PrognoCIS Reviews - Page 3

They are definitely up to date/current with certifications and Meaningful Use criteria. So far, we have gotten all of our Meaningful Use payments, and many other practices I know have not even gotten through Stage 1 because of their software.

Support is the biggest issue. I have issues that are still not resolved from 6 months ago. I'm told issue is fixed only to find it is not. It gets sent to "the back," who fixes one thing, and then three other things that were fine get messed up. They said we could customize reports, but we can't. They don't work. They told us they are accurate, but then I have to prove they are not. It's a huge...

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System is not to difficult to learn fairly easy to teach .. great staff to learn system with at the beginning

Once they give you to customer service ...forget it .. they barely speak English..they are never open before 10am eastern and takes days to get an answer to question

Ease of use, customizability

Poor for reporting PQRS and MU. My main complaint is the poor aesthetics of the records it generates, this could easily be improved if the company made the effort. Also, the Customer support mostly comes from India, there are time zone issues but more importantly language barriers that are significant. I do not feel their support people "think like doctors" therefore with the language it is hard to get them to understand the problems. I have reached out to their Manager of Customer support with little interest in addressing issues. When I bought the product I have assured all of the customer support was in the US, this is blatantly not true.

Workflow, customization of my needs. The EHR is designed specifically towards me (seemingly anyway). The people work hard to keep me pleased.

Will respond to this question later. So far, so good. I have used EHRs in my career, and PrognoCIS works best for me.

The implementation is excellent. You may not like the syntax of the system at first, but you can edit and alter all you'd like, as well as have custom templates set up. It takes time, but you'll get it right where you want it in time. Having used several other systems, so far, this is better by a huge margin. The support is good, implementation is excellent and it's affordable. When I requested...

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The time it takes to get it all the way you want it, but it's worth it. I have hardly needed tech support and it has been adequate but not stellar. That could be improved.

It is very user-friendly. Despite other EMR's that claim that they "...think like a doctor..." they actually do not. They all start with Chief Complain, which is a standard documentation pathway, exactly how the Computer Scientist would think. Most doctors, however document the chart while already having Differential Diagnosis partially materialized in their minds. This EMR allows you to do that. I have used more than 5-7 different EMR's and can attest that this one is the best I have ever used.

I do not like when the billing modules have to be purchased separately. I should be able to do my own billing with or without the company. It has to be my choice. I understand that it is a current trend for nearly all of the EHR Companies to try to also sell doctors their billing services, but still I disagree with it. Doctors who wish to do their own billing should be able to have at least the option of having their own user-friendly revenue cycle management via EHR itself and not being forced to purchase an additional module, regardless how cheap it is.

it is fairly intuitive, and there are very few pop-up screens. The business is keeping up with Meaningful Use. I like the format of the notes and the face page.

Tech support seems overwhelmed. Some issues just don't get addressed. For example, in Rx, you can auto-populate the pharmacy. Initially, all of our local pharmacies were present, and now we have pharmacies in Florida, Roswell, NM, and Amarillo, TX. So I have quit using that.I have asked for it to be fixed a couple of times, but I just don't think it is a priority. I don't like how if you type in a med and change it to PRN, all of the data you entered will change. So you have to remember to type in PRN first. If you choose long-term after typing it in, that won't happen There are times that the system is really slow. It may be a for a few hours or a day. I hope that as the system improves, this will happen less often.

PrognoCIS is a good system that is very customizable to your needs. The most important part is their service. Their support has been excellent with explaining their features. They have also been instrumental in ensuring that everything went smoothly and that we were able to get everything setup an running within a month. We use the signature pad and fax out feature very well to create a paperless office. They are very knowledgeable and professional. The EMR, PM, and billing features work well. My biller seems happy as well. They have excellent support. I have been using it for almost 10 months new. I started using Dragon for the HPI and PLAN since January. Overall, we are very happy with the product and service. I would definitely recommend.

Too many clicks. But I guess that all EMRs are that way to some extent.

Wonderful software! Our new providers have had no issues navigating throughout the program. Schedule is easy to understand.

The technical support is never that helpful, they do not speak English very well. That is my only complaint with this software.

They customize all of our templates and diagrams. We were looking for a vendor that could build an interface with our practice management system. We are a dermatology office, so we don't need all the bells and whistles as some of the other vendors out there. I honestly have to say from sales to programmers to everyone in support, this is the best software out there for everything from single doctors to a big group practice. We've had opportunities to change to vendors who are dermatology-specific, but we won't because we like this product and its functionality.

From my experience with other software IT experience, tech support tends to take to long to fix issues. But I have to say we've been with them for the past three years, the support has improved significantly, and all my questions are addressed when they do call me.

