focused, which is nice; decent out-of-the-box reports, easily integrates with lab's imaging software; good value for the low price pt.

Ryan K.

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Cons

It has gone down in the past, but the crew at Practice Fusion has made corrections very rapidly. The worst outage was related to general downtime from AT&T.

Howard M.

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Customer service is horrible; they are rude, not helpful at all and you are easily on hold for 40 minutes at a time. You can leave a message, but no one ever calls you back.

nas a.

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Problem tickets are completely ignored - not responded to at all. There are a number of problems than I was hoping PF would address that lingered for YEARS, and I just learned to live with them.

Dmitry M.

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Overall rating

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positive reviews
75%
would recommend this app

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394 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I've been using Practice Fusion for a little over a year and I'd have to say it's so easy to use.

Reviewed 3 years ago

The benefits greatly outweigh the disadvantages. I always have a peace of mind using this software with every use. I never have any issues logging in and if was to ever, resetting password is super easy. You have the option of resetting through a simple text to your phone or email with a 6 digit code to reset password. You can also access this software from anywhere in case you may need to adjust the schedule during non business hours.

Pros

What I like most about this software is the navigation. Out of all the other EHR softwares, I grasp quickly to the ease of use. I like how the schedule, charts, task, messages etc. are layed out. It's a great EHR for first time Medical staff such as Medical Receptionist and Medical Assistants.

Cons

Well no EHR software is perfect but I can honestly say that the only thing I wish could be better is how to search for patients by previous encounters.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A great budget option if you don't need customization

Reviewed 5 months ago

I initially implemented the product when it was a standalone product offered for free. It was an ambitious but limited piece of software that was eventually sold to Allscripts. Very soon after, the business model shifted from selling aggregated data and in-product advertising to a subscription model, but still remains very inexpensive. The system is very rigid in that it does not offer a lot of...

Pros

Easy implementation (up and running in a day). Reasonably good feature set (lab integration, call and text reminders, patient portal). Very competitive price. Free to try.

Cons

Very little customization. Initial navigation is not very intuitive. Requires annual commitment. Additional features use third party integrations and have additional costs associated. Lack of device integration.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Adequate for a small practice

Reviewed a month ago

For our therapists, Practice Fusion has always allowed a highly customizable chart note function. From the billing side, there is room for improving automating charting to superbilling.

Pros

Practice Fusion integrates with a handful of billing softwares and generally works fine for EHR functions for a small practice. There are a few buggy things that have not been worked out as they went from a free software to a per provider subscription, but they do seem to continue to add features that help with efficiency and seamless processing of medical transactions.

Cons

Little bugs, ie, a date range filter that will not respond to the calendar and so must always be manually typed. To get these annoyances addressed technical support first requires checking internet speed and other hardware factors that are already verified sufficient and have nothing to do with the simple coding issue at hand. Also, superbilling is missing some automation from the chart note to the bill that is found in many other EHRs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Not a Good Choice for Mental Health Professionals

Reviewed 3 years ago

This software often felt way too busy and clunky for my needs. I started shopping for software specifically made for mental health. I test drove a bunch of new software programs. Simple Practice was my choice. It does everything I need at a price I can afford. It is also very simple and intuitive by design. I can accept credit cards and conduct HIPPA-secure tele-sessions through the site. They offered an easy way to do mental status exams and treatment plans. Not so in Practice Fusion.

Pros

It allowed me to use it at no charge for many years. This was helpful for me as a solo practitioner with high overhead costs.

Cons

This software is not built with mental health in mind. There is no way to customize the interface for the specific needs of my occupation. There were a lot of annoying pop-ups that I had to deal with that did not apply to mental health providers. The most frustrating thing was attempting to work with the calendar. It was impossible to review my schedule on my mobile phone because the calendar was not...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This is the best EMR system I could imagine

Reviewed 2 months ago

I would recommend this system to anyone who is in the healthcare field. With no hesitation.

Pros

I love being able to access every patients information so effortlessly. I am able to access messages from providers, relay messages to the patients, update their entire profile with the click of a button. With every doctors encounter it is so simple to go through templates and record any new information.

Cons

I don’t love that I need to update the patient’s PMH in addition to updated vaccines, surgical history, etc. but that is a small price to pay for the amazing system that it is.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Beware of the limitations

Reviewed 8 months ago

Customer service is poor. Phone support is essentially non-existent. E-mail support is hit or miss. If you ask about how to do something that the program doesn't do they will just ignore your question. The documentation about how to set up the patient portal or even how to know what it looks like to the patient is lacking. Training videos overly simplistic. Pricing structure limits the number of staff per provider that can access the software. They lock you in to a contract period with no cancellation option until the time is up.

Pros

Cloud based with straight forward and uncluttered user interface. Easy to set up key phrases and text shortcuts. Scheduling works about as expected. Integrated e-prescribing works better than some other ehr products.

