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Hotelogix
Hotel management software for small & medium businesses
(16)
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Hotelogix Features
Features Summary
Functionality
4.3
/5
246
Total features
38
6 categories
Hotelogix features
Common features of Reservations software
Screenshots
Contenders comparison
Common Hotelogix comparisons
Reviewers who mentioned features said:
Mario N.
Outsourcing/Offshoring, 1-10 employees
Used daily for 1-2 years
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We are able to better report our daily revenues, better track an accurate average daily rate. We find the night audit function to be very useful to promote security of the data for passed reservations and revenue reporting. The Housekeeping module really helps with cleaning of the room on time and the POS is very helpful for guests incidentals and room charges.
In terms of functionality, ease of use, reporting, reservations management, Hotelogix's Property Management System cloud-based system is comparable to many non-cloud based (desktop) PMS such as RDPWin, Opera Lite, etc., and I have used most of the big desktop system and many cloud-based systems. I love the following features of Hotelogix's PMS. - Front Desk Check-in and Check-out process is easy...
No primary cons for me, except that the graphics of the Booking Engine could be improved and larger to fit screen for ease of viewing.
Hi Mario, Thanks for taking the time to share your experience! It¿s great to know how Hotelogix has helped you to have a better control over your property. We appreciate your valuable suggestion, and this will be passed on to the team concerned.
Rodney K.
Hospitality, 1-10 employees
Used other for less than 6 months
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During the transition from one reservation software we were using to Hotelogix, they changed the channel manager over before it was ready to be online and usable. We had to use both Hotelogix software and the previous software we had been using for about 3 weeks- transferring reservations back and forth so we could take payments and keep all of the reservations straight. They didn't get our payment...
It looks good when they demo it quickly but beware. I can say it was easy to set up pricing, open and close rooms, tings like that but the good pales in comparison to the overall bad experience.
It's not user friendly. There are way too many steps required to do even the most basic of operations. The support is horrible in that you can only email them and hope for a response. There is no number to call to get help if you are in the middle of checking a guest in and something goes wrong or you just have a question.
We have already addressed your concerns, as listed below, Transition to New Channel Manager: We had planned the transition and all existing reservations were uploaded. However, as with any system, the reservations that flow in during the transition time had to be manually uploaded. All new reservations from Channel Manager started flowing in to the PMS once the transition was completed. Payment...
Keon R.
Hospitality, 11-50 employees
Used daily for 2+ years
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Typically good. Except for the issues I had today.
I like the quality of reports that you’re able to receive with the software.
My billing is suppose to be directly deducted from my credit card. For some reason hotel logix decided this month they didn’t want to do an automatic withdrawal. The account isn’t even a month past due and they choose to block access, so night audit and checkout for guests could not be completed. I get a call Christmas Eve morning and half to deal with something stupid like this is infuriating. When speaking to my account rep over the phone he laughed at me. I have two hotels which I use this software and may start looking for other software if this is how you are treated.
Roy C.
Hospitality, 11-50 employees
Used daily for 2+ years
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Hotelogix is a very user-friendly PMS. Reservations can be completed with minimum steps. Very easy to learn for fresh team members. Connects seamlessly with the OTA s. channel manager and Booking Engine. Splitting of one single booking in different room categories in the same hotel for different dates can be very easily done in Hotelogix- this is a miss in many of the mid priced softwares. The customer service team members- [sensitive content hidden] and [sensitive content hidden] are available at your service when you need them the most. They have been extending wonderful support to all our resorts that we manage Marketing and Reservations.
Being a hotel management software, I think the store (Main and stores under individual departments), linen management, accounting etc are missing in the PMS. These should be made available as part of the PMS. Customisation becomes a challenge some times. It takes very long time to get the customisation in place- may be because they are handling huge number of hotels. The mobile app is a let down. It does not function as expected in comparison with some of the other PMS options.
Joy H.
Hospitality, 11-50 employees
Used daily for 2+ years
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Ease of use, reports and the ability to keep in touch with my business from anywhere in the world!
The support (live chat) is amazing! 24/7, informative and friendly! The upgrades are always well thought out because they listen to what their customers want and need, they offer more than any other software, I love that if you have a reservation open you don't have to close it to open a different one. The 'How do I?' links are helpful, too. There really isn't anything I don't like...the reports are awesome, the integration to various options are numerous, it's simple, fast...I never have connectivity issues like I had with previous software. It's really a great product at a better price than most, they also go above and beyond to help with anything you need or don't understand. I was able to import future AND past reservations (for reporting purposes) very easily when I 1st got onboard.
