Appointment reminder system for the medical industry
4.75/5 (125 reviews)
Patient's really appreciate this as an option in my clinic. It helps them remember their appointments and it helps me ensure followup visits. I can also text a patient at any time through the website which is a great feature as some people prefer texting to a phone call. It also helps us to keep our scheduling in order as people are more likely to let us know if they are going to be late or miss their appointment. I really appreciate that it is integrated into my software. Once they are opted in, all I have to do is schedule normally and they receive their notifications.
Pros
I appreciate that the reminder software is integrated into my EHR scheduler and once the option is checked, I no longer need to set up a separate reminder for my patients. Once they are on the schedule, if they have opted in to reminders, it automatically sends them the reminder. This has helped tremendously with missed appointments.
I also like that a patient can text back the number if their schedule has changed or they need to cancel their appointment. I can then reply back to them via text, through Remindercall's website. It makes rescheduling quick and easy.
Cons
My only dislike is the layout of the website that they use. It is not terrible but it could be cleaned up and perhaps be a bit more intuitive. It is not difficult to use and it functions well though.
Hi Skyler, thank you so much for taking the time to write this review. We are very pleased that the service is helping you communicate with your patients. You are right, our user interface could use some updating. We've been in the business for a while and it is starting to show. We are currently testing a brand new user interface which we hope to release by the end of 2018, so keep your eyes peeled. :)
Rating breakdown
Likelihood to recommend: 10/10
ReminderSMS help us send out SMS reminder services to reduce our appointment missing rate, in addition to our phone reminders.
Pros
It's simple and lightweight, and configurable to different appointment types
Reliable services, and pay per use price plan
Cons
It lacks of email reminder features, which would be another great complementary feature.
Hello Simon,
Thank you for taking the time to write a review. We're so glad to hear that you are enjoying the service and that we fit into your budget. Please let us know what type of email features you'd like us to add. Thank you!
Rating breakdown
Likelihood to recommend: 9/10
It does seem to help to get our clients here regularly.
Pros
I like the ease with which we can send out text reminders to our clients.
Cons
It would be nice if it sent out the reminders automatically
Hi Linda. Thank you very much for taking the time to leave some feedback. We are happy to hear that the service is helping with patient compliance. Most of our integrations automatically send reminders. However, the software you use sends us data securely. It is set up this way because of the sensitive nature of these particular reminders. That said, I hope you find the patient responses that auto-populate your schedule helpful. Thanks again for your kind words. Please contact our customer service team if you need assistance.
Rating breakdown
Likelihood to recommend: 8/10
Cheaper and more reliable than other previous text reminder software we used.
Pros
Customer service always fixes any issues, when there rarely are issues.
Cons
Sending manual texts via the website can be cumbersome.
Hi Jason,
Thank you for taking the time to write about your experience. I'm so glad our service is making your life a little easier. Thanks again!
Rating breakdown
Likelihood to recommend: 9/10
Pros
Using ReminderCall has helped make our services more relevant to today's generation. We are able to send appointment reminders, update on COVID procedures and we've even used it to better communicate with Spanish speaking patients. It has been so helpful as we evolve with our ever-changing society and culture, and has helped us communicate more effectively with the people we serve.
Cons
The only thing I would change is the allowed length of text messages, otherwise very happy with this product and service!
Hi Angela,
Thank you so much for the wonderful review. We are thrilled to hear that you are using so many of our features. Remember, live support is included with your account if you need any assistance. Thanks again!
Rating breakdown
Likelihood to recommend: 10/10
Pricing is based on the number of appointment reminders sent.
1-1000 credits: 9 cent/credit
1001-2500 credits: 8.5 cent/credit
2501-5000 credits: 7.5 cent/credit
5001-10,000 credits: 7 cent/credit
10,001-25,000 credits: 6.5 cent/credit
25,001-50,000 credits: 6 cent/credit
50,000+credits: 5.5 cent/credit
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