Cons

All scanned outside documents are stored in a separate database from the patient's chart - i.e. you can't access that scanned specialty report from the patient's chart, you have to look it up separately. No place to enter the results of in-office lab testing. No true charting templates.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Manage patient records

Reviewed 5 months ago

From the beginning, Practice Fusion allowed our practice to fully switch to government mandated electronic medical records. And with that switch it allowed us to earn rewards from the government. As practice fusion has grown, we have grown with it. Although no longer free, it does offer a free 2 week trial period with out having to even put in a credit card number. I highly recommend you give it a try!

Pros

I was an early adopter when this software was offered free. For a small practice that was vital in getting us to switch to electronic medical records.

Cons

As crazy as it sounds, that fact that it was originally offered free made it seem like it was just Cheap That could not be further from the truth!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Practice Fusion the easy EMR system

Reviewed 7 months ago

The program is great for keeping track of all out patients information, communicating with everyone associated with the practice, and it is very user friendly. If you do run into a problem the support staff are always available and almost always solve your problems!

Pros

The software is user friendly. The support help people are fantastic at walking you through while you try to trouble shoot! The program is tied to Updox which is another amazing program.

Cons

There are a few gliches with the system and we are unable to add all attachments to referrals. If you send a document to the chart you are unable to attached it when faxing out a referral.

Overall Rating
  • Value for money
  • Ease of use
  • Features
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Unprofessional, unethical, incompetent

Reviewed 2 years ago

I gave them a list of my complaints, not the least of which was that my trainer couldn't even explain the use of templates on their system. Also their knowledge base is completely unhelpful. Their response was to breach contract by shutting down my access to the EMR. I have a full schedule on the next business day and now have no EMR. These people are criminals! Stay far away!!!!

Pros

It does some EMR like stuff. It looks nice. The price is right. That's about it.

Cons

Too many to list. Their customer service is unprofessional and unethical. They have answers to nothing. They always refer me to the suggestion board when I ask about why a feature isn't present that is a standard part of medical practice since forever. The suggestion board is where suggestions go to die. Seriously, there are good suggestions on there from 5+ years ago that have been ignored. All of my suggestions, again part of medicine since forever, have sat there awaiting the moderator to clear them for over a month!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Worst E RX system - CLunky beyond belief

Reviewed 2 months ago
Pros

Cost cost is great but thats it otherwise its a very clunky system

Cons

The e RX system is unbelievable clunky I have asked over and over to please allow storage of meds that we use repetitively for extraction by a macro . FOr example I have patients in travel med that get the same 4 Rx's over and over . Each time I have to write them all out - Our old system SOAPWARE I could extract these with three key strokes . With practice fusion I am well over 500 key strokes for...

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Practical for Small Offices

Reviewed a year ago

It's a great product for a single or 1-2 provider group. Anything larger and you'll need a better EHR/EMR product.

Pros

The ease of use. Practice fusion was very easy to learn and use. I set this product up for a single-provider practice in a quick transition from Athena. I didn't have to sit for hours training the provider on how to use PF as it's very easy to use on a daily basis.

Cons

Lack of features. The ability or lack there of to manipulate templates, create documents, receive faxes, lab results, etc. You had to set it up with only the providers that integrate with PF.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect fit for our small practice, definitely one of the best EHR platforms available

Reviewed 2 years ago

Working with Practice Fusion has been a positive experience overall and I can't imagine what our first year in business would have been like without it. The last thing any practice wants to worry about or have issues with is is an EHR platform. Practice Fusion has been a solid system, allowing us to operate effectively on a daily basis and focus on growing our practice. The cost is definitely worth it (even though it was free when we started!) and Practice Fusion is by far one of the best EHR platforms available today. We won't be switching EHR systems anytime soon.

Pros

When we were opening our practice almost a year ago, there were 3 main EHR platforms we were considering. After the demos and in-depth trials, we ended up choosing Practice Fusion because of the clean interface, ease of use, add-on features, and integration options. We felt that Practice Fusion would allow us to customize our EHR system over time, building and adding only what we want. Having used...

Cons

I would say that the main issue we run into with Practice Fusion is subpar customer support. While there is an option to chat with a live representative, the wait time can be excessive. When I finally connect with an agent (if I haven't moved onto something else and forgotten about waiting), the quality of the help that I receive is hit-or-miss. Also, there are a couple of minor things that I am hoping will be addressed (being able to search for patients by nickname/preferred name, documenting meds that have been called in vs. sent electronically, etc.), but no EHR platform is perfect and Practice Fusion is definitely the best system I have used thus far.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good value while it was free, now that it will be cpsting per month, per clinician, we will be leaving

Reviewed 3 years ago

It was a good introduction to an EHR for a new and growing practice, when it was free. Now, at the new price point, it is not nearly the same value in comparison to it's competitors who offer integrated billing at the same cost, voice mail reminders, better product support instead of relying mostly on it's user-generated fourums, etc.

