Whistle Messaging Pricing, Features, Reviews & Alternatives

Whistle Messaging

No. 1 Guest Messaging Platform for Hospitality

4.84/5 (90 reviews)

Whistle Messaging overview

What is Whistle Messaging?

Whistle is a cloud-based guest messaging software designed to help businesses in the hospitality industry communicate with customers, manage tasks, automate workflows, and more on a unified platform. Administrators can send documents to clients and collect electronic signatures, translate messages in multiple languages using Google Translate and initiate video calls with guests according to requirements.

Whistle leverages artificial intelligence (AI)and machine learning (ML) technologies to reply to clients' queries and requests. Supervisors can set up objectives, track performance based on response time, and gain insights into task completion rates, upsells, guest ratings, and direct bookings on a centralized dashboard. Administrators can also share analytics, recognize team members' achievements and connect with guests via various messaging channels.

Whistle facilitates integration with various third-party systems such as InnRoad, HotSOS, WebRezPro, Stripe, RoomKeyPMS, Lightspeed, ClockPMS, and more. Managers can configure chatbot responses based on the hotel's requirements and communicate with staff members within groups or teams. Other features include live chat, automated messages, call forwarding, and digital log sheets.
www.trywhistle.com

Pricing

Pricing options
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Whistle Messaging screenshot: Whistle upsell productsWhistle Messaging screenshot: Whistle analyticsWhistle Messaging screenshot: Whistle eSignatures

Whistle Messaging user reviews

Excellent
76

Very good
14

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.6
  4.7
  4.8
John R.

Great Product for price

Used daily for 2+ years
Reviewed 2021-02-12
Review Source: Capterra

Good

Pros
user friendly interface Customizable messages

Cons
Wish there was a way to organize messages (like different categories, etc) we send upwars of 200 a day sometimes so this could be helpful

Response from Whistle Messaging


Thanks for the positive review, John! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dan M.

Fantastic platform, continous improvement and innovation

Used daily for 1-2 years
Reviewed 2021-02-04
Review Source: Capterra

Having been with a previous texting service that was more expensive and less functional, we could not be more pleased with the Whistle product and team. It's legit easy to use and does everything we want it to!

Pros
1. The integration into our property management software (PMS) that allows us to send-out pre-arrival texts to our guests each day. 2. That we can send follow-up messages post stay that include a link to our TripAdvisor page.

Cons
I honestly cannot think of any features of functions of the software that I do not like.

Response from Whistle Messaging


Thanks for the positive review, Dan! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rebecca M.

Need further interaction to provide fair review

Used daily for 6-12 months
Reviewed 2021-02-05
Review Source: Capterra

I am finding it to be more and more useful as I become more familiar with the product. I believe once I take the time necessary to focus solely on the features I will find it to be hugely beneficial to my property as a whole.

Pros
Automated messaging is hugely helpful with communication with our guests! Integration with our current program was simple as [SENSITIVE CONTENT HIDDEN] was invaluable in setting us up!

Cons
I cannot honestly evaluate any negatives as I do not have experience with other products to form a fair comparison.

Response from Whistle Messaging


Thanks for the review and feedback.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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James H.

AMAZING AND A LIFE SAVER

Used daily for 1-2 years
Reviewed 2021-05-13
Review Source: Capterra

I bleed yellow and green. I drank the cool-aid and could never imagine my operations without Whistle.

Pros
I was able to integrate Whistle pre-covid, and thank God I did. It is an amazing product that not only simplifies my work day, but communicates with guests that has never been able to be done before without be intrusive. From confirming check in, e-check, no surprises when a guest shows up with more than their reservation states, fix concerns or errors before they happen, and be available for a guests questions that they may have been embarrassed to ask in person.

Cons
Nothing. Any request I have asked as been implemented. They make it perfect

Response from Whistle Messaging


Thanks for the positive review James! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tania P.

Great communication tool

Used daily for 6-12 months
Reviewed 2021-02-18
Review Source: Capterra

We have definately increased productivity of our front desk operations with this additional communication tool. We are able to better communicate between the housekeeping department and with Guests. It allows us to be more efficient in our daily operations as we are not spending as much time on the phone.

Pros
We liked the ability to be able to communicate with our guests in a faster more efficient way. They didn't need to call us with requests, it could be texted. The Automatic responses set up in the system also helped to answer the everyday questions of Guests without us having to repeat the same information over the phone. It streamlined our processes.

Cons
It doesn't have a lost property feature which other products offered. If a guest left something in a room, the item could be recorded in this program and thus further streamline the process. Other products offered the ability to have the picture of the item, the address of the guests and the tracking info once shipped all recorded in the program.

Response from Whistle Messaging


Thanks for the positive review, Tania! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Whistle Messaging pricing

Pricing options
Free trial
View Pricing Plans

Please contact Whistle directly for pricing information.

Whistle Messaging features

API
Activity Dashboard
Chat/Messaging
Communication Management
Customizable Branding
Live Chat
Mobile Access
Reporting/Analytics
Third Party Integrations

Access Controls/Permissions (189 other apps)
Alerts/Notifications (273 other apps)
Call Monitoring (175 other apps)
Call Recording (226 other apps)
Call Routing (177 other apps)
Collaboration Tools (166 other apps)
Contact Management (236 other apps)
Data Import/Export (167 other apps)
Real-Time Chat (147 other apps)
Reporting & Statistics (241 other apps)
Video Conferencing (183 other apps)