Trillian Pricing, Features, Reviews & Alternatives

Trillian

Instant messaging for healthcare systems of all sizes

4.77/5 (47 reviews)

Trillian overview

What is Trillian?

Trillian is a cloud-based solution designed to help businesses in the healthcare sector manage processes for instant messaging to improve internal communication. Trillian lets users manage group chats, sorted by teams or department, and share information about patient status, staff rotations, and more.

Key features of Trillian include an employee directory, telephony, private chat, file sharing, and patient records management. Read receipts functionality displays the time messages were read, eliminating the need to send follow-up messages. Care teams can send urgent messages with notifications to users marked as do not disturb, or on mute.

With deployment on Windows, Mac, Linux, iOS and Android devices, Trillian enables teams to control clinical communication via their existing hardware. Trillian provides encryption using TLS 1.2+ protocol, to ensure secure data storage. Businesses can configure their retention period of shared data or chat history to establish regulatory compliance.
www.trillian.im

Pricing

Starting from
$3.99/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Germany

Supported languages

B@534747f4
Trillian screenshot: Improve care team communicationTrillian screenshot: Modernize business conversationsTrillian screenshot: Stay in touch with friends and family
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Trillian user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.4
  4.9
  4.8
Joe S.

We love this platform!

Used daily for 6-12 months
Reviewed 2019-08-28
Review Source: Capterra

This solved a very hard problem for us. Our practice management system has a communication module, but it only goes Tx to front desk, the front desk can't reply! We needed to have a running conversation between tx and the front, and also for different people to interact privately or without conversation. We love working with this. Setting up was easy easy easy and tech support has been great with everything.

Pros
We love the ease of communicating safely across the office and when we are out of the office. The HIPAA compliant feature makes this a great tool for staying connected in a place where we would otherwise be running around on foot!

Cons
The PC chat window is a little confusing for us at times. We use different chat groups for different purposes and if someone is looking at the wrong group window they may not see what they want or may write in the wrong setting. It's not bad, but a highlight of what the window is might help. Also, I'd love to be able to set different sounds for different groups and users so I know what I have to jump for and what I can ignore for a while. I have to monitor activity, but don't always need to respond so I'd like to set sounds so I know what's what.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David P.

Good Product

Used daily for 2+ years
Reviewed 2019-08-28
Review Source: Capterra

Excellent.

Pros
Ease of use for employees, ability to pull archives for reports.

Cons
Unable to edit main group (we have two companies under the same umbrella), we'd like to change the name of the main default group to be more encompassing. Chat Disclaimer is sent with every message or none. We are wanting to send a disclaimer to each user at least once. Ideally, every time a new chat window between users is opened it should appear once. The price is steep, every year is getting harder and harder to justify the cost to my board with lesser costly options like Microsoft Teams, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Luis s.

Simple to use

Used daily for 1-2 years
Reviewed 2019-08-28
Review Source: Capterra

it is really fast and reliable

Pros
It is easy to set up users, and add new contacts to the list

Cons
it doesn't have a video chat or audio chat option

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Thomas P.

Easy To Use and train up

Used daily for 2+ years
Reviewed 2019-08-28
Review Source: Capterra

Needed a simple and easy to use app that didn't require my IT department to hand hold existing users and provide extended training for new users as we have many ever changing off-site contributors.

Pros
Very easy to use and new users pick it up quicker than most apps. Plus, continual upgrade & updates make Trillian the best instant messenger for business.

Cons
Do not believe Trillian has any functional flaws- Only suggestions have been minor cosmetic changes which they usually respond to in a timely fashion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Marianne D.

Excellent Communications Software

Used daily for 1-2 years
Reviewed 2019-08-28
Review Source: Capterra

We love Trillian at work and find it so easy to communicate across departments in a large facility and also communicate when I am away from the office but need to be available to the whole team. Group messaging is especially helpful.

Pros
Ability to share attachments, ability to customize login info and visibility, mobile option. Group communication options are excellent.

Cons
Would love more media content like gifs to spice it up!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Trillian pricing

Starting from
$3.99/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Trillian is available across 4 pricing tiers: Individual Free, Individual Pro, Business, Enterprise. Pricing starts at 0$/user/month and scales with each tier, outlined below:

Individual Pro - $3.33/user/month
Business - $3.99/user/month
Enterprise - $7.99/user/month

Trillian features

Alerts/Notifications
Appointment Scheduling
Compliance Management
HIPAA Compliant
Patient Records Management

Activity Dashboard (278 other apps)
Appointment Management (322 other apps)
Billing & Invoicing (338 other apps)
Charting (208 other apps)
Claims Management (267 other apps)
Document Management (219 other apps)
E-Prescribing (211 other apps)
Medical Billing (209 other apps)
Multi-Location (201 other apps)
Records Management (247 other apps)
Reminders (268 other apps)
Reporting & Statistics (282 other apps)
Scheduling (240 other apps)
Self Service Portal (257 other apps)
Workflow Management (204 other apps)

Additional information for Trillian

Key features of Trillian

  • Appointment Scheduling
  • Bed Management
  • Blast Messaging
  • Chat Bot Support
  • Chat/Messaging
  • Customizable Notifications
  • Do Not Disturb
  • Emoji
  • Employee Directory
  • File Sharing
  • In-Patient Management
  • Lock Screen Enforcement
  • Muting
  • Named Group Chats
  • Out-Patient Management
  • PIN Code Enforcement
  • Patient Records Management
  • Physician Management
  • Push Notifications
  • Read Receipts
  • Screen Capture
  • Search
  • Telephony
  • Text Formatting
  • Text Snippets
  • Voice Clips
View All Features