I wish there was a Quickbooks integration, however, it's very easy to create daily sales without it. The only other thing would be 'reservation reminders' that can be sent a few days prior to expected arrivals.
Hi Joy, Thanks for being a part Hotelogix¿s journey and sharing your feedback. I am glad to share that we do have Quickbooks integration, however, to understand your requirements better, I would request you to write a mail to mohammed.azam@hotelogix.com. We would love to assist you in that.
Armand H.
Hospitality, self-employed
Used daily for 6-12 months
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Lots of reports that were nice to have to make good business decisions. Inventory management. One of the biggest advantages was the online inventory management.
This software is as simplistic or complex as you need it to be. It has all the features that a large hotel may need but works well with small motels too. I purchased this for a small 15 unit motel that operates seasonally. This software was not only one of the most affordable but it was by far the most effective. With such a small operation I really needed something simple. Hotelogix delivered....
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Hi Armand, Thanks for taking the time to share your experience! We are glad to hear that you find Hotelogix easy to use, affordable and having good customer support. Such a review motivates us to make our product even better. Don¿t miss to checkout our Hotelogix Mobile Hotel app (available for both iOS and Android) to manage all your hotel operations on the go.
Partha K.
Hospitality, 51-200 employees
Used daily for 1-2 years
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Hotelogix is one of the first hospitality software on the cloud. Over the last two years, I have been using this software I find that the company needs to add newest features & functionalities to its software to make it relevant in today's world. A hotel management software of PMS as its popularly known is essential for modern hotels to help it sell more rooms & improve occupancy. The PMS is a distribution...
The calendar UI & reservation function is great
No OTA connectivity
Cathrine A.
Hospitality, 1-10 employees
Used daily for 1-2 years
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The system has all the features you need but the user interface is crowded and hard to use. Critical errors make the system highly unreliable, and errors in their payments integrations that continuously fail to get fixed are causing the system to be too unreliable for operation.
It has a full feature set and functionality
- Their web booking engine cannot be customized so guests see a very ugly interface when trying to book online - Their payments gateways aren't integrated with the frontdesk booking so you have to register payments for deposits when you take bookings via email or phone - They did not upgrade their Stripe integration to comply with the new EU laws around authentication and payments, resulting in every...
G H.
Hospitality, 1-10 employees
Used daily for 6-12 months
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I researched 100's of PMS systems and decided on Hotelogix. I was very impressed with the Breadth of functionality, front-end ease of use, and price. It seemed easy to setup and the support team helped out. However, now that we have been using the system for about 9 months, I've found several things that are concerning: - rate management is very complex, difficult to setup and not flexible enough....
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No cons were added to this review
We thank you for choosing Hotelogix & appreciate your effort to write a review for us. We are sorry to hear the issues you're facing & are working to address them at the earliest. While we try to resolve them, below are some updates from our side: · Rate Management is inherently complex & is further complicated by requirements of Revenue Management & the need to accommodate the rate agreements...
Alexandre R.
Hospitality, 1-10 employees
Used daily for less than 6 months
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Be really carefully to subscribe it. Try it a lot and make sure it will fit good in your business before buy it. After this really bad experience I did a big research and I found many pms that works so much better and so easy to use. They need a improve a lot.
It is really complex with many options and tools.
Horrible experience as the sales make me a big pressure to buy the product, I fortunelly didn’t agree with the anual subscription and he said it could be per month afterwords. After payed two months I just figure out it really does not fit in my business and after a big learning curve. After that I decide to quit but in the small words in the contract it says that I must pay 30 days more. I let them know about my bad experience and ask to not pay the third month without sucess. No way to deal with invoices. No options to manage different way of payment ( like splitting in 2 ou 3 times.) and finally nit friendly interface. Good for nerds!
Chat records indicate our sales team shared details when asked for. Since we were asked about 50% off promotion (it was only on our annual plan), our team gave details with validity. Consent was taken before sharing a payment link. There is no fine print in our sales contract that has 30-day notice period. When you let our team know you¿re not a hotel professional, have 4 rooms & are not really organized,...
Gene H.
