ReminderCall.com Pricing, Features, Reviews & Comparison of Alternatives

ReminderCall.com

Appointment reminder system for the medical industry

4.79/5 (110 reviews)

ReminderCall.com overview

What is ReminderCall.com?

ReminderCall.com is a cloud-based solution for practices of all sizes within the medical industry, which enables them to send automated appointment reminders and confirmations to patients via text messages, calls and emails directly from EHR, EMR and other scheduling software, already used by the business. It aids businesses in improving their two-way communication and allows recipients to confirm or connect with their visiting clinics through reminder calls.

Key features of ReminderCall.com include appointment scheduling, calendar management, reminders and IVR/voice recognition. The HIPAA compliant-solution enables healthcare providers to communicate with their patients in adherence to applicable state and federal laws/regulations. Plus, it allows businesses to modify the system and customize their brand voice, system voice or a combination of both to communicate with clients.

ReminderCall.com facilitates integration with several third-party applications such as 123Pet, Accuro, Acuity, MDSynergy, MedicsElite, Outlook Live, iClinic, Redtail CRM, PTOS, Paceart Medtronic, PowerMD, TrakNet, Vericle, WoundExpert, Genesis Best Chiropractic, Google Calendar and more.

Pricing

Starting from
$14.50/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English, French, Spanish
ReminderCall.com screenshot: Schedule text messages, calls or emails to remind customers automatically of their appointments.Remindercall.comReminderCall.com screenshot: Use your existing software. We work seamlessly with so many scheduling systems that you can start right away. If you don’t see your software on our list, we can create a custom ReminderCall.com integration for you.ReminderCall.com screenshot: Setup is as easy!
1. Connect your Scheduling Software
2. Create Your Message
3. Schedule Your Appointments
That's it. ReminderCall then sends reminders for you, automatically. Just set it and forget it!

ReminderCall.com reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.7
  4.8
  4.9
Skyler Gouldin

A great integrated reminder service that helps ensure return visits.

Used daily for 2+ years
Reviewed 2018-07-24
Review Source: Capterra

Patient's really appreciate this as an option in my clinic. It helps them remember their appointments and it helps me ensure followup visits. I can also text a patient at any time through the website which is a great feature as some people prefer texting to a phone call. It also helps us to keep our scheduling in order as people are more likely to let us know if they are going to be late or miss their appointment. I really appreciate that it is integrated into my software. Once they are opted in, all I have to do is schedule normally and they receive their notifications.

Pros
I appreciate that the reminder software is integrated into my EHR scheduler and once the option is checked, I no longer need to set up a separate reminder for my patients. Once they are on the schedule, if they have opted in to reminders, it automatically sends them the reminder. This has helped tremendously with missed appointments. I also like that a patient can text back the number if their schedule has changed or they need to cancel their appointment. I can then reply back to them via text, through Remindercall's website. It makes rescheduling quick and easy.

Cons
My only dislike is the layout of the website that they use. It is not terrible but it could be cleaned up and perhaps be a bit more intuitive. It is not difficult to use and it functions well though.

Response from ReminderCall


Hi Skyler, thank you so much for taking the time to write this review. We are very pleased that the service is helping you communicate with your patients. You are right, our user interface could use some updating. We've been in the business for a while and it is starting to show. We are currently testing a brand new user interface which we hope to release by the end of 2018, so keep your eyes peeled. :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ally Varvel

Helped Practice Reduce Cancellations and No-Shows

Used daily for 2+ years
Reviewed 2020-01-02
Review Source: Capterra

So far we have been greatly impressed, and are very happy with our purchase of and use of Reminder Call. I would highly recommend.

Pros
We purchased this product to help reduce cancellations and no-show appointments. It has helped immensely! We are able to alert patients via text or call that they have an appointment in 24hrs, and they are able to confirm with their schedules. They are also able to respond, which comes through via our email, and enables a quick re-schedule if we see it fast enough! It has also reduced no-show appointments to less than 1%. Patients also love them messages and calls! They compliment the timeliness of them and consistency of the receipt of the messages and content.

Cons
We wish that we could send a confirmation text upon scheduling appointments, which could be added to their phones calendar from the message. Then also, the original reminder the day before...

Response from ReminderCall


Wow, thank you for the fantastic review. We are so excited to hear that your no-show rate went down to less than 1 percent. Thanks also for the great ideas. We have added them to our features request list.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dana Mosure

Great Product

Used daily for 1-2 years
Reviewed 2019-12-13
Review Source: Capterra

see pro comment above.

