Trillian Pricing, Features, Reviews & Comparison of Alternatives

Trillian

Instant messaging for healthcare systems of all sizes

4.8/5 (40 reviews)

Trillian overview

What is Trillian?

Trillian is a cloud-based solution designed to help businesses in the healthcare sector manage processes for instant messaging to improve internal communication. Trillian lets users manage group chats, sorted by teams or department, and share information about patient status, staff rotations, and more.

Key features of Trillian include an employee directory, telephony, private chat, file sharing, and patient records management. Read receipts functionality displays the time messages were read, eliminating the need to send follow-up messages. Care teams can send urgent messages with notifications to users marked as do not disturb, or on mute.

With deployment on Windows, Mac, Linux, iOS and Android devices, Trillian enables teams to control clinical communication via their existing hardware. Trillian provides encryption using TLS 1.2+ protocol, to ensure secure data storage. Businesses can configure their retention period of shared data or chat history to establish regulatory compliance.
www.trillian.im

Pricing

Starting from
$3.99/month
Pricing options
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada, Europe, Germany

Supported languages

English, Danish, Dutch, French, German and 3 other languages, Irish, Italian, Swedish
Trillian screenshot: Trillian public group chats screenshotOne Minute Wonder: Trillian Instant Messaging ServiceTrillian screenshot: Trillian HIPAA compliant messaging screenshotTrillian screenshot: Trillian call center screenshotTrillian screenshot: Trillian private chats screenshotTrillian screenshot: Trillian general group chats screenshotTrillian screenshot: Trillian chat activities screenshot

Trillian reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.4
  4.9
  4.8
Joe Snowdon

We love this platform!

Used daily for 6-12 months
Reviewed 2019-08-28
Review Source: Capterra

This solved a very hard problem for us. Our practice management system has a communication module, but it only goes Tx to front desk, the front desk can't reply! We needed to have a running conversation between tx and the front, and also for different people to interact privately or without conversation. We love working with this. Setting up was easy easy easy and tech support has been great with everything.

Pros
We love the ease of communicating safely across the office and when we are out of the office. The HIPAA compliant feature makes this a great tool for staying connected in a place where we would otherwise be running around on foot!

Cons
The PC chat window is a little confusing for us at times. We use different chat groups for different purposes and if someone is looking at the wrong group window they may not see what they want or may write in the wrong setting. It's not bad, but a highlight of what the window is might help. Also, I'd love to be able to set different sounds for different groups and users so I know what I have to jump for and what I can ignore for a while. I have to monitor activity, but don't always need to respond so I'd like to set sounds so I know what's what.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Margy Weeks

Looking for Good Chat Options? Trillian May be For You!

Used occasionally for 1-2 years
Reviewed 2019-11-20
Review Source: Capterra

Trillian was a simple way for my teammates and me to communicate, stay on top of projects and tasks, and collaboratively discuss happenings in our various offices. It helped us keep connect personally, which in turn helped us grow as a team professionally.

Pros
I want to be up front - I no longer use Trillian. It was the chat software of choice at my office five years ago when I began working there, but we eventually cycled through two options before landing where we are now (RingCentral, which is another ballgame). I though Trillian was a great option for chatting with team members in various locations (or within the same office without getting up). Working in a remote office, it is imperative that I remain in touch with my teammates. Trillian helped me do that in a simple, effective way with an easy-to-use, pleasant interface. I was pleased with the ability to toggle between chat streams easily with Trillian, and was also really grateful for the search function in each conversation. I find that chatting is very useful for intra-office communication, but without the ability to search (or archive) within chat streams, it's USELESS. We all need to be able to refer to our comments, questions and answers in order to properly do our jobs, and Trillian was aces in that regard. I also really appreciated the simplicity of the interface. I don't want to have to search and spend time figuring out HOW to chat with people. I just want to be able to chat. Trillian does exactly that.

Cons
When I was using Trillian, it did not have a very robust document collaboration function. My guess is that by now, Trillian has addressed this issue and has grown into cloud computing in the same way that other chat/collaboration tools have. Besides this one observation, I'd say I had no complaints about Trillian, and in fact truly enjoyed using the software.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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David Pineas

Good Product

Used daily for 2+ years
Reviewed 2019-08-28
Review Source: Capterra

Excellent.

Pros
Ease of use for employees, ability to pull archives for reports.

Cons
Unable to edit main group (we have two companies under the same umbrella), we'd like to change the name of the main default group to be more encompassing. Chat Disclaimer is sent with every message or none. We are wanting to send a disclaimer to each user at least once. Ideally, every time a new chat window between users is opened it should appear once. The price is steep, every year is getting harder and harder to justify the cost to my board with lesser costly options like Microsoft Teams, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Thomas Parello

Easy To Use and train up

Used daily for 2+ years
Reviewed 2019-08-28
Review Source: Capterra

Needed a simple and easy to use app that didn't require my IT department to hand hold existing users and provide extended training for new users as we have many ever changing off-site contributors.

Pros
Very easy to use and new users pick it up quicker than most apps. Plus, continual upgrade & updates make Trillian the best instant messenger for business.

Cons
Do not believe Trillian has any functional flaws- Only suggestions have been minor cosmetic changes which they usually respond to in a timely fashion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Marianne Donato

Excellent Communications Software

Used daily for 1-2 years
Reviewed 2019-08-28
Review Source: Capterra

We love Trillian at work and find it so easy to communicate across departments in a large facility and also communicate when I am away from the office but need to be available to the whole team. Group messaging is especially helpful.

Pros
Ability to share attachments, ability to customize login info and visibility, mobile option. Group communication options are excellent.

Cons
Would love more media content like gifs to spice it up!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Trillian pricing

Starting from
$3.99/month
Pricing options
Free
Free trial
Subscription

Trillian features

Automatic Notifications
Compliance Management
HIPAA Compliance

Activity Dashboard (122 other apps)
Appointment Management (143 other apps)
Automated Scheduling (87 other apps)
Billing & Invoicing (153 other apps)
Calendar Management (103 other apps)
Charting (112 other apps)
Claims Management (113 other apps)
Client Portal (104 other apps)
Customizable Reporting (98 other apps)
Customizable Templates (83 other apps)
Document Management (84 other apps)
Document Storage (82 other apps)
Records Management (145 other apps)
Reminders (145 other apps)
Reporting & Statistics (111 other apps)
Self Service Portal (82 other apps)
Workflow Management (108 other apps)

Additional information for Trillian

Key features of Trillian

  • Appointment Scheduling
  • Bed Management
  • Blast Messaging
  • Chat Bot Support
  • Chat/Messaging
  • Customizable Notifications
  • Do Not Disturb
  • Emoji
  • Employee Directory
  • File Sharing
  • In-Patient Management
  • Lock Screen Enforcement
  • Muting
  • Named Group Chats
  • Out-Patient Management
  • PIN Code Enforcement
  • Patient Records Management
  • Physician Management
  • Push Notifications
  • Read Receipts
  • Screen Capture
  • Search
  • Telephony
  • Text Formatting
  • Text Snippets
  • Voice Clips
View All Features