Hospitality, 1-10 employees
Used daily for 1-2 years
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I’ve used Hotelogix for 2 years. I like the overall functionality but can’t stand the people that work for Hotelogix. I get nothing but back-talk, ignore of requests and excuses. They are not customer focused and have their own agenda. The lack of communication with customers about upcoming releases is awful. They roll out new updates without telling customers. It’s a huge surprise when new features/big fixes come out and the software operates differently. It will leave your users confounded. It’s taken weeks or months after a release to get information from Hotelogix about what they added. If you have SOP or process Management in place, you can kiss that goodbye with Hotelogix
Good overall functionality but where lacking Hotelogix is unwilling to listen to feedback and suggestions.
No phone support; chat only. Rate/packages overly complicated to set up. No custom reports or ability to generate your own reports. Hotelogix will not customize reports for you. They do not listen to customer feedback and suggestions. I have been a customer almost 2 years and have never had any suggestions or feature requests added. They act like they know more than you. Their focus is on small weird functions that impact nobody
Rimzan a.
Hospitality, 11-50 employees
Used daily for 1-2 years
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Good and but calculations are different. 12% tax 10% service charge. if the MIRA calculations manual and system figures to be the same.
Easy to operate. [SENSITIVE CONTENT] is helpful and attending for the system errors professionally. there are some issues are going on and some calculation mismatches. hope these will be sorted out shortly by[SENSITIVE CONTENT]
menu item costing to be implement and the store management to be restore.
Abhishek Y.
Hospitality, 501-1,000 employees
Used daily for 2+ years
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We have grown with them from 1 property to 400+ property now. The App has developed a lot in last 3 years and has also implemented and integrated many new tools and techniques.
Very basic tool yet consists of all the features that any PMS should have. Grid provides the clear picture of reservations. Night Audit and Correction mode keeps things under control.
Bit slow to load for Front Desk. There is nothing else to not like. Team has been helpful is takking away any issues that the tool had.
Thanks for writing a review for us. Hope you get a chance to check out our new and improved Central Reservation System ¿CRS 2.0¿ we introduced recently based on the feedback of our Multi-Property clients. We have got amazing responses so far and would love to hear your thoughts on the same.
Gerry W.
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We installed Hotelogix about 6 months ago as part of an overall move to cloud based applications. We had been running a system called AvonData for the past five years. Our criteria included support of traditional PMS functions, an integrated web booking engine, channel manager, EPOS and function room booking capability. In addition we wonted a system that seamlessly integrate with other cloud based...
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Jonathan B.
Hospitality, 51-200 employees
Used daily for 1-2 years
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Still learning how flexible it can be to meet our long term needs
ease of using booking chart to secure reservations
difficult to customize to our unique scenario of majority of repeat guests
Ryan H.
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Beware!!!!!!!! This software program is full of problems. Firstly the login is always an issue because on the first page it always says there is someone else logged in, SUSPECT!!!! Secondly, on the front desk sometimes the dates don't line up with the correct days, worry when your booking guests for the dates. Thirdly, the system is meant to be user friendly and clearly its NOT!!!! We had over the Christmas New Year period a total of 10 double bookings all caused by this dodgy software....at first, Hotelogix offered to sort out the mess until it was going to cost them a lot of money and then they proceeded in throwing the blame onto me, which I totally expected because that's what unprofessional businesses do to rectify the problem. Stay away from this software and company, BAD NEWS!!!!!
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Hi Ryan, It¿s unfortunate that after all our effort to explain the issue to you, you went ahead with this negative review. We have shared the logs that clearly point to the reason and helps you resolve your issues with the channels that you work with. Firstly, the alert on login as expressed earlier is because you don't log out when ending your session. You can easily control this by logging out...
Ethan A.
Hospitality, 11-50 employees
Used daily for 2+ years
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Hotelogix has made it easy to integrate many platforms into one location. Their chat support and our personal rep have always been very supportive and helpful with any questions we have.
Once you get the hang of Hotelogix software, it's relatively easy to use. I like that it integrates multiple online travel agencies into one.
A missing feature is a manual for troubleshooting. If I ever have any issue, I have to reach out to support because there isn't a quick reference guide.
Rebecca T.
Used daily for 2+ years
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The software helps to make our property a success!
Hotelogix is responsive and adaptive. Whenever our property runs into a system issue, Hotelogix responds very quickly and is often able to fix immediately.
Hotelogix has the opportunity to improve there guest contact information to make it easier to direct contact in house guests.
Thanks for leaving such a great review. Your feedback is very valuable to us as we work to be better each and every day. This will be shared with the department concerned.
Verified reviewer
Used daily for 6-12 months
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i cannot say i got any benefits from it just caused me no end of issues and wasted money
Has some good features links to most of the otas, they do most of the work for you but takes ages to set up.