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It is customizable once I was trained. I spent weeks getting it just right for us, and it worked well. I also like our installation consultant. She has been great to work with. I also love the ARRA dashboard and feedback when closing an encounter. It makes it easy for the providers to know they have done everything they are supposed to do.

The programmers are hard to get to. They tend to fix things based on a brief description of the need. Often, the communication breaks down, and it doesn't get fixed like we need it. Then we have to start over. I would love it if I could talk to them before they make a fix or change so that I can make sure we are on the same page. Also, the fax capability gives us a lot of trouble. It's hard to know if a fax went through or failed and why.

I like PrognoCIS' ability to customize reports and templates. The ability to have our fax interface with PronoCIS is a great feature. We can easily attach a fax to a patient's record and fax out referrals, letters, etc. The electronic prescription works very well and is a terrific feature. Customer support staff is very patient and friendly. The training webinars they offer are very helpful. We feel that PrognoCIS is up-to-date with all the requirements for Meaningful Use and is always thinking of the future.

Communication was somewhat difficult at first due to a language barrier. But PrognoCIS listened to their clients, and this is much improved. PrognoCIS customer support staff has always been very patient and respectful.

The access to forms about exercises and medical procedures is nice.

The report layout is sloppy. I have to call for help on every question or change that is needed on the report, and sometimes I don't hear back from anyone for another day or have to spend time on online meetings. I don't feel it is ideal for use on workers' comp patients. There are extra periods in some sentences, and others have incorrect outcomes. I do not like it for use of Operative Reports. I feel Operative Reports should have their own report page, because we do not do office visits on the same day as surgeries, yet it generates two documents, which is confusing to the front office when they need to forward reports. The print is too small on the screen, and on a laptop is even smaller.

As a specialty healthcare provider, we needed a highly-customizable Electronic Medical Records system, and PrognoCIS was able to do this for us. It is also a relatively easy system to use and to train others to use.

It can be challenging to get a response from technical support in a reasonable period of time. It's often at least 24 hours before anyone returns a phone call. If more substantial changes need to be made, such as updating documentation templates, at least 30 days are required to make changes to and implement the new template. Followup after changes are made is often poor. You have to check back with them to see if the changes have been made that you requested, because there is very little proactive communication on their part.

They are up to date with all of the Meaningful Use requirements and are a very affordable option. The system is very easy to navigate if you are used to a Windows platform and how Microsoft Office operates (click down, pull down options).

Getting a hold of the support staff is sometimes an adventure. Once you get a hold of them, most problems are resolved quickly. But if there is a bug in the system, it gets sent back to the engineers and takes a long time to be resolved (sometimes months). The big upgrades (version upgrade) was very hectic with a steep learning curve. There were lots of bugs in the system and lots of extra/new steps. We are back to normal functioning levels/speed now, but after much struggle.

The EMR is very easy to use and customize. Bizmatics is very responsive and they are will to help along the way with any question you may have.

There is nothing I don't like about this. I have used several EMR's in the past

It met all the standards of what I think I need to work efficiently. It can work on all the electronic devices, the training team is friendly and available.

The user interface could look a little more updated. The icons are very small and like an old Nintendo game character. The training and set up process is very long, expect 6-8 weeks to be safe and is the main reason I gave the ease of use rating 3 stars.

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I really like the customization of the templates/progress notes and procedure notes. It allows for consistency with notes and less room for error versus using a transcription service. It is comforting to know that my assigned client support representative is always available when we need her, but she also lets us know if she is going to be out and who to contact directly in her place. She understand our needs and urgency regarding issue resolution.

I do not like the billing product as much as I do the electronic record portion. Although it's easier for me to evaluate my billing personnel, the system seems a little to cumbersome.

This software is best suited for a small medical practice. It worked well for our busy primary care medical practice. It has many choices of interfaces which will satisfy any option a practitioner would need to implement electronic medical records for their practice. Most importantly their training and support is awesome!

Took longer to integrate labs and radiology interfaces than I expected. Still it is worth because the software is easy to use.

Ease of use for providers and ability to customize the solution to your needs.

Tech/customer Support can be a challenge at times.

Without a doubt, I like this product for several compelling reasons. It is a very easy to use, functional, and organized system. Actually, I highly recommend all people to buy the new product from the vendor because it's really worth it and very useful at the same time. What I like about the vendor is that our rep is always willing to help the ones who are having trouble with the system, and she is very friendly.

From my perspective, everything looks perfect. I like the icons; it is very easy to do the work with the icon there. In fact, there are shortcuts to get our work done faster.