YellowSchedule Pricing, Features, Reviews & Comparison of Alternatives

YellowSchedule

Web-based Online Scheduling and Practice Management software

4.65/5 (81 reviews)

YellowSchedule overview

YellowSchedule is a web-based online appointment management and patient CRM management tool for behavioral health professionals. The product enables healthcare administrators to reduce appointment no-shows, acquire new customers, re-schedule appointments, online appointment bookings, and maximize revenues.

YellowSchedule enables appointment scheduling by offering features such as click & create to schedule appointments; schedule recurring appointments 2 years in advance; allowing users to share or un-share their calendars with other co-workers; and syncing calendars with external vendors including Google, Yahoo, iPhone, and Outlook 2007. The appointment reminder module of the software enables users to accept or decline an appointment by simply responding to the SMS or email based reminder.

YellowSchedule allows users to book their appointment online well in advance by offering live integration with the customer’s website, and enabling customization of features such as prices, appointment duration & staff working hours. The product also offers real-time communication features enabling ad-hoc communications with the patients on their registered phone number or address, and maintaining a log of all client communications. The software enables enterprise level user administration by setting role-based permissions, and delivering client services based on their geographical locations.

YellowSchedule is suited for therapists, physiotherapists, chiropractors, fitness instructors and other professionals, as well as for caregiving enterprises such as clinics, hospital groups, universities, and financial institutions. The product offers integration with third-party tools such as Joomla, Google Calendar, WordPress, Drupal, Facebook, and Stripe. Some of its key customers include Helix Health, Go Daddy, Goodlife Fitness, and UCLA.
www.yellowschedule.com

Pricing

Starting from
$3.95/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
YellowSchedule screenshot: YellowSchedule's appointment history & client communications recordYellow Schedule IntroductionYellowSchedule screenshot: YellowSchedule's calendar integration with third-party calendar management toolsYellowSchedule screenshot: YellowSchedule's click & create appointment feature that can be customizedYellowSchedule screenshot: YellowSchedule's customized SMS & email based appointment confirmation featureYellowSchedule screenshotYellowSchedule screenshot: YellowSchedule's online appointment booking interface

YellowSchedule reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.3
  4.7
  4.7
Andrea Hoppe

Yellow Schedule

Used daily for 2+ years
Reviewed 2019-09-06
Review Source: Capterra

Pros
1. Affordable 2. Great customer service - I've always gotten a very quick resolve and response back 3. Nice app for phone, nice to be able to text from it as well 4. Taking payments is great 5. Reminders work - patients love it 6. Awesome integration with website

Cons
1. Mostly aesthetic - could look a bit nicer, less clunky 2. Sometimes the dates on the phone app do not line up with a client's actual last appointment 3. On the phone app, you can only see your personal schedule, you cannot see another employees (needed as a boss) 4. When someone cancels, it still sends out a reminder to them about the appointment, so they will press cancel again. Once they cancel, I think they should not get any more reminders. It can be confusing. 5. Wish you also accepted other payment methods beyond Stripe - sometimes it just doesn't accept certain cards, so I have to use a separate paypal account. 6. HSA cards and some random credit cards don't seem to be accepted

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Stella Angelidis

Great software

Used daily for 2+ years
Reviewed 2019-09-05
Review Source: Capterra

This software has solved a lot of my problems especially the appointment reminders which has decreased my no-shows significantly

Pros
I love the fact that you can give text reminders in the person can confirm and cancel an appointment

Cons
It would be great if the software had a client portal that they could log into and fill out admission paperwork before the first appointment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Adam Rowbury

Priced high

Used daily for 1-2 years
Reviewed 2019-08-19
Review Source: Capterra

It worked for our organization but when it came time to cut costs, YellowSchedule was almost immediately eliminated.

Pros
What I liked most about the software was the feature which allows back and forth communication with clients through the software. I could essentially text with my clients without having to provide my phone number. Furthermore, they could reply directly to the text reminders to confirm or cancel their appointments. This was helpful in many cases when clients forgot or double booked themselves and had to cancel.