Pros
I needed an appointment reminder software to help patients remember to keep their appointment. This software is great. It is affordable, easy to set up/use, and has resulted in fewer cancellations for my office. The best part is that it is hassle free. I autopay, they email me the statements and the product just works. As a busy business owner and doctor it's one less thing I have to stress about--which makes it worth it!

Cons
Occasionally my patients will say they didn't receive a text or email.

Response from ReminderCall


Hello Dana,

Thank you so much for the detailed review! We are so happy that you have found it hassle-free. Unfortunately, there are times when emails are filtered out as spam and text messages are blocked by phone carriers. But this should be a rare occurrence. If you see an increase in undelivered messages, please give us a call so that we can investigate. Thanks again!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Linda Harris

Reminder Call Review

Used daily for 2+ years
Reviewed 2019-12-18
Review Source: Capterra

It does seem to help to get our clients here regularly.

Pros
I like the ease with which we can send out text reminders to our clients.

Cons
It would be nice if it sent out the reminders automatically

Response from ReminderCall


Hi Linda. Thank you very much for taking the time to leave some feedback. We are happy to hear that the service is helping with patient compliance. Most of our integrations automatically send reminders. However, the software you use sends us data securely. It is set up this way because of the sensitive nature of these particular reminders. That said, I hope you find the patient responses that auto-populate your schedule helpful. Thanks again for your kind words. Please contact our customer service team if you need assistance.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Julie Swanson

Reminder Call REview

Used daily for 2+ years
Reviewed 2019-12-13
Review Source: Capterra

It has been great! We love Reminder Call.

Pros
I like reminder call takes care of everything for us. We don't have to send out the texts or calls, it is just automatically done. Before we would call each of our patients to remind them about their appointments. This has cut down a lot of time for our staff and made for more productive time. It is also incorporated into our software so the process of setting up was very seamless.

Cons
Everyone once in a while (maybe once a year) there is a glitch that the texts/calls don't go out and then all our patients complain that they didn't get the message, but that happens with anything, so its not a huge deal!

Response from ReminderCall


Hi Julie,

Thank you for taking the time to share your experience. We are so glad the software is helping you be more productive. The next time your connection goes down, please alert us so that we can investigate. Thanks again!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ReminderCall.com pricing

Starting from
$14.50/month
Pricing options
Free trial
 
Subscription
View Pricing Plans

Pricing is based on the number of appointment reminders sent.

1-1000 credits: 9 cent/credit

1001-2500 credits: 8.5 cent/credit

2501-5000 credits: 7.5 cent/credit

5001-10,000 credits: 7 cent/credit

10,001-25,000 credits: 6.5 cent/credit

25,001-50,000 credits: 6 cent/credit

50,000+credits: 5.5 cent/credit

ReminderCall.com features

API
CRM Integration
Customizable Branding
Email Integration
Reminders
Third Party Integration

Activity Dashboard (233 other apps)
Activity Tracking (172 other apps)
Automatic Notifications (208 other apps)
Calendar Management (186 other apps)
Custom Fields (151 other apps)
Customer Database (162 other apps)
Customizable Reporting (172 other apps)
Customizable Templates (180 other apps)
Data Import/Export (183 other apps)
Electronic Payments (142 other apps)
Real Time Data (137 other apps)
Reporting & Statistics (251 other apps)
Social Media Integration (177 other apps)
Surveys & Feedback (143 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for ReminderCall.com

Key features of ReminderCall.com

  • Appointment Confirmations
  • Appointment Reminders
  • Custom
  • EHR/EMR Integrations
  • Email Reminders
  • Google Calendar
  • HIPAA Compliance
  • Live Technical Support
  • Outlook Calendar
  • Phone Reminders
  • Recurring Appointments
  • SMS Reminders
  • TCPA Compliance
  • Two-Way Messaging
View All Features

Benefits

• ReminderCall.com connects with several scheduling solutions, allowing businesses to use uploaded spreadsheets from their scheduler to send appointment reminders.

• Enables health care providers to record and use personalized messages and incorporate details about services in reminder calls, texts or emails.

• ReminderCall.com allows users to remind patients about their appointments and receive direct confirmation through calls, 2-way messages, and emails.

• ReminderCall.com is an automated system, which lets users view and manage real-time confirmations and replies from clients on a unified platform.

• ReminderCall.com lets practices communicate with clients using their own caller ID and improve response rate by calling them with official numbers.