Support is very slow, especially weekends, any issue can take days to resolve. I recently missed a payment while i was away from the office, without any warnings they blocked my account. After speaking with support, the boss and everyone in hotel logix basically who i could get to talk to, explaining i did not have my card with me, was assured i would get my system back on, 2 days later still no access...
It is unfortunate that while you find the system nice, your experience with Hotelogix support team has not been positive, We have noted your feedback and keen to meet your expectations on support. Hotelogix is a transparent Client centric company wherein our customer are the pioneers of Hotelogix future road-map. An account manager is assigned to each of our clients and they are specially trained...
Giorgos M.
Hospitality, 11-50 employees
Used daily for less than 6 months
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I would prefer to use an excel spreadsheet than your program and i regret the time we prepaid one year subscription. For example lets see some points: ~Every time to login you have to enter an image verification code, enter your username (which has to be an email) and on the second screen it tells you that you have already login in a different device. in the third screen you have to select your...
Nothing
all the above that i mentioned and a lot more
Sincere apologies! We have addressed your concerns below -Image verification code is a security measure -Counter Selection: `already login¿ pops up for previous logins -Multiple user access is possible -`Opened Reservation¿ has an update restriction to avoid over riding of work -Night Audit helps close current days¿ transaction -Checking out reservations to be tracked on Frontdesk -Assign...
Mindaugas G.
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I used Logix for several month, its a great hotel management program, but still need to be fixed and added more option. I discontinued to use it because during few month i understand that i spend more time by using Logix than i do my reservations by excel program. Main points are these: 1. Logix can't make invoice for several reservations of one group. Means if i would like to get payment from tour...
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1) Hotelogix offers you the option of having a consolidated invoice for a group reservation and you can even view/ print the invoice for an individual room if you wish. 2) Hotelogix provides you the feature to view and obtain all the pending folios, so that the hotel does not have to maintain these records manually. 3)The feature, Reservation List allows you to view a detailed report of the reservations...
Dayanand M.
Hospitality, 51-200 employees
Used daily for 2+ years
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Excellent
Online reservation managed by PMS, we do not want to do manual work .
Support System at times take little longer to resolve the queries.
Donna K.
Hospitality, 1-10 employees
Used daily for 2+ years
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We have had a good experience with Hotelogix. We upgraded from a program that was not cloud based but similar. We have a lot of returning guests who come from year to year certain times of the year and it's easy to go back as far as we need to to be able to look at previous reservations. Customer support is excellent!! We usually have our questions/problems answered and resolved in a matter of minutes.
Easy to book reservations, check in and out. Add-ons, or extra charges, are easy to add to reservation. As Administrator, it's easy to make changes as needed to motel information, rates, etc.
Not being able to change rates, make tax exempt, or basically make any needed changes to the reservation once the after it has rolled over for the night. You can make changes to the charges by doing an allowance or custom charge, it would just be easier to do it though
Gaston O.
1-10 employees
Used daily for 2+ years
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The benefits that I obtained were the simple and practical handling of the availability of my rooms, management of rates and a clear information on the finances of the hotel
What I like the most is that you can access the system from anywhere. This is very important to me because the hotel is not in the same country where I live. I have been using the system for over 3 years and are constantly updating and adding new features. Initially only used the PMS and now we have integrated the channel manager, to facilitate the sale of the rooms in the Ota's. This is a very big advantage as it simplifies the work of loading of reservations, since they enter directly into the PMS For sure, we will continue to grow together!
Is not a cons, but I would like you to implement more channels of attention in Spanish as well as reports of updates. I believe that it would also be better to follow up with the clients regarding the updates and new functions of the system and in case it is necessary to carry out some training
Thanks for sharing your experience and feedback. We¿re pleased to know that you are enjoying the benefits of Hotelogix. We also appreciate your suggestion and shared it with the department concerned to look into it. We constantly release new features and update our product regularly, and your comments will definitely help us make the product even better.
Gunawan W.
Hospitality, 11-50 employees
Used daily for 2+ years
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My overall experience with Hotelogix is good, I have tried several Property Management Softwares, and we pick the right one.
The learning curve for training for the new staff is easy, user friendly, and the software has complete package of POS and PMS system. The support team are reachable, and very helpful.
There is nothing to complain about this software.
Hi Gunawan, Thank you for your review. The user-friendliness of our product is very important to us and we are happy that you highlighted it. We're glad you picked Hotelogix and hope to be of continued service to you.
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