Cons
The price point was too high. Also the app was not user friendly. I found comparable software for a fraction of the price. I will admit however that I have not found comparable software for the price I want which also has the features I named above.

Response from YellowSchedule


Hi Adam,

Thanks for your feedback. We're sorry to hear that you felt the price point was too high, however it's worth bearing in mind that our pricing includes SMS reminders which can really add up if you're paying for them separately.

We've recently added HIPAA Compliant Staff Chat, a Waiting List, Patient Intake Forms and Treatment Notes. So we believe we pack a punch for a very reasonable cost. If you're still missing the features you mentioned feel free to come back and discuss with us.

Kind regards,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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John Boswell

Basic yet elegant client scheduling program

Used daily for 2+ years
Reviewed 2019-09-12
Review Source: Capterra

Pros
The program is very easy to set up and use. It simply does what it is advertised to do.

Cons
Relatively few features however this is not necessarily a flaw because most of the functional features that are needed on a daily basis are present

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nicole Burik

Great Scheduling Software for Mental Health Professinals

Used daily for 2+ years
Reviewed 2019-09-05
Review Source: Capterra

Pros
I have been using YellowSchedule since 2012. It has been fantastic for keeping an organized calendar. I especially love the text reminders sent to clients. This feature has reduced my no-show rate to 2%, which is a definite improvement. I find the variety of reports available helpful in tracking appointment data. It's a great way to store client data as well. Overall, I have really enjoyed using YellowSchedule and have never thought once about using anything else.

Cons
I find that the text notification can be inconsistent when clients contact me. Sometimes the notification appears as a red dot next to the notification bell, sometimes it appears as a flashing message icon in the most recent appointment box. Because of the inconsistency, I have missed cleints' messages for several hours or even days.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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YellowSchedule pricing

Starting from
$3.95/month
Pricing options
Free trial
Subscription
View Pricing Plans

Standard Plans:
Lite (1 User) - $3.95 per month
Pro (1 User) - $29.95 per month
Team (7 Users) - $99.95 per month

Enterprise Plans:
Bespoke - $349 per month

YellowSchedule features

Appointment Management
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Calendar Management
HIPAA Compliance
Reminders

Activity Dashboard (122 other apps)
Charting (109 other apps)
Claims Management (108 other apps)
Client Portal (102 other apps)
Compliance Management (96 other apps)
Customizable Reporting (96 other apps)
Customizable Templates (82 other apps)
Document Management (81 other apps)
Document Storage (82 other apps)
Records Management (142 other apps)
Reporting & Statistics (109 other apps)
Self Service Portal (79 other apps)
Workflow Management (104 other apps)

Additional information for YellowSchedule

Key features of YellowSchedule

  • Enables ad-hoc communications
  • Automatically sends text
  • SMS & email reminders
  • Trend spotting through YellowSchedule dashboard
  • Calendar management
  • Calendar sync with google
  • Online payment with credit card
  • Customer communication logs
  • Secure online payments
  • HIPAA compliance
  • Real-time client communications
  • SSL based data encryption
  • Reporting features in dashboard
  • Appointment scheduling
  • Integration with Joomla & Facebook
  • Appointment management
  • View a contract with billing details
  • Add custom fields for contacts
  • Set access levels for users
  • YellowSchedule dashboard summarizes appointments
View All Features

Benefits

● YellowSchedule enables appointment workflow management for healthcare professionals, by allowing patients to confirm or deny appointments through a text-based response that is synced with the clinician’s calendar.

● The integrated patient CRM module of the product allows automated scheduling & notes capturing, decreasing the admin work of the clinician and reducing patient no-show rates.

● The product sends out automated appointment reminders to clinicians & patients resulting in higher participation rates and efficient redeployment of staff and resources.

● YellowSchedule enables secure online payments by enabling administrators to manage functions like deposits, payments, pre-payments, and receipts, as well as integrating them into the appointment booking process.

● The software is hosted on the cloud and can be accessed from any device through apps on iTunes, Google App Store, and Windows phone.