Pros

Little lag, reasonably cohesive interface, easy enough to use once you gett over the learning curve.

Cons

Poor support which relies on the Practice Fusion community of users to answer questions for each other, no voice mail reminders to patients, difficult to find correct documentation for MIPS and not notified when info changes. When Practice Fusion was bought out this year, they sent an email to their customers, promising continued commitment to them; however, when they decided to change their structure...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Practice Fusion is a free EHR system with a good user interface and fluid navigation.

Reviewed 4 years ago

We are grateful this free EHR, it saves us a lot of money. However, we hope Practice Fusion will provide its own billing system for us, and we are willing to pay for the billing service. As we all know that the billing is the most important part of medical clinic. Thanks! Catherine Ye

Pros

1. Providing good features ( Schedule including online booking, Patient demographics, management documents, E Prescription, Insurance and verification, Immunizations, Allergies, Smoking status, Vital sign, customized templates, Referrals, lab order and receiving results, image order and receiving results, Soap Note, Message, Patient portal and MIPS report) for free. 2. Providing free learning center...

Cons

1. Practice Fusion has no billing management feature although it can been integrated with other billing software. 2. There is Payer list problems with payer codes, and custom service staffer don't know how to solver the issues. 3. Practice Fusion don't provide our own account manager, we have to explain our issuers each time when we contact customer service representatives. 4. We don't have any communication...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Software being managed by morons

Reviewed 3 years ago

Make this open source so that providers can add functionality to their system. Retain your revenue through advertising as you are doing, from labs, pharmacy, radiology connectivity but give assess to tweak simple issues. Then you would truly be the leader so sought to be.

Pros

Free, able to get up and running in no time. Web based. runs on both desktop and tablets.free to the provider.

Cons

Simple tweaks that need to be done are completely neglected. Absolutely cannot talk to support. Difficult to have patients register and if you run a walk in clinic which most places are then forget it. Be ready to type in every last digit yourself. They tout integration with labs, pharmacy and radiology but only those integration to make them money and really i do not care, they should be profitable...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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PF review

Reviewed 4 years ago

Given that it's free, I don't feel I have the right to complain too much, however, customer service has NEVER been a strong suit in the 3+ yrs I have used PF in various settings. I live in MI and don't understand why I can't yet e-scribe controlled substances in my state when other EMR's have been for quite some time. Having to create emails for more than one practice is absurd because then you have...

Pros

That it's free, fairly easy to use, but not always simple. Has gotten better over the years.

Cons

when creating a superbill, often sends a message "fix validation errors" before you can save as ready to bill, but no errors are listed or highlighted......WHAT DOES THIS MEAN?!?!?! The only solution I have found, to date, is to go through and start erasing diagnoses, one by one until I can save. Then, I know I am losing revenue because I have had to erase so many! Also, not being able to save...

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  • Value for money
  • Ease of use
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Acceptable product while it was free but now.....

Reviewed 3 years ago
Pros

It used to be free. Ability to make your own templates. The E prescribing was simple to use. Easy to enter lab orders and lab result integration was good.

Cons

From free to the whole amout annually paid in advance. The price increase has shut out many small solo practices. The cost is for one physician license +3 additional licensed employees. Wouldn't cost be much fairer if the cost was truly per user. I don't want to subsidize larger offices. Horrible customer service since late last year. The templates that are provided are a very low-quality including...

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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I like it

Reviewed 7 months ago

Very positive.

Pros

It was free in the beginning which was cool, but I still find value in it. Once the templaters were done, things are simple and easy to dictate.

Cons

Would like a little easier way to chart and dictate and change things. I saw a mutate button on a competitor to change the order of the note.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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We are a small outpatient psychiatric office and Practice Fusion was great for our budget!

Reviewed 3 years ago

Great value for the price. We are just starting to implement the patient portal and find it is another useful tool for some patients.

Pros

We love the price, as a small office (2 providers) our budget was limited and this was appealing. I knew other offices larger than ours that used it and they recommended it as well. There is a lot that Practice Fusion is capable of and I think we are only hitting the surface of how it can make our jobs easier. I really like how updox (faxing system) coordinates with Practice Fusion and we can upload what we need into the chart so easily.

Cons

I felt it was difficult to navigate Practice Fusion, but then when we started using it I was also setting up a private practice so that made things more difficult because I really didn't know what I needed as far as intake templates and how to set up my notes to make it quick and easy. After some tries I think we are doing pretty well. The only thing I wish was different (and maybe this can be done...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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OD

Reviewed 3 years ago

I think of it this way. It has been free for so many years. I have participate Meaningful Use before and got incentive payments. That means I even made money without investment. In general, I don't blame the previous owner. I guess when it was difficult to continue the business as is, there has to be a change.

Pros

I customized templates myself to optimize the charting workflow in the past. It was much more efficient and accurate than the new EHR I just started to use (1/4 of time). I only need charting and billing for exam payment before. Now I need dispensary and manage inventory, I have to use a full EHR for OD. It was just about the timing PF stopped offering free version. So I didn't use the paid version. I can still view my previous charting and appointment records through PF. That is good. But I was a little bit frustrated with new way of maneuvering through charting. I even debate keeping both EHR to give myself peaceful mind.

Cons

Obviously not free anymore. Free forever? I didn't even believe it from the very beginning. It sounds right to get paid by advertisement. But, it is not something that is sufficient and guaranteed forever.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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EMR that is easy to learn and works well for small offices

Reviewed 3 years ago
Pros

This software is a breeze to teach to new and existing employees alike. New features are few and far between but seem to be easy enough to implement. Software use to be free which was a real pro but the cost is not outrageous now. We are hoping that with the cost per provider, we will be seeing some feature upgrades that will make it more of a time-saver.

Cons

The cell phone 2 step login seemed like a great idea until I watch my employees waste time, potentially violate HIPAA/privacy policies because of the cameras on every phone now and because they have to re-sterilize after using their phones to log back in. You can't bill insurance companies directly, which is a con if you have a dedicated billing person that is capable of billing for less that what...

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Practice Fusion Customer Service and Use Issues

Reviewed a year ago

We do use practice fusion for multiple providers who find that it works well to integrate with the billing software

Pros

Practice Fusion does allow practices to pretty easily link up with multiple billing softwares, and it allows for simple tracking of patient records and note keeping. It is pretty simple to run a report and see why a claim is not populating into the billing software from PF.

Cons

The option to keep documents in a patient file is not entirely user friendly, as you have to scroll through all of them to find what you are looking for. I often run into glitches in the bridge built between PF and the billing software we use. I also have trouble with customer service at PF every time there is an issue, as you are not allowed to call any more (the automated message will hang up on you) and the online support ticket is slow and cumbersome. I would expect kinder and more efficient customer service now that practice fusion is a paid service

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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I have been using the free version of PracticeFusion for over 3 years now and am generally happy

Reviewed 3 years ago

It serves as a nice EHR for our Physician's practice. Also i got valuable help from the PF technical support team when i was trying to integrate this EHR with our billing software Kareo.

Pros

The software has been easy to use. Until now most of my questions were answered in a timely fashion.

Cons

Since introducing the subscription model this company has changed a lot. I have two locations with two separate instances of PF for historical reason. Since we have one Dr at both those locations i would like to combine them into one. I have already signed up for the subscription at our main location. However it is almost impossible to get someone from Technical Support to talk to. I am an IT person myself and am convinced that my problem will be solved within 5 minutes if only i could talk to the right person. The customer rep that called to collect my subscription has a phone number that just hangs up when called and she NEVER responds to emails. This is not customer service that I am used to in the USA - even third-world countries have better customer service.....

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Adequate Free Electronic Health Record

Reviewed 4 years ago

Happy with the EMR up to 2017. I don't feel it will meet our needs for QPP reporting.

Pros

This is a free platform for medical offices. There are no hidden charges and it is easy to use. Cloud based, so you don't have to invest in servers. Easily link lab facilities to send and receive orders/results electronically.

Cons

I don't feel they are ready for CMS's quality payment program. We are already in June and don't have a dashboard for the Advancing care information (old meaningful use) yet. We need to gauge how we are meeting each measure before the start of the last available reporting period. The Quality measures (eCQM) are only geared towards primary care and we are a specialty with a specialty measure set. I have to connect with a Specialized registry to be able to report quality measure, and the data files are not adequate to download a CCDA file, so I may need to input ALL the data manually to be able to report and to get credit for the bonus points. We may need to switch EMRs if things stay the same.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great software when it was free...not so good if you have to pay for it!!

Reviewed 3 years ago

Not a bad software package, but it has its limitations. Customer service has deteriorated over the 7 years that I have used the program. You generally never can get a live person to discuss the issue. Everything is by email. If I have to pay for software, I will find one that does everything I want.

Pros

The software is easy to navigate and has the basic features of an EMR. Being cloud based, it was easily accessible from any internet based pc. It was practice specific in many ways, with certain shortfalls. Vaccine inventory was very good.

Cons

As a pediatrician, I must record a patient weight in pounds and ounces, which you can't do with practice fusion. The basic templates can not be modified and you had to be careful when composing notes (I don't come across too many 2 month old infants with teeth!) either not to pick those elements or go back and really proof read the notes. Log in from a machine that you didn't use previously is a nuisance, in that you have to be verified with